Totango

AUGUST 9, 2022

This article will give you six best practices for optimizing your B2B customer segmentation. Six Best Practices for B2B Customer Segmentation. Effective B2B customer segmentation depends on adhering to best practices. What Is B2B Customer Segmentation? Keep your data accurate and current.

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Best practices B2B Journey mapping Upselling 99

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

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Enterprise Education Best practices Customer retention 113

Knowmax

SEPTEMBER 22, 2021

7 Omnichannel best practices for enterprises in 2021.

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Best practices Enterprise Customer Experience 52

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates.

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Best practices Management Brand ambassadors Upselling 118

Totango

OCTOBER 23, 2020

By utilizing certain customer onboarding best practices in your enterprise, you can ensure that your clients successfully learn to use your product, see its value for their business, and start on the right path toward high lifetime value. 7 Customer Onboarding Best Practices to Set Clients Up for Success.

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Best practices Metrics Enterprise Feedback 71

Ansafone

APRIL 2, 2019

Whether your retail enterprise relies on outsourced support to assist customers with hassle-free refunds, provide quick answers about shipping status or reassure concerned callers about a product recall, following these four best practices in retail call centers will ensure that you have satisfied customers: A central focus on customer experience.

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Best practices Contact Center outsourcing Enterprise 86

Callminer

MARCH 14, 2017

This software was first leveraged for commercial purposes in the enterprise in […]. Definition, Tips, Best Practices, and Challenges of Voice Analytics appeared first on CallMiner. Not only does voice analytics software translate speech to text, it can also identify speaker emotion and intent by analyzing audio patterns.

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Best practices Analytics Enterprise Contact Center 140

CSM Practice

MAY 28, 2020

In this guide, let’s explore the available compensation plans, the right framework for thinking about customer success manager salary, and best practices. There is an ongoing debate in the customer success field around the best customer success manager salary structure. Popular Customer Success Manager Salary Plans.

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Best practices Management SaaS Metrics 126

Totango

MARCH 6, 2020

Voice of the Customer best practices turns words into action. Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Share Feedback Across Your Enterprise.

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Best practices Upselling Feedback Enterprise 93

GetFeedback

MAY 8, 2019

Given its significance, we conducted a global study to identify the latest customer service trends and best practices. The 5 customer service trends and best practices that caught our attention . The post New Research: Customer Service Trends and Best Practices appeared first on GetFeedback Blog.

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Best practices Customer Service Surveys Feedback 107

Totango

NOVEMBER 21, 2019

Best Practices for Improving Customer Satisfaction NPS Scores. Here are some best practