Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. These centers provide cost-effective solutions, allowing financial institutions to focus on core functions while outsourcing non-core activities. percent from USD 90.57

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

VocalCom

SEPTEMBER 2, 2019

Many brands these days implement an omnichannel approach, but not all possess a clear strategy. Here are five essential steps toward optimizing your omnichannel strategy. To understand if your omnichannel strategy is working, analyze your data. The CMO Club points out that 55% of companies have no multichannel strategy in place.

Multichannel 48

Multichannel Contact center software CRM Contact Center 48

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Companies now have to invest in data, technology, and omnichannel communication to supplement the lack of contact in the voice strategy.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

NobelBiz

OCTOBER 19, 2021

Contact centers require more than just assigning agents, attrition also plays a role in determining how many of them are needed to service each client. This metric and Key Performance Indicator is the Call Center Shrinkage. The post Call Center Shrinkage : Strategies and Tools for Decision-makers appeared first on NobelBiz®.

Call Center 98

Call Center Contact Center Metrics Accountability 98

NobelBiz

FEBRUARY 27, 2024

It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Be prepared to tweak processes and strategies based on real-world results.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

MARCH 26, 2024

While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. – Salesforce Asia Blog Customer Experience Automation (CXA) represents a new era in customer service.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

NobelBiz

MAY 3, 2022

In this article, we explore how you can make your employees feel valued and appreciated by using various employee recognition, rewards and incentive strategies. The post Employee Recognition, Rewards & Incentive Strategies for Contact Centers appeared first on NobelBiz®.

Contact Center 52

Contact Center Management contact center solutions Contact center software 52

Hodusoft

OCTOBER 19, 2023

However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. Businesses in today’s highly competitive industry, looking for the best strategies that they can implement to reduce costs while maintaining the quality of their service.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

NobelBiz

JANUARY 4, 2022

But what are the tactics and strategies to adopt with call deflection? The post Call Deflection Tools and Strategies For Contact Centers appeared first on NobelBiz®. In this perspective, call deflection responds to this problem by offering the customer an alternative digital channel during his call.

Contact Center 52

Contact Center contact center solutions Contact center software Telecommunications 52

JustCall

MARCH 7, 2023

A cloud contact center is ideal for businesses looking to optimize their customer service practice with minimal cost and maximum efficiency. However, some are still skeptical about relinquishing the software and hardware control to third parties. This blog will discuss the six benefits of cloud-based contact centers.

Contact Center 52

Contact Center Cloud contact Contact center software contact center solutions 52

NobelBiz

NOVEMBER 9, 2021

Decisions based on this strategy are always made for the advantage of the consumer. And how can you truly build a strategy around your client? The post Customer Centricity: How to Build a Strategy Around Your Clients? Being customer centric entails directing the whole organization's attention on the client.

Customer centricity 52

Customer centricity contact center solutions Contact center software Telecommunications 52

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. Let’s get a more detailed view of how omnichannel contact center software helps in improving the ROI of BPOs.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Aspect

NOVEMBER 20, 2019

The series starts with Aspect Senior Product Manager Don Hudecek providing insight into Outbound Strategies and Best Practices. The session discusses regulations governing customer outreach strategies which make it hard to maintain compliance while aiming for the highest productivity and profitability. Learn more and register here.

Best practices 48

Best practices Government Management Contact center software 48

NobelBiz

DECEMBER 14, 2021

The post Contact Center Strategies For Reducing After-Call Work Time (ACW) appeared first on NobelBiz®. Failure to follow up on a conversation results in wasted time and frustration for both parties! This is where after-call work (ACW) comes into play.

Contact Center 52

Contact Center contact center solutions Contact center software Telecommunications 52

Aspect

DECEMBER 5, 2017

You should be leveraging this data to hone your strategy for next year. Of course, whether you performed well or your team has improvements to make, consider it a teachable moment and prepare yourself for next year by checking out the type of emerging contact center software that can help your team keep growing.

Contact Center 96

Contact Center Contact center software Management Customer Experience 96

VocalCom

OCTOBER 24, 2017

Integrate self-service with your omnichannel strategy. Self-service should always be integrated with your omnichannel strategy. Other strategies include providing detailed answers to common questions on the brand website, such as offering a list of frequently asked questions or informative videos.

Self service 91

Self service Interactive Voice Response Contact center software Banking 91

Aspect

FEBRUARY 27, 2018

Don’t go to bed angry: A sage piece of advice from happy couples, the same advice should apply to your contact center strategy as well. To learn more about how you can leverage innovative contact center software to control the costs of bad reviews for your business, click here.

Contact Center 128

Contact Center Contact center software Chatbots contact center solutions 128

NobelBiz

JANUARY 16, 2024

The key to achieving these goals lies in implementing strategic call center campaigns. It is a powerful tool in outbound call center campaigns, enabling businesses to proactively engage with customers and drive sales. This technology is a component that takes calls and assigns them to the appropriate agent.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NICE inContact

SEPTEMBER 5, 2019

Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of the dark ages? It’s not surprising that many contact center leaders feel a little unsure of when, where or why to implement AI in their call center operations.

