Cisco - Contact Center

DECEMBER 6, 2023

Throughout 2023, Cisco Marketing has been looking at the latest trends and how they will… Read more on Cisco Blogs This is the season when marketers, just like everyone else, try to predict what lies ahead in the new year.

Marketing 98

Marketing 98

ShepHyken

SEPTEMBER 15, 2017

Additional research shows that AI marketing will, in fact, be a dominant marketing trend this very year. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

Marketing 490

Marketing Advertising Big data Personalization 490

Comm100

FEBRUARY 6, 2023

One of the best strategies to achieve that is tracking and keeping up with emerging industry trends. This is why it’s so important for financial institutions to know the trends and expectations their existing and potential customers have regarding the customer experience. What is Customer Experience in the Financial Industry?

Customer Experience 76

Customer Experience Brand ambassadors Self service Chatbots 76

Cisco - Contact Center

FEBRUARY 1, 2024

Cloud Trends There are two major global trends that are shaping the cloud market. Customers across various segments are on a cloud adoption and cloud-native journey as they embark on application… Read more on Cisco Blogs

Marketing 98

Marketing Government 98

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Cloud contact Marketing Management 123

Cisco - Contact Center

MARCH 22, 2024

There is a lot of discussion about the impact of AI on all areas of… Read more on Cisco Blogs Artificial intelligence (AI) is changing the world according to the popular press and the statements of tech CEOs in the last year.

Management 101

Management 101

Cisco - Contact Center

DECEMBER 13, 2023

Technology continues to evolve at an unprecedented pace and predictions about coming trends are always a topic of debate – what’s real, what’s hype. While there’s always a wave of excitement around th… Read more on Cisco Blogs

Technology 105

Technology 105

Beyond Philosophy

MARCH 19, 2020

The post Emerging Trends Revealed in Unique CX Research appeared first on Customer Experience Consulting. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter @ColinShaw_CX.

Consulting 480

Consulting Consulting Marketing Customer Experience 480

ShepHyken

OCTOBER 4, 2019

Dwayne is insightful when it comes to industrial challenges, emerging customer service trends, and how businesses overcome related challenges. Dwayne likes drawing connections between different industries and entities while designing his blogs. He possesses hands-on experience in writing for the customer service industry.

Benchmark 302

Benchmark Feedback Customer retention Consulting 302

Beyond Philosophy

NOVEMBER 23, 2016

When it comes to mobile experience, there are three trends of which every organization should be aware. Trend #1: Efficiency. Trend #2: Accessibility. Trend #3: Security. The fact is that these trends in mobile UX are common sense. The post 3 Vital Trends For Your Mobile Experience appeared first on.

Customer centricity 419

Customer centricity Customer Experience Marketing 419

Beyond Philosophy

MAY 25, 2018

If you enjoyed this blog, you might also enjoy these: Customer Loyalty Isn’t What You Think It Is! The post Latest Trend That’s Killing Customer’s Trust appeared first on. Truly loyal customers, on the other hand, will continue to buy from you, even if there is a better or cheaper option. How did it make you feel?

Accountability 335

Accountability Consulting Consulting Marketing 335

kommunicate

JANUARY 19, 2023

The post Evolution of Bots in 2022 And Future Trends appeared first on Kommunicate Blog. There is a bevy of call center agents, all speaking rapidly on their phones, all looking haggard. Customer queries are on the rise, and the operations manager sees no [.]

Call Center 119

Call Center Management Chatbots 119

Beyond Philosophy

JANUARY 8, 2018

From changing titles but not behavior to a poor understanding of what customers want, the trends are troublesome. It is why I feel frustrated by these poor trends in my industry. The post Troublesome Trends & Predictions for 2018 appeared first on. My concerns only grow as we roll into 2018. BigIdeas2018.

Customer Experience 314

Customer Experience Consulting Consulting Marketing 314

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! Trends versus Reality – Successful Companies Show How to Lead the Way. Watch for our next blog in this series, coming January 26th. AI, Teams UC and Video. . Better Together to Optimize CX. . New approach? Not necessarily…. For some, it’s more of the same, but better.

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Spearline

JUNE 2, 2022

We may have (mostly) emerged from the restrictions that forced this change, but there is undoubtedly a longer term legacy for contact centers, and impact on future contact center trends. So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022?

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. Now, it’s about being one step ahead.

Customer Service 78

Customer Service Chatbots APIs Government 78

Totango

NOVEMBER 27, 2023

Analyzing extensive datasets to forecast trends. To see how Totango stacks up against other vendors and learn more about the latest CS trends, download a copy of the “The Forrester Wave™: Customer Success Platforms, Q4 2023” report. Refining post-sale strategies to better understand and meet the needs of customers.

B2B 91

B2B CRM Enterprise Upselling 91

kommunicate

JANUARY 27, 2023

Last Updated on January 27, 2023 The healthcare sector worldwide is witnessing significant shifts in the conventional trends that have been followed for years. Healthcare trends include significant adoption and acceptance of technology in healthcare organizations across all geographies and demographics.

Healthcare 94

Healthcare Technology 94

kommunicate

MAY 5, 2023

The post The Latest Trends and Development in Node.JS (2023 Edition) appeared first on Kommunicate Blog. In the first edition, support was only given to Linux and Mac OS X. Dahl managed its development and maintenance, and Joyent later funded it. use JavaScript and [.]

Management 98

Management 98

ShepHyken

JUNE 7, 2019

Given that 29% of calls lead to a purchase, and 77% of customers say they won’t make a purchase if a brand doesn’t offer live chat support , companies that don’t take these trends seriously risk missing out on lucrative potential revenue. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer centricity 298

Customer centricity Advertising outsourcing Chatbots 298

Eptica

JANUARY 5, 2021

Date: Tuesday, January 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Reviewing 2020 – our top blog posts from last year. blog post here ?on on the Enghouse Interactive blog. blog post here ?on on the Enghouse Interactive blog. Published on: January 05, 2021. Read the full?blog Read the full?blog

Self service 104

Self service Marketing Management Customer Service 104

Beyond Philosophy

APRIL 19, 2017

A new Kibo study called the “ Consumer Trends Report, 2017 Edition ” reveals that 76% of respondents research prices on a product they want to buy, up 10% from the year previous. The post Revealed: New Trends on Pricing appeared first on. Moreover, 68% said price is the biggest reasons they shop where they do.

Consulting 308

Consulting Consulting Personalization Customer Experience 308

Callminer

FEBRUARY 5, 2023

Read this blog to learn how customer feedback data can be the key to transforming experiences. Today's financial services organizations face an entirely new set of CX challenges.

Feedback 182

Feedback 182

ShepHyken

SEPTEMBER 6, 2019

Recently released, IDology’s Second Annual Identity Consumer Study sheds light on the latest consumer experience trends and the impact they’re having on businesses. The post Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect appeared first on Shep Hyken. Mobile-first and Mobile-only Mindsets.

Accountability 236

Accountability Technology Personalization Customer Experience 236

Beyond Philosophy

MAY 24, 2017

If you liked this blog, you might also be interested in these: New Research Reveals Lack of Customer Understanding. The post Exciting New Trend: Companies Do Listen To You! Are you listening to your customers and providing the Customer Experience they deserve? 7 Reasons to Focus on Customer Value. appeared first on.

Consulting 345

Consulting Consulting Customer Experience 345

ShepHyken

JULY 28, 2017

It’s important to stay up to date on new technology and trends in order to keep your customers and attract new ones. . The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience. appeared first on Shep Hyken.

Consulting 199

Consulting Consulting Marketing Customer Experience 199

Nicereply

NOVEMBER 15, 2022

Customer service trends of 2023! To that end, we asked them one simple question: what will be the customer service trend in 2023? Top customer service trends of 2023. The trend for 2023: Leveling up the AI paths of a customer’s support journey to improve deflection and focus more on retaining strong support agents.

Customer Service 98

Customer Service Metrics Employee engagement Customer Support 98

Cisco - Contact Center

DECEMBER 22, 2023

The 28 th Conference of the Parties (COP28) to the United Nations Framework Convention on Climate Change (UNFCCC) was recently held in Dubai,… Read more on Cisco Blogs Reflections from COP28 and looking ahead to next year.

95

95

Upstream Works

JANUARY 31, 2023

CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX. This post examines two leading AX trends for contact center leaders to focus on. The post Top Agent Experience (AX) Trends of 2023 appeared first on Upstream Works.

Contact Center 78

Contact Center Journey mapping Analytics Customer centricity 78

Concentrix

JANUARY 15, 2024

Explore the business trends in 2024 that are shaping the corporate landscape. Stay ahead by embracing future strategies and innovations.

62

62

Concentrix

JANUARY 15, 2024

Explore the business trends in 2024 that are shaping the corporate landscape. Stay ahead by embracing future strategies and innovations.

62

62

ShepHyken

FEBRUARY 8, 2019

Sure, you can’t please everyone, but you may find that some of these issues are becoming an unwanted trend. The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Feedback 238

Feedback Customer Experience Abandon rate Surveys 238

AnswerConnect

OCTOBER 10, 2023

Discover the latest live-chat-service trends for small businesses and learn about the shortcomings of AI in effective customer service The post Five live chat service trends for small businesses appeared first on AnswerConnect Blog.

Customer Service 52

Customer Service 52

ShepHyken

SEPTEMBER 28, 2018

Career pathing has become increasingly important in reversing the trend of lacking engagement, but many organizations struggle with how to give employees the tools they need for designing, implementing and monitoring career trajectories. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Employee engagement 268

Employee engagement Education Analytics Technology 268

Upstream Works

JANUARY 20, 2023

This post will address the outlook for top CX trends in 2023 – here are two trends that contact centers will need to align with, especially since the weak economic outlook will likely persist throughout 2023. CX Trend: Enhance Security and Privacy This CX trend is more practical, but one that will be essential to support in 2023.

Contact Center 78

Contact Center Upselling Customer retention Technology 78

Zappix

MARCH 21, 2024

As we embark on the journey of 2024, let’s explore some key customer service trends shaping the industry. Emphasis on Self-Service Options While many customers still prefer human interaction, there’s a growing trend towards self-service options.

Customer Service 52

Customer Service Self service Chatbots Analytics 52

HelpCrunch

MARCH 5, 2020

Check these 6 new customer service trends to jump on the hype train. The post 6 Key Customer Service Trends in 2020 appeared first on HelpCrunch blog.

Customer Service 123

Customer Service 123