Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Creative Virtual

JULY 30, 2019

Everywhere I go, I hear stories from organisations that have started on chatbot projects which is exciting for the industry. Failing chatbot projects have also garnered negative press coverage for companies. million AUD on an IBM Watson chatbot project that never even reached the testing stage.

Chatbots 40

Chatbots Virtual Agent Telecommunications Enterprise 40

Aspect

JUNE 17, 2019

This will in turn help you to understand whether you create a personalised service through the likes of chatbots, self-service technologies or indeed through predictive customer care. Learn about how we created this interactive chatbot for Lidl to deliver personalised wine expertise to its customers.

Customer Experience 122

Customer Experience Chatbots Self service Consulting 122

bold360 Blog

FEBRUARY 6, 2019

Instead of trying to gain back control of the buying journey with data capture forms, intrusive pop-up chat windows, and gated content—all of which can be major turnoffs to prospects—B2B marketers need give buyers want they want: an easy, engaging self-service experience.

B2B 82

B2B Personalization Chatbots B2C 82

Aspect

JUNE 18, 2018

We’re thrilled to announce that earlier this week, customer Lidl UK won the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. We initially partnered with Lidl – the UK’s fastest growing retailer – back in January to deliver a fully automated, AI-powered, Facebook Messenger chatbot. Have a look here.

Chatbots 54

Chatbots Consulting Consulting Technology 54

Fonolo

JANUARY 31, 2018

Will the AI / chatbot hype start to live up to its promise? We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Creative Virtual

SEPTEMBER 17, 2019

It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. Described as a ‘machine learning project designed for human engagement,’ Tay ended up becoming an often-cited example of an AI chatbot gone wrong. By Chris Ezekiel, Founder & CEO.

Chatbots 40

Chatbots Virtual Agent Enterprise Self service 40

SmartAction

JUNE 30, 2023

Gradient Text How to Create a Great Customer Experience Creating a great customer experience is not a random occurrence; it requires proactive planning and coordination of all the moving parts, including the product or service, location, surroundings, and staff. Stop tying up your queues and live agents with repetitive, monotonous tasks.

Customer Experience 85

Customer Experience Customer Service Virtual Agent Self service 85

Creative Virtual

AUGUST 11, 2021

Deploying conversational AI solutions like chatbots and virtual agents can be risky but doesn’t have to be. In this three-part blog series, I’m sharing three steps for achieving conversational AI success while minimizing the risk for your organization. You don’t need to be an early adopter of innovations to benefit from the technology.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Self service 52

Creative Virtual

DECEMBER 7, 2021

Welcome to Creative Virtual’s annual year in review blog post for 2021! We teamed up with our partner Spitch as co-sponsors of The European Chatbot & Conversational AI Summit , presenting a joint session at the virtual event on combining chatbots with speech recognition to create voicebot solutions.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

CSM Magazine

MAY 15, 2023

This blog discusses six ways to improve customer experience in healthcare. Further in the blog, we have discussed more ways to foster customer brand loyalty. Another is chatbot integration, speeding up and simplifying queues that can lead to quick responses and solutions for patients. Telemedicine services should also be used.

Healthcare 52

Healthcare Customer Experience Chatbots Consulting 52

bold360 Blog

AUGUST 18, 2020

For the third year in a row, Bold360 has commissioned Forrester Research Consulting to conduct a survey of almost 500 global decision-makers working in customer experience, engagement, and service to measure the benefits of providing an exceptional CX. Self-service tools help drive digital-first CE. Customer experience.

Self service 52

Self service Chatbots Entertainment Surveys 52

ProProfs Blog

APRIL 5, 2019

No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service. Well, I’d say why not consult a customer service expert to help you bring the necessary changes to the strategies. Chatbots cannot yet deliver the human touch and humor.

Customer Support 140

Customer Support Chatbots Customer centricity Feedback 140

Aspect

DECEMBER 24, 2018

This year, we’ve brought a number of new customers onboard and worked on some ground-breaking projects with innovative brands, such as the AI wine chatbot that we launched for Lidl. It also saw Lidl UK win the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. appeared first on Aspect Blogs. ® earlier this year.

Chatbots 59

Chatbots Finance APIs Self service 59

Creative Virtual

OCTOBER 9, 2020

By Katrin Zieren, Business Development Consultant. Just consider voice as part of your strategy when you want to offer self-service, whether if it is for your clients or your team. So, if you have, for example, a chatbot on your website, users can use the voice capabilities of their mobile device to ask their question.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Netomi

AUGUST 16, 2023

We will talk more about that in a future blog on the powerful combination of Generative-AI first technology with LLMs for brand-safe customer interactions. Generative AI Statistics for Customer Service 67% of consumers predict generative AI will soon play a crucial role in customer service. billion U.S. billion U.S.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space. By Chris Ezekiel, Founder & CEO.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

Outsource Consultants

JULY 3, 2018

According to an article by Nancy Porte , 63% of consumers will gladly interact with chatbots as long as human agents can be available as a backup. What this shows is that artificial intelligence (AI) may not completely overtake human service agents, but it’s also not a fad that’s going away any time soon. We can help!

outsourcing 52

outsourcing Self service Chatbots Contact Center 52

Creative Virtual

OCTOBER 22, 2019

His session, From FAQ Systems to Conversational Chatbots: The Evolution of Customer Experience , will delve into the ways in which changing technologies have created a shift in customer expectations and how companies approach customer engagement. One of the keynote speakers is Liam Ryan , Sales Director at Creative Virtual.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. Three Cheers for Customer Service Week – By Mandy Reed.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Creative Virtual

OCTOBER 30, 2018

The explosion of media hype around artificial intelligence (AI) and chatbots over the past few years – and the subsequent confusion in the customer experience (CX) space – is one of topics Creative Virtual discusses in our article for The Parliamentary Review.

