Pointillist

SEPTEMBER 28, 2021

But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Enterprises expect contact center leaders to transform call centers into customer experience hubs, delivering the exceptional experiences that customers demand and drive long-term growth.

Contact Center 40

Contact Center Self service Metrics Analytics 40

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

JustCall

DECEMBER 23, 2022

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. A wise decision!

Scripts 52

Scripts CRM Sales Analytics 52

24-7 InTouch

FEBRUARY 25, 2020

In our most recent blog post , we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. To dive deeper into customization capabilities, we’ve outlined the final two stages: training and reporting. ENHANCE THROUGH TRAINING.

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

Customer Service Life

NOVEMBER 13, 2018

This article was originally published on the ICMI Blog on August 28, 2018. Having worked in customer service for a couple SAAS (Software as a Service) startups throughout my career, I’d like to enlighten you on an important concept. It’s called Minimum Viable Product (MVP). Click here to read the original post.

Contact Center 60

Contact Center Morale Journey mapping SaaS 60

aircall

MAY 5, 2017

Therefore, if your customer support availability is outstripped by your customers’ needs, you’ll notice some of the following symptoms: Missed phone calls. Low Net Promoter Score and Customer Satisfaction Score. Poor customer reviews. The next stage is calling in potential new hires in for an interview.

Customer Support 82

Customer Support Personalization Call Center Wait times 82

Customer Service Life

AUGUST 10, 2017

This article was originally published on the FCR blog on July 25, 2017. If you’ve worked with a customer service team for any length of time, you’ve likely encountered a quality assurance form at some point. One client called these “ stop words.” Most clients have a set of terms or phrases they prefer not to use with customers.

Calibration 68

Calibration Scripts Accountability Best practices 68

JustCall

AUGUST 5, 2020

Customer service is all about the 2 Qs - Quality and Quantity. Quantity as to how many calls you attend. But oftentimes, when support agents are flooded with calls, the quality sinks. To avoid this, you must ensure you have the right technology at hand to efficiently handle the incoming surge of calls on time.

Interactive Voice Response 52

Interactive Voice Response Call Center virtual call center CRM 52

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Industry experts Ali Janjua, the president and co-founder of Work LLC, and Mike McGuire, with 24 years of experience in contact center operations, share their knowledge and tips for the lead generation community.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

aircall

JANUARY 6, 2017

This article is here to help you navigate a call center interview and make the most out of the opportunity. Getting ready for a call center interview ahead of time. To be better prepared for your call center interview, you can do some research ground work. A call center interview will appraise your skills.

Call Center 89

Call Center Morale Outbound sales voip 89

Talkdesk

JANUARY 16, 2018

The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless information. What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into practical information for customer-facing agents. The agent is a customer service hero.

Analytics 40

Analytics Call Center Customer centricity Construction 40

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. It’s easy to see how an automated tool to select prospects, dial, and route the call can optimize the outbound process. billion by 2028.

Best practices 98

Best practices Call Center Gamification Contact center software 98

JustCall

JANUARY 21, 2022

From business calls, sms, data, analytics, and coaching, you need to be able to get an eagle eye view of your sales and support to ensure your customers are not left in the lurch. . Call Routing. With call routing, you can streamline incoming calls intelligently. Call Recording. Click to Call Button.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52

JustCall

APRIL 5, 2023

They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. Companies know that robust VoIP services are essential. There are so many options out there. How do you choose the best one? Two names often considered are JustCall and RingCentral.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

MAY 28, 2020

The COVID-19 scare has shut down almost all on-premise call centers. Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. They can reach out to more customers in less time.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. Did you know , with VoIP, small businesses can save around 90% on international calls and 40% on local calls?

voip 52

voip CRM Interactive Voice Response Sales 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Customer support Finally, consider the quality of customer support offered by the Gong alternative.

Sales 52

Sales Coaching CRM Contact center software 52

aircall

SEPTEMBER 7, 2022

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer.

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

aircall

FEBRUARY 7, 2022

Call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees are better able to focus on the customer. . Skills-based routing.

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. Repetitive tasks, as we mentioned before, rob sales reps of the time that could go into more productive tasks. Sales Tools for Calling and Communication. You can use Zoom to carry out product demos, as well.

Sales 98

Sales CRM Analytics Accountability 98

NICE inContact

JULY 27, 2016

I did not (at least not in any detail), so I looked it up recently, when I started thinking about this blog…. This new product has all the features and functionality that you would expect from a CRM integration: agent functionality and controls are seamlessly embedded into Oracle Service Cloud. Do you know what an oracle is?

CRM 49

CRM Contact Center Consulting Consulting 49

JustCall

MAY 3, 2022

Ideally, you want VoIP software that enables higher productivity and efficiency, paving more growth opportunities for your business. VoIP is much more than just about making and receiving calls. It helps sales teams close more deals and support teams deliver a better customer experience. Improve productivity.

voip 52

voip Interactive Voice Response Sales CRM 52

JustCall

AUGUST 23, 2022

Softphones are computer-based phone systems that allow users to make and receive phone calls over the internet. In this blog, we will discuss everything that you need to know about softphones. A softphone is software that lets people use a computer or phone to make phone calls over the internet. Video Calls.

voip 52

voip CRM Transportation Call Logging 52

Tenfold - Contact Center Blog

OCTOBER 4, 2017

Call queues are central to the effectiveness of call centers and customer service. Call centers use a variety of methods, tools, and practices to lower the average time that a caller spends in the call queue. Every call center interaction is an opportunity to convey a message to your customer about your company.

Call Center 66

Call Center Interactive Voice Response Abandon rate Management 66

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. JustCall vs 8×8 is just another one of such conundrums where the long list of features and functionalities makes it difficult to tell which solution is right for you. However, IVR is available for Contact Center plans only.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

MARCH 24, 2020

Cloud telephony ensures that the remote working model does not cause any compromise on the overall customer experience. Will you be able to maintain the same level of work productivity? Most importantly, how will you retain your customers? . Will remote working affect your team productivity?

CRM 72

CRM Analytics Sales Enterprise 72

Natalie Petouhof

MARCH 3, 2016

TVOC leverages NICE’s Voice of the Customer solution, alongside NICE’s unique Interaction Analytics capabilities and vast experience in recording calls and making sense of that information through analytics. What Should Your Brand Be Striving For Around Single View of the Customer? Customer Experience.

Analytics 49

Analytics Surveys Enterprise Customer emotions 49

JustCall

DECEMBER 27, 2020

Customer Service is a major aspect for a business to sell any product or to retain a customer. These days, we witness amazing marketing campaigns and feature-laden products that are ever-present on social media and other platforms. Millions of products are sold on a daily basis by several different companies.

voip 52

voip Interactive Voice Response CRM SaaS 52

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Top 8 VoIP Alternatives & Options to VoIP – Choose the Best Call Center Software for Your Business JustCall Nextiva Google Voice Skype WhatsApp Spoke TextRequest ZipWhip 1.

voip 52

voip CRM Interactive Voice Response Enterprise 52