NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. Contact centers should ensure that customers explicitly opt-in to receive SMS messages.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Talkdesk

MAY 5, 2020

Today, with the increasing adoption of remote work, the idea of the “traditional” contact center is rapidly evolving. You, a freshly-minted contact center agent, are able to work from anywhere, logging into your contact center software to help customers wherever they are.

Contact Center 57

Contact Center Contact center software Transportation Finance 57

VocalCom

AUGUST 5, 2019

And if customers enjoy the perks of this technology, it is because the contact centers that are using it are driven to be more efficient. Here are five benefits of conversational AI for the contact center. Superior customer service. When customers have simple questions, AI can power self-service at any hour.

Contact Center 48

Contact Center Contact center software Chatbots Self service 48

Talkdesk

JUNE 21, 2019

One important way to reduce these important call center metrics is by reducing the amount of work it takes to wrap up previous customer interactions so that your agents are freed up to handle the next one. In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center.

Contact Center 50

Contact Center Average Handle Time First call resolution Contact center software 50

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

VocalCom

FEBRUARY 12, 2018

A recent study by Conduent, which surveyed customers in the U.S. This statistic is hardly unique, as many studies reveal the same sentiment. Take measures to enforce security within the contact center and from the customer’s side. The post How to Optimize Digital Customer Engagement appeared first on Vocalcom Blog.

Contact center software 86

Contact center software Self service Interactive Voice Response Contact Center 86

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

NobelBiz

FEBRUARY 13, 2024

This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

VocalCom

MARCH 26, 2018

Indeed, Edelman’s 2017 global Trust Barometer revealed the biggest decline in consumer trust since the study was first introduced five years ago. A BT study found that, while 73% of respondents liked using digital self-service tools, 92% experienced problems using them. So what does this mean for your brand?

Self service 97

Self service Contact center software Interactive Voice Response Contact Center 97

Calabrio

APRIL 26, 2016

And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. At one point in the discussion we polled audience members regarding the average age of their contact center technology solutions.

Contact Center 56

Contact Center First call resolution Contact center software Metrics 56

VocalCom

MARCH 19, 2018

According to a study by Collective Bias, 70% of millennial customers are influenced by their peers when making purchasing decisions. In addition, the study revealed that 30% of consumers are more likely to purchase a product recommended by a blogger who is not a celebrity. Greater peer influence.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

NobelBiz

JANUARY 23, 2024

This article will delve into the world of Customer Support as a Service (CSaaS) , exploring the nature, types, and the profound impact it can have on your contact center. Join us as we guide you through optimizing your customer support and elevating the overall experience of your contact center.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

VocalCom

OCTOBER 24, 2017

A global study entitled “The Self-Service Economy” found that 70% of customers expect a self-service option for handling commercial questions and complaints, highlighting the importance of automation for great customer experiences. The post 5 Ways to Optimize Self-Service Practices appeared first on Vocalcom Blog.

Self service 91

Self service Interactive Voice Response Contact center software Banking 91

VocalCom

FEBRUARY 5, 2018

According to a study of customer emotions conducted by Motista, customers who feel both satisfied and emotionally connected to a brand are 52% more valuable than those who are just highly satisfied. As a Walker study affirms, by 2020 customer experience will overtake price and product as the key brand differentiator.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96

VocalCom

JANUARY 22, 2018

A Wunderman study found that 56% of customers feel more loyal to companies that demonstrate a deep understanding of their preferences and priorities. The post 5 Ways Personalization Drives Sales Success appeared first on Vocalcom Blog. They become loyal customers.

Personalization 90

Personalization Sales Contact center software Upselling 90

TLC Associates

OCTOBER 23, 2019

Or reaching out to an outsourced contact center that has proven experience in improving customer service and elevating the bottom line? Working with an outsourced contact center improves response times in a few ways. Download our case study ! . What’s the best course of action? Want the full story?

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

VocalCom

NOVEMBER 5, 2018

A Google study found that 59% of customers who call a brand in the middle of a purchase want a quick answer. The same Google study found that consumers are more likely to call a company when making a high-value purchase, such as a car or trip. The post 4 Reasons Customers Want to Speak to Your Brand appeared first on Vocalcom Blog.

Contact center software 59

Contact center software Contact Center Technology Personalization 59

NICE inContact

SEPTEMBER 26, 2019

Increasingly, contact center leaders are making this transformational decision because they’re ready to: Increase efficiency Boost customer satisfaction Keep up with competitors Improve time to resolution Reduce agent costs. How can contact centers keep up with this demand? How can contact centers get the most out of AI?

Interactive Voice Response 54

Interactive Voice Response Best practices Contact Center Contact center software 54

VocalCom

DECEMBER 4, 2017

With AI, brands are expected to save even more: According to a study by Juniper Research, chat bots may help cut business costs by more than $8 billion per year by 2022. AI can generate more leads, offer more accurate prospect information using advanced algorithms, and improve productivity in the contact center—all leading to increased sales.

Sales 0

Sales Contact center software Self service Contact Center 0

VocalCom

MARCH 18, 2019

A study conducted by SuperOffice found that the average company takes just over 12 hours to respond to emails. However, another study by Toister Performance Solutions, Inc. The post 6 Tips for Sending Perfect Customer Service Emails appeared first on Vocalcom Blog. Don’t waste time.

Customer Service 59

Customer Service Contact center software Self service Contact Center 59

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). Drucker once said “Do what you do best.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

VocalCom

FEBRUARY 27, 2018

A recent Twilio study found that 9 out of 10 consumers want to use messaging programs to contact brands. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

VocalCom

FEBRUARY 19, 2018

According to a Wistia study, two minutes is an ideal length of time for a brand video. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

DECEMBER 25, 2017

According to a Forrester study, 50% of shoppers expect to be able to purchase online and pick up in-store. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 88

Contact center software Surveys Contact Center Customer retention 88

NobelBiz

MARCH 12, 2024

Read Case Study Watch video Case Study: Leading Edge Connections: Empowering Growth with Enhanced Interactions and Analytics Industry : Business Process Outsourcing (BPOs) / Outsourcing Company : Leading Edge Connections Number of Employees : 500+ Product Used : NobelBiz Omni+ Background : Leading Edge Connections, LLC.,

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

VocalCom

NOVEMBER 26, 2018

According to a study by Corporate Executive Board, reducing customer effort is key to earning long-term loyalty. For example, long average handling times may indicate miscommunication among departments or insufficient use of contact center technologies such as CRM databases. The truth is, not much.

Customer effort 48

Customer effort Average Handle Time Contact center software Interactive Voice Response 48

Hodusoft

APRIL 5, 2023

No matter how much one invests in buying the highest quality of equipment and hiring the most qualified people, a call center would not succeed in its purpose and goals if the management is inefficient. That’s why it’s extremely important to manage call center operations as efficiently as possible. Read on to know more.

Best practices 52

Best practices Call Center Management call center software 52

VocalCom

MAY 20, 2019

A Nielsen study once concluded that 92% of consumers believe suggestions from their family and friends more than advertising. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Contact center software 54

Contact center software Self service Advertising Contact Center 54

VocalCom

SEPTEMBER 2, 2019

In addition to studying your key performance indicators, look closely at your call and written transcripts to determine which keywords reappear. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Multichannel 48

Multichannel Contact center software CRM Contact Center 48

VocalCom

JULY 30, 2018

Study social media habits and comments. Study their habits to determine which channels they use most frequently and at which times. For example, customer comments on review websites and blogs should not be neglected. The post 5 Ways to Better Understand Your Customers appeared first on Vocalcom Blog.

Journey mapping 48

Journey mapping Contact center software Surveys Feedback 48

Aspect

MAY 29, 2018

A recent study focused on expectations of Gen Z in the workplace, conducted by food service and facilities management company Sodexo found that 43% of respondents identified having a fulfilling role as their number one priority. The post Meeting the Expectations of the Next Generation of Employees appeared first on Aspect Blogs.

Contact center software 54

Contact center software Self service Contact Center Personalization 54

Tenfold - Contact Center Blog

AUGUST 3, 2018

A study conducted by the Aberdeen Group revealed that companies with sustained omnichannel customer engagement keep an average of 89% of their existing customers while those with poor omnichannel customer engagement retain an average of 33%. Aside from employing contact center software, your business needs to take advantage of self-service.

Best practices 64

Best practices Customer Service Contact center software Self service 64

VocalCom

FEBRUARY 18, 2019

While some customers may enjoy earning loyalty points toward a major discount, some studies have shown that paid loyalty programs may actually be more worthwhile for customers and companies alike. The post How to Win (and Keep) Customer Loyalty appeared first on Vocalcom Blog.

Contact center software 48

Contact center software Customer centricity Advertising Contact Center 48

VocalCom

DECEMBER 10, 2018

Indeed, a Big Commerce study states that 51% of Americans prefer to shop online, and a whopping 96% of this demographic has made an online purchase in their life. A RetailDIVE study found that 62% of consumers prefer shopping in-store rather than online because they want to see and try out products before making a purchase.

Contact center software 54

Contact center software Telecommunications Contact Center Chatbots 54

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?

Metrics 49

Metrics Airlines Customer Service Contact Center 49

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. To eliminate any doubt let’s look at this study’s findings. Is Your Phone System Outdated?

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52