Best practices 40

Best practices Chatbots Virtual Agent Self service 40

Outsource Consultants

JUNE 22, 2020

But no matter where you’re at with your customer service and outsourcing efforts, whether remote or on-premise, you must do more than simply cutting dollars from your budget — you need strategies that make sense. After all, 86 percent of customers will pay more for companies that offer exceptional customer service. CRM Software.

Call Center 84

Call Center outsourcing Interactive Voice Response Chatbots 84

GetFeedback

APRIL 17, 2019

Others consider their situation to be too difficult, sensitive or nontrivial for your service reps to help. Creating a self-service customer portal helps to avoid such situations. Before thinking about contacting your customer service, people will have an opportunity to look through knowledge articles on your portal.

Customer Service 102

Customer Service CRM Self service Gamification 102

teleopti

JULY 15, 2019

Good customer service depends on experienced and knowledgeable employees, yet failure to retain these talented employees can have significant repercussions. Think about infusing AI into the employee experience – use chatbots that learn from existing data to help people manage their work-life balance. Read the guide.

Gamification 57

Gamification Contact Center Self service Chatbots 57

Creative Virtual

JULY 10, 2019

At the AI & CX Transforming Financial Services Directors’ Forum at the end of June, the expert speakers and panellists addressed some of the customer experience (CX) challenges the industry is facing. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40

Outsource Consultants

MAY 30, 2018

Brazill’s article suggests companies utilize self-service methods, such as chatbots, in order to keep up with the increasing customer demands for instant answers. Chatbots are one thing, but true artificial intelligence (AI) can be a remarkable thing that improves the customer experience over time. We can help!

Contact Center 52

Contact Center Scripts outsourcing Chatbots 52

Uniphore

DECEMBER 27, 2021

In a recent webinar , Suhail Nair, Executive Director of Partner Relationships for Uniphore, discussed this topic with Lawrence Sathiaraj, Global Delivery Head for Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering solutions that has partnered with Uniphore.

Chatbots 84

Chatbots Engineering Self service Consulting 84

Call Experts

JANUARY 8, 2020

Self-service. Include a detailed FAQ section on your website, support documents, interactive mobile apps, online communities, and web-based chatbots to support customer's needs. More Blogs Menu. Speak to our qualified business consultants today to get started with your customized, affordable package.

Journey mapping 78

Journey mapping Contact Center Interactive Voice Response outsourcing 78

bold360 Blog

MARCH 19, 2020

When your in-house or outsourced service centre is focused or costed on metrics like cost per call, this can help massively by reducing admin and boosting productivity. It was also noted that chatbots don’t necessarily work with everyone, particularly those who are less tech-savvy.

Chatbots 52

Chatbots Coaching Banking outsourcing 52

Eptica

AUGUST 1, 2018

Date: Wednesday, August 1, 2018 Author: Joanna Allouche - Consultant Making it easier for your agents to deliver superior CX. Author: Joanna Allouche - Consultant Optimizing CX with Eptica When it comes to the contact center, there is a clear link between happy agents and overall performance. Published on: August 01, 2018.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

Aspect

NOVEMBER 1, 2018

and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” The post Millennials and the Work Ethic appeared first on Aspect Blogs. They are also accustomed to being pampered both at home and at school.

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62

Creative Virtual

OCTOBER 24, 2019

It’s always a pleasure to exhibit at the symposium with Continuous Technologies, and members from both our teams will be there showcasing how our chatbot, virtual agent and live chat solutions can help companies deliver the right information on the right channel at the right time to customers in their native language.

Virtual Agent 40

Virtual Agent Chatbots Self service Consulting 40

JivoChat

JUNE 29, 2023

Some companies engage consultants to help them with their digital transformation to design and develop their brand experience; others just learn from influential entrepreneurs in the market. By implementing chatbots and AI and integrating AR and VR, you can leverage the latest innovations to drive engagement and sales.

Analytics 88

Analytics Chatbots Feedback Surveys 88

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. This realization has seen investments in AI rapidly increasing. Customer Identification. Biometrics. Agent decision support.

Technology 122

Technology Customer Service Gamification Contact Center 122

Creative Virtual

AUGUST 22, 2019

Whether you use chatbots, virtual agents, conversational AI or one of the other numerous terms in the market today to describe this technology, one of the biggest challenges the industry faces (besides the inconsistent terminology!) This is why the Creative Virtual team is the company’s biggest asset.

Virtual Agent 40

Virtual Agent Chatbots Self service Enterprise 40

Creative Virtual

JANUARY 7, 2020

Being recognised for our innovation and thought leadership in the extremely fast-paced chatbot, virtual agent and live chat market is also important for the company. We know there isn’t a one-size-fits-all approach to using the technology and are keenly aware that there are a variety of reasons why chatbot projects fail.

Virtual Agent 40

Virtual Agent Chatbots Enterprise Banking 40