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Different Methods to Increase Your Customer Lifetime Value

TeleDirect

TeleDirect knows a thing or two about how to increase customer lifetime value – after all, our business process outsourcing (BPO) services provide exceptional call center solutions for small, medium and large businesses everywhere. That’s the key in converting upsells and additional services.

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Everything’s On Script: The Advantages of Custom Phone Scripts

TeleDirect

Creating Concise Call Scripts. Most importantly, enable your customers the ability to say “yes” to products, services, upsells and more! Contact TeleDirect and Get Your Call Center On Script Today! Is your call center’s performance currently off-script? Develop scripts with client responses in mind.

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How Hiring a Call Center Supports Your Business Goals in 2019

TeleDirect

Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year!

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Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Telesales & upsells.

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The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions

TeleDirect

Inbound call center solutions. Outbound contact center assistance. At the end of the day, which one is more important for your business or enterprise? Which one should your business concentrate on? Need it now,” on-demand call center support.

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Key Considerations When Choosing an Outsourced Call Center

TeleDirect

Figuring out how to strike the balance between attentive, on-point customer service and still taking care of your own business tasks is one of the most underrated challenges you’ll deal with. The solution? Expert-level, experienced outsourcing. Telesales & upsells – grow your business organically…effortlessly!

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.