Remove Big data Remove Personalization Remove Self service Remove Study
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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

My Comment: I’ve been studying how different brands are creating successful loyalty programs. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. One of the trends, “Micro-Targeting,” is about creating a highly personalized program.

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5 Reasons to Boost Self-Service Using AI in Today’s Property Market

CSM Magazine

” Like all AI tools, the more the Get Living Assistant is used, the smarter it becomes while the inbuilt feedback functionality is crucial for understanding residents’ needs to deliver a more personal service and improve the rental offer. Encourage self-service guided advice – at EBI.AI About the Author.

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The Most Effective Communication Channels for Personalized Customer Service

aircall

For example, if you’re a B2B company and your sales teams learn about specific client pain points and nonnegotiables during the closing phase, they can pass these notes along to customer service agents. This way, any representative who deals with them can quickly access this information and personalize the conversation accordingly. .

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5 Tips to Build a World-Class B2B Customer Support Organization

TeamSupport

According to a study by B2B International , B2B companies that are truly customer-oriented are only 14%. If you're looking to improve your brand's customer support, here are five pro-customer service tips for B2B brands. These customers are tech-savvy, data-obsessed, and have their own customers. Self-service options.

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How Technology Can Help Humanize Customer Support

TeamSupport

Technology is making an increasingly significant contribution to customer service. To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations. It uses an automated online self-service portal to respond to customer's inquires and for business transactions.

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The New Super-Agent

VocalCom

In a study by Harvard , 72% of respondents said frontline customer service teams experienced a higher productivity when directly empowered with data-driven analysis and decision-making. The rise of self-service has made human support even more critical.

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Guest Blog: Why Does My Customer Service Team Need a Single Customer View?

ShepHyken

John Rampton, entrepreneur and investor, defines single customer view as: ❝…an accessible and consistent set of information about how a customer has interacted with your company, including what they have bought, their personal data, opinions, and feedback.❞. 83% used the phone. 76% used email. 65% used chat. 56% used communities.