Monet Software

MARCH 19, 2020

“Know thyself” is a Greek aphorism, which turns up throughout literary history from Plato to Emerson to self-help blogs. It’s also great advice for call center leaders seeking to enhance employee engagement. Not bad advice for the contact center. For instance, some call center environments lack camaraderie.

Employee engagement 77

Employee engagement Contact Center Gamification Call Center 77

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

Monet Software

APRIL 24, 2020

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. No longer is the company limited to the talent pool surrounding the contact center.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

VocalCom

OCTOBER 9, 2017

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Recording sales agent calls can help supervisors identify any weaknesses that need to be addressed. Revise call scripts regularly. Help them develop their interpersonal skills.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Recording sales agent calls can help supervisors identify any weaknesses that need to be addressed. Revise call scripts regularly. Help them develop their interpersonal skills.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

JULY 3, 2017

Call center agents are at the core of every brand’s customer experience. As they are given the important tasks of communicating with customers and finding solutions while using numerous technologies, it’s essential that they receive the proper training to deliver the best service possible. Offer peer training and gamification.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

Aspect

SEPTEMBER 21, 2018

Over the past few months Aspect customers have been reaching out to discuss their plans to implement a work from home strategy for their engagement centers (contact centers), and it has inspired me to share more globally what we have seen in the industry, and what’s driving this interest. The right collaboration tools are a must.

At home agents 78

At home agents Coaching Gamification Metrics 78

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . What Is Sales Team Training?

Best practices 62

Best practices Sales Call Center Coaching 62

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. We want to make sure we’re communicating it in the best way possible for our consumers to understand. There’s always platform service tools that we decide to use.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

JustCall

APRIL 24, 2023

Introduction CallHippo is one of the most popular VoIP software providers in the market. With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well. Features The next thing you must consider is the list of features that the software provides.

voip 52

voip CRM Enterprise Call Center 52

Expivia

JULY 21, 2021

You’re always surrounded by technology in a call center. From the way you get the call to the aftercall memo you need to send, everything’s connected to technology. Without knowing what the current and upcoming trends in advanced call center technologies are, you may be left behind. Advanced Analytics Software.

Best practices 52

Best practices Call Center Technology Interactive Voice Response 52

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Image by Retently.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

aircall

MARCH 22, 2021

With many new software solutions coming into the marketplace every day, it’s an exciting time to explore business tools and the different ways in which you can integrate them into your virtual phone system. . Contrary to what many people believe, a virtual phone system and digital tools aren’t just for large corporations.

CRM 62

CRM Sales voip APIs 62

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. Drucker once said “Do what you do best. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Outsource the rest.”

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. Before we jump into the tools, a brief background on Avoxi. The Avoxi tool is ideal for organizations having anywhere between 51 to 1000 employees. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

OctopusTech

APRIL 25, 2019

On the plus note, the software makes it easy and make a balance between overworked employees and costly purchases. Freshdesk is one of the most popular help desk software that provides users with most of the tools and capabilities. These tools consist of. The software consist of. Automated Ticketing Mechanisms.

Customer Support 90

Customer Support Gamification Multi-channel support Self service 90

Nicereply

JANUARY 18, 2023

In today’s business environment, having a solid help desk software platform is the foundation of streamlining communications. No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. and is expected to reach nearly US$ 26.8

Self service 52

Self service Analytics Enterprise APIs 52

Noble Systems

SEPTEMBER 29, 2020

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with WFM and WFO – especially recently. WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. How does WFO work in the Call Center?

Management 86

Management Gamification Quality management Schedule adherence 86

aircall

JANUARY 6, 2021

In certain types of industries, customers don’t mind dealing with a stranger every time they call. The right digital tools work to align sales and customer service teams and result in a more satisfying customer experience. Someone they trust to help them and solve their problems. Good communication. Availability.

Sales 62

Sales Banking Call Center Upselling 62

CX Accelerator

MARCH 28, 2018

Originally published on ICMI Blog Does your contact center resemble an episode of "The Walking Dead?" Do you know the absolute best ways to motivate your employees? There is undeniable science behind the "gamification" movement that deserves our attention. The number one motivator is play.

Gamification 140

Gamification Employee engagement Contact Center Self service 140

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. However, finding the most suitable customer support software can be challenging as most of them have the same attributes that let you achieve similar goals.

Customer Service 62

Customer Service CRM Self service Analytics 62

CrazyCall

JANUARY 21, 2019

With the growth of new software and technology, new types of sales processes have come into play. This shift was possible due to the rise of consumer technology and the wide array of new tools related to the development of the Internet. Some of them are phone, VoIP solutions, video calls, and emails. over the next year.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

Tenfold - Contact Center Blog

JULY 9, 2018

How does a contact center know it’s consistently delivering high quality service? Here’s a list of the most crucial metrics that inbound call center must measure. It is a direct reflection of an agent’s and a center’s capacity to solve problems, answer questions, and provide needs the very first time a customer calls.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

Integra

MARCH 27, 2020

Adaptability is not a fancy word to add into our resume, if we can’t back it up, so having the right tools is the key – the ability to work anywhere, anytime, anyhow. A dynamic tool that empowers users, enabling them to handle multiple interactions simultaneously, while having a coffee from the comfort of their couch.

Gamification 93

Gamification voip Contact center software Contact Center 93

aircall

DECEMBER 23, 2020

Today, you have many viable options for software programs to help you create efficiency and streamline the sales cycle. . Having said that, the wrong tools can end up costing you time, money, and efficiency. With so many digital tools to choose from, it can be easy to load up your technology stack to avoid the fear of missing out.

B2B 62

B2B Sales Technology voip 62

CrazyCall

JULY 4, 2019

Best Ways to Apply Customer Service Principles. Whenever someone is making a call to get an issue resolved, they want to get it done asap. Second, proper tools. Implementing software such as IVR will help your reps serve customers more accurately. Want to see how it’s done? Come with me. Customer Service Principles.

Customer Service 66

Customer Service Interactive Voice Response Metrics Gamification 66