How Implementing AI in CX Can Be the Good, Bad, and Ugly
Beyond Philosophy
DECEMBER 28, 2023
Mead says that he believes AI will reduce customer effort in experiences. Suppose you are at an airport, the airline cancels your flight, and you sit in a call center queue. With more time, Meads says AI will also provide more proactive experiences. He predicts that customers can ask, “Hey!
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