Big data, Customer centricity and Events - Customer Contact Central

5 Ways Big Data Can Improve the Customer Experience

VocalCom

AUGUST 7, 2017

In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Through close examination across channels, brands may use such valuable information to create richer customer experiences.

Big data

Big data Customer Experience Average Handle Time Abandon rate

Opentalk 2017: Turning Big Data into Big Decisions

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. Turning Big Data into Big Decisions. Gather the data. Dig for correlations to downstream events. Here’s more information on one of the videos available in this library.

Big data

Big data Metrics Customer centricity Feedback

Opentalk 2017: Turning Big Data into Big Decisions

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. Turning Big Data into Big Decisions. Gather the data. Dig for correlations to downstream events. Here’s more information on one of the videos available in this library.

Big data

Big data Metrics Customer centricity Feedback

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs.

Technology

Technology Analytics Enterprise Technical Support

IRI Acquires Retail Consumer Insights Provider Intelligent Shopper Solutions (ISS) from Kognitiv Corporation

CSM Magazine

MARCH 19, 2021

IRI clients will benefit from the deep talent of the ISS team in developing truly customer-centric retail experiences. IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organizations, retailers, financial services and media companies grow their businesses.

Big data

Big data B2B Analytics Customer centricity

Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Learn from industry experts and your peers in almost 80 different sessions during this exciting event. Customer Contact – Europe: June 11-13, Dublin, Ireland.

Contact Center

Contact Center Healthcare Best practices Call Center

New Trends in Customer Success You Need to Know About

Totango

DECEMBER 16, 2020

You can promote best practices for each stage of the customer life cycle, and you can set up automated procedures for intervening when customers are at risk of churn. Another of the most important new trends in customer success is the application of big data analytics methods powered by artificial intelligence.

Journey mapping

Journey mapping Best practices Accountability Big data

Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics

Analytics Call Center Customer centricity Construction

Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics

Analytics Call Center Customer centricity Construction

2018’s marketing takeaways in 120 seconds

Infinity

DECEMBER 19, 2018

We’ve seen micro-marketing scandals with Cambridge Analytica, successes with Easterseals Southern California’s (ESSC) ingenious “Change the Way You See Disability” campaign, and the GDPR black cloud which has invited marketers to re-think their uses of big data and targeted marketing campaigns. Attribution At Its Finest.

Marketing

Marketing Big data Customer centricity Education

Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

SEPTEMBER 24, 2017

Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. They even turned away one gentleman who was interested in hearing me speak about adopting a customer-first strategy!). Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology

Technology Transportation Entertainment Customer centricity

What Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?

Beyond Philosophy

NOVEMBER 19, 2020

You might recall that I recently discussed Customer Science on a podcast. It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science.

Customer Experience

Customer Experience Customer emotions Customer centricity Consulting

What We’re Opentalking About

Talkdesk

APRIL 21, 2017

This is just a teaser into the content we’ll be discussing at the event, but remember the only way to hear these incredible thought leaders for yourself is to buy a ticket. When to Tell a Customer What They Need. Turning Big Data Into Big Decisions. This year’s Opentalk is going to be an incredible event.

Contact Center

Contact Center Customer centricity Construction Technology

How to Be 2 Steps Ahead in Anticipating Your Customer Needs

Kayako

MAY 11, 2017

Companies like Virgin Atlantic, British Airways, and Zappos go the extra mile to ensure their customers receive top-notch customer service. They recognize, as we discussed, the importance of exceeding your customer’s expectations , and adding “bang” for their buck.

Analytics

Analytics Entertainment Customer retention Surveys

Why Access to Customer Data is Essential for Sales Performance

aircall

MARCH 19, 2021

With all the available customer data companies have at their disposal to enhance the performance of customer service, sales, and marketing efforts, a remarkable 73% of companies still do not use it effectively. And out of those who do practise data collection, only 12% analyze it. Be Transparent.

Sales

Sales CRM Marketing Best practices

Customer Success Defining Trends in the year 2022

CustomerSuccessBox

DECEMBER 13, 2021

Here are some of the Customer Success trends in 2022 that will help you make sense of the incoming changes. The world has understood the need for customer-centric systems and customer success at once. It enables CSMs to retain customers with confidence, drive adoption to deliver value, and make sure shot upsells.

Journey mapping

Journey mapping Customer advocacy Upselling Big data

The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

JUNE 3, 2022

You can always rely on me to do that for family events, for work, for college events. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. I would have thought it’d be big data, etc.

SaaS

SaaS B2B Upselling Metrics

The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

JUNE 3, 2022

You can always rely on me to do that for family events, for work, for college events. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. I would have thought it’d be big data, etc.

SaaS

SaaS B2B Upselling Metrics

Customer Contact Central

5 Ways Big Data Can Improve the Customer Experience

Opentalk 2017: Turning Big Data into Big Decisions

Webinars

Trending Sources

Opentalk 2017: Turning Big Data into Big Decisions

Webinars

2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls

IRI Acquires Retail Consumer Insights Provider Intelligent Shopper Solutions (ISS) from Kognitiv Corporation

Contact Center and CX Expos Conferences and Summits – June 2018

New Trends in Customer Success You Need to Know About

Elevate Your Call Center’s Performance with Speech Analytics

Elevate Your Call Center’s Performance with Speech Analytics

2018’s marketing takeaways in 120 seconds

Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

What Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?

What We’re Opentalking About

How to Be 2 Steps Ahead in Anticipating Your Customer Needs

Why Access to Customer Data is Essential for Sales Performance

Customer Success Defining Trends in the year 2022

The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

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