Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers.

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98

NobelBiz

JANUARY 16, 2024

The key to achieving these goals lies in implementing strategic call center campaigns. Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Aspect

MARCH 4, 2020

Phase 1 thinking understands and calculates the need for further strategy, development, production and sustainment. Our call center solutions can be deployed on-premises, hosted, or as a cloud contact center , offering your organization the flexibility to deploy applications within the environment that best suits your needs.

Cloud contact 96

Cloud contact Contact Center contact center solutions call center solutions 96

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. But NobelBiz doesn’t stop at just efficiency.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

NobelBiz

JANUARY 23, 2024

Imagine the impact of a highly skilled support team, equipped with cutting-edge technology, innovative strategies, and a wealth of expertise. This article will delve into the world of Customer Support as a Service (CSaaS) , exploring the nature, types, and the profound impact it can have on your contact center.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

VocalCom

OCTOBER 24, 2017

Integrate self-service with your omnichannel strategy. Self-service should always be integrated with your omnichannel strategy. Other strategies include providing detailed answers to common questions on the brand website, such as offering a list of frequently asked questions or informative videos.

Self service 91

Self service Interactive Voice Response Contact center software Banking 91

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Look no further!

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers.

Contact Center 52

Contact Center Call Center Technology Interactive Voice Response 52

VocalCom

DECEMBER 25, 2017

According to a survey by Aspect Software, companies that adopt an omnichannel strategy achieve 91% greater year-over-year customer retention rates compared to those that do not. If your brand is unable to provide 24/7 service on every channel, then an omnichannel strategy is a must. They need your brand to be available.

Contact center software 88

Contact center software Surveys Contact Center Customer retention 88

VocalCom

MARCH 19, 2018

When planning your customer service strategy on social channels, consider these six current trends. Paying close attention to mentions of your brand on social media can help you understand how best to use these platforms and devise a stronger customer service strategy overall. Just how does this behavior impact brands?

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?

Metrics 49

Metrics Airlines Customer Service Contact Center 49

VocalCom

FEBRUARY 27, 2018

Here are five tips for optimizing the use of chatbots in your customer service strategy. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?

Metrics 49

Metrics Airlines Customer Service Contact Center 49

VocalCom

JANUARY 8, 2018

Such feedback will help your brand improve your live chat strategy. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 0

Contact center software Surveys Contact Center Analytics 0

NICE inContact

JULY 17, 2019

If building a remote agent team is on the horizon for your company — or you want to strengthen your team of mobile agents through contact center software — you won’t want to miss the smart strategies and actionable tactics in this webinar. And in this brief webinar, you’ll see how it can benefit your business.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54

VocalCom

DECEMBER 4, 2017

Despite all the benefits of blended AI, Forrester points out that customer satisfaction levels may actually drop as brands embrace this strategy. The post 5 Ways Blended AI May Transform CX and Sales in 2018 appeared first on Vocalcom Blog. Customer satisfaction will depend on brand efficiency.

Sales 0

Sales Contact center software Self service Contact Center 0

NobelBiz

MARCH 12, 2024

Unified CXM involves building, analyzing, and maintaining a cohesive branding strategy and seamless customer experience across all touch points of an omnichannel customer journey. Challenges and Solutions Overcoming Data Silos : Implement data integration strategies to centralize customer data and break down silos between departments.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. What is Customer Satisfaction (CSAT)? Bain and Company, Inc., and Fred Reichheld.

Metrics 48

Metrics Customer Service Airlines Contact Center 48

NICE inContact

NOVEMBER 26, 2018

Depending on contracts with your BPO, these may managed inside the ‘black box’, however, keeping a pulse on overall contact volume, mix and efficiency is still helpful for longer term planning. The right technology to support your contact center can be a key differentiator in selecting a BPO that you’ll use in a hybrid operating model.

outsourcing 48

outsourcing Contact Center Cloud contact Contact center software 48

VocalCom

JUNE 4, 2018

According to Aberdeen Group, companies that employ a VOC strategy generate a ten times greater year-over-year increase in annual revenue. Social listening tools literally reveal the voice of the customer by communicating every thought expressed on social channels, blogs, discussion forums, and review websites.

Contact center software 48

Contact center software Feedback Surveys Contact Center 48

VocalCom

SEPTEMBER 25, 2017

The key is to remain focused on overall goals and have a good strategy in place for difficult situations. For example, when confronted with a gatekeeper, you might request a callback time or ask for more information about other decision makers you might contact at the company. Revise telemarketing strategies. Be resilient.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

VocalCom

SEPTEMBER 25, 2017

The key is to remain focused on overall goals and have a good strategy in place for difficult situations. For example, when confronted with a gatekeeper, you might request a callback time or ask for more information about other decision makers you might contact at the company. Revise telemarketing strategies. Be resilient.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

VocalCom

OCTOBER 31, 2017

According to Monetate, 79% of organizations that have exceeded revenue goals possess a documented personalization strategy. In addition, you may consider sharing blog or video content on favorite channels or personalizing the promotions that appear for customers when they access your company’s website or mobile app.

Personalization 48

Personalization Contact center software Contact Center Customer effort 48

VocalCom

AUGUST 14, 2017

These brands invest time in developing a strong culture that supports this idea, making service an integral part of their overall brand strategy. The post 6 Benefits of a Strong Customer Service Culture appeared first on Vocalcom Blog. Here are six benefits of a strong customer service culture that every brand should consider.

Customer Service 48

Customer Service Contact center software Gamification Customer centricity 48

VocalCom

AUGUST 7, 2017

For example, paying attention to click-through rates of links communicated through marketing emails, text messages and other channels can reveal whether or not a marketing strategy is leading to actual sales. The post 5 Ways Big Data Can Improve the Customer Experience appeared first on Vocalcom Blog.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

VocalCom

NOVEMBER 20, 2017

Every customer has a different definition for great service, making personalization a critical part of your company’s strategy. Contacting customers on random channels, sending marketing offers that don’t match their interests, and speaking to everyone in the same tone just won’t win their loyalty.

Customer Experience 48

Customer Experience Contact center software Interactive Voice Response Feedback 48

VocalCom

NOVEMBER 13, 2017

As your company tailors its email marketing campaign strategy to the needs of your customers, keep in mind that revisions should always be made. The post 5 Tips for Optimizing Email Marketing Campaigns appeared first on Vocalcom Blog.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

As your company tailors its email marketing campaign strategy to the needs of your customers, keep in mind that revisions should always be made. The post 5 Tips for Optimizing Email Marketing Campaigns appeared first on Vocalcom Blog.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

APRIL 2, 2018

A Google study found that 59% of respondents prefer to call a business rather than make contact online with the hope of getting a quick answer. As your company optimizes its omnichannel strategy, be sure to follow these six tips for satisfying your customers on the voice channel. Furthermore, 57% simply wish to talk to a real person.

Interactive Voice Response 48

Interactive Voice Response Contact center software Average Handle Time Self service 48

SharpenCX

JULY 27, 2023

A blog post and message from Sharpen’s New Chief Executive Officer, Charlie Newark-French. At SharpenCX we believe that software exists to serve people. I joined Sharpen as CEO because of the mission oriented team and the cutting edge solution that team has been able to build.

Self service 67

Self service Contact Center Abandon rate Average Handle Time 67

VocalCom

JANUARY 28, 2019

Customers need to know that their data is safe, and companies will continue to ensure this by implementing strategies as varied as moving data to the cloud, using machine learning to detect suspicious activity, and employing tools such as voice biometrics, fingerprint ID, and even facial recognition to give customers more secure experiences.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

VocalCom

JUNE 19, 2017

A good strategy is to tell the customer what step needs to be taken and give an approximate wait time so that there are no awkward silences or misunderstandings. The post 6 Tips for Optimizing the Live Chat Experience appeared first on Vocalcom Blog. Provide a rich experience.

Contact center software 48

Contact center software Analytics Wait times Contact Center 48

VocalCom

JANUARY 15, 2018

While an omnichannel strategy is not a new concept, many brands still struggle to optimize their channels using a consistent approach. The technologies that are defining customer engagement are not necessarily new, but brands are integrating them into their strategies in creative ways. An omnichannel experience.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

Aspect

NOVEMBER 7, 2018

AI is a feature of a larger solution that will support a specific strategy that a company has determined will suit their need to change for improvement. The post A Guide to Navigating the Digital Hype appeared first on Aspect Blogs.

Big data 101

Big data Analytics Technology Contact Center 101

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

Aspect

AUGUST 27, 2020

Most cloud contact center software forces its users into a box, requiring business leaders to redesign processes and shift people around a standardized solution. For enterprise-scale contact centers, a “cookie-cutter” approach to implementing infrastructure and software isn’t enough.

Cloud contact 83

Cloud contact Contact center software contact center solutions Enterprise 83