Call Experts

MARCH 5, 2020

But, only part of the job is providing excellent services; the other key to keeping your customers happy is outstanding customer support. Timely response to customer inquiries, availability during emergencies, and ease of appointment setting can create a competitive advantage for your business. Dispatching specialists.

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Answering services 80

Call Design

OCTOBER 26, 2021

As the demand for contact centre customer service has skyrocketed so too has the subsequent need for online assistance; something companies may have otherwise performed in-person pre-pandemic. As a result, wait times for customer service, dispatch times, and processing times of queries continues to climb.

Interactive Voice Response 78

Interactive Voice Response Technology Wait times Consulting 78

ViiBE Blog

MAY 20, 2021

Remote visual support and AR are two vastly emerging technology redefining customer service and the traditional approach to customer support, with a predicted 1.9 Yet what are the considerations you should look at when selecting the perfect remote visual support solution for your business?

Transportation 52

Transportation First call resolution Average Handle Time Technical Support 52

aircall

MARCH 6, 2018

Building out a customer support department is like settling an uninhabited island. But without the proper support team structure in place, your new civilization might never achieve greatness. Delegation according to expertise will factor into every support team structure. 4 Life Vests. 1 Bottle White Rum.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Building out a customer support department is like settling an uninhabited island. But without the proper support team structure in place, your new civilization might never achieve greatness. Delegation according to expertise will factor into every support team structure. 4 Life Vests. 1 Bottle White Rum.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

ViiBE Blog

DECEMBER 14, 2020

Organisations using remote assistance AR have seen a 10% to 12% reduction in overtime spending on field service teams. Thanks to AR’s omnichannel support and stored knowledge platforms, field service units can put technicians of any experience to work on complex repairs. Less time, less hassle, boosted customer satisfaction.

Technology 52

Technology Surveys Call Center Wait times 52

aircall

JANUARY 27, 2017

Regardless of the channel they choose or of the stage of their customer journey, anyone who contacts your business should be treated humanely and pleasantly by your team. That’s the bare minimum, the gas station sandwich which keeps your customers from starving. Personalized customer service gives customers a voice.

Personalization 83

Personalization Customer Service Brand ambassadors Analytics 83

Nicereply

APRIL 8, 2021

Together with Influx , we have compiled 25 of our favorite customer service email templates for both delicate and often-repeated customer service interactions. In this blog post you will find 25 customer service email templates: Welcome email. Responding to angry customers. Thank you email. Capturing feedback.

Customer Service 88

Customer Service Feedback Banking Surveys 88

Pointillist

MARCH 22, 2018

Here’s a great example of upsell done through a support call leading to a higher CLV. Chris Yeh, an investor and entrepreneur, called Geico for roadside assistance and ended up narrating the whole incident on his blog: “This post isn’t about the $2,000+ I’m going to have to spend on a new transmission.

Upselling 71

Upselling Analytics B2B B2C 71