Call Center Weekly
APRIL 12, 2018
It is a shared responsibility of every person and department in a company. Rather, they are opportunities to create loyalty, brand ambassadors, and build long lasting relationships. I have led or consulted contact centers of various sizes across numerous industries. Some may see this as a loyalty initiative, but I don't.
Outsource Consultants
NOVEMBER 29, 2021
This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Your HQ or “hub” feeds the decentralized “spokes” of your at-home agents, with in-person visits typically narrowed around ongoing training or remedial supervision for under-performing team members.
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TeleDirect
DECEMBER 14, 2023
They want personalized services from companies that know them and understand their needs. These customers want a personalized experience and companies that know their preferences. This integration allows us to predict your customers’ needs, recommend the appropriate solutions and offer a more personalized experience.
Beyond Philosophy
DECEMBER 8, 2015
Powerful new research has produced results which allow companies to identify current levels of employee commitment and provides actionable direction on how to help them become more committed and active brand ambassadors. – Saboteurs , the employees who are the least committed to a brand. There’s a lot more to tell.
JustCall
APRIL 9, 2024
Customers crave exceptional service and quick, personalized interactions like never before. And when they don’t get these, they switch to a different brand without a second thought. Today’s digitally savvy customers foresee proactive service, personalized interactions, and unified experiences across digital channels.
Fonolo
AUGUST 29, 2018
In contemporary times, the deafening sounds of the outside world via the news, social media, the subway, the radio, the street, and even the phone lines can distract us from our long-term professional and personal goals. Annette Franz – Customer Experience Consultant, Speaker and Author. It’s simply become too loud.
PeopleMetrics
AUGUST 4, 2014
We have the winners of the PeopleMetrics Brand Ambassador Awards. The 2014 Brand Ambassadors: The RHR International Team. ” What is a Brand Ambassador? Simply put, a Brand Ambassador is an individual that receives the highest number of kudos alerts from his/her customers.
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