Customer Care 55

Customer Care Contact center software call center software Benchmark 55

SharpenCX

FEBRUARY 18, 2020

I can’t write this blog and watch Netflix at the same time. Check out these highlights from Sharpen’s Call Center Manager Playbook to set your strategy for personal growth. Now, when I talk about multitasking I’m not talking about being able to literally do multiple things at the same time.

Call Center 84

Call Center Coaching Management Contact Center 84

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

VocalCom

SEPTEMBER 24, 2018

With its timesaving benefits and personalized nature, live chat is essential to every brand’s omnichannel strategy. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Contact center software 78

Contact center software Chatbots Contact Center Analytics 78

VocalCom

DECEMBER 25, 2017

According to a survey by Aspect Software, companies that adopt an omnichannel strategy achieve 91% greater year-over-year customer retention rates compared to those that do not. If your brand is unable to provide 24/7 service on every channel, then an omnichannel strategy is a must. They need your brand to be available.

Contact center software 88

Contact center software Surveys Contact Center Customer retention 88

VocalCom

MARCH 19, 2018

When planning your customer service strategy on social channels, consider these six current trends. Paying close attention to mentions of your brand on social media can help you understand how best to use these platforms and devise a stronger customer service strategy overall. Just how does this behavior impact brands?

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

VocalCom

JANUARY 14, 2019

If your technology is not making your employees’ and customers’ lives easier, rethink your strategy and offer employees additional training to optimize their performance. The post 5 Questions to Ask When Creating Customer Journey Maps appeared first on Vocalcom Blog. Did you consider the behaviors of different demographics?

Journey mapping 63

Journey mapping Contact center software Interactive Voice Response CRM 63

SharpenCX

OCTOBER 10, 2019

They’re also the most anxious age group when it comes to paying their bills, which manifests into calls to a contact center and, of course, late payments. To help, create a strategy that focuses on making it easier, faster, and less confusing to make an immediate mobile payment. Check out our blog on what to expect in 2020 here.

Banking 52

Banking Contact center software Finance Accountability 52

NobelBiz

JUNE 5, 2023

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them.

Call Center 52

Call Center Scripts CRM Contact Center 52

VocalCom

NOVEMBER 5, 2018

While talking to these customers may be exactly what they want, take this point as a wake-up call: Make sure they are not calling because your brand lacks an optimized omnichannel strategy. To meet the demands of every customer and provide a great omnichannel experience, voice must be an integral part of your customer experience strategy.

Contact center software 59

Contact center software Contact Center Technology Personalization 59

VocalCom

FEBRUARY 27, 2018

Here are five tips for optimizing the use of chatbots in your customer service strategy. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

NICE inContact

JULY 17, 2019

If building a remote agent team is on the horizon for your company — or you want to strengthen your team of mobile agents through contact center software — you won’t want to miss the smart strategies and actionable tactics in this webinar. And in this brief webinar, you’ll see how it can benefit your business.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54

VocalCom

JANUARY 8, 2018

Such feedback will help your brand improve your live chat strategy. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 0

Contact center software Surveys Contact Center Analytics 0

aircall

MARCH 17, 2021

Once you’ve established a comprehensive sales plan, you need to take a look at every part of it and break it down further into specific strategies and activities to set the wheels in motion. Developing Your Sales Strategy Planning. How to Identify Gaps in Your Sales Strategy Plan. Leveraging Sales Planning for Success.

Best practices 62

Best practices Sales Contact center software Contact Center 62

NobelBiz

FEBRUARY 13, 2024

The efficiency of a CRM strategy can significantly influence the overall performance of a contact center. By measuring the outcomes of CRM integration, NobelBiz helps contact centers identify areas for improvement and optimize their strategies for better results. But NobelBiz doesn’t stop at just efficiency.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

VocalCom

SEPTEMBER 3, 2018

The key to an efficient omnichannel strategy lies in being perceptive to customers’ ever-changing needs and serving them on the channels they appreciate the most. Implement a measurement strategy across channels. To truly assess the efficiency of your customer service, be sure to implement a measurement strategy across all channels.

Contact center software 48

Contact center software CRM Chatbots Contact Center 48

Aspect

NOVEMBER 28, 2017

Every year, Deloitte releases an annual survey designed to gather insight from the rapidly evolving contact center landscape, offering leaders from within the industry greater knowledge and actionable intelligence into the trends that will impact their operations in the years to come.

Contact Center 91

Contact Center Surveys Contact center software contact center solutions 91

VocalCom

DECEMBER 4, 2017

Despite all the benefits of blended AI, Forrester points out that customer satisfaction levels may actually drop as brands embrace this strategy. The post 5 Ways Blended AI May Transform CX and Sales in 2018 appeared first on Vocalcom Blog. Customer satisfaction will depend on brand efficiency.

Sales 0

Sales Contact center software Self service Contact Center 0

Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers.

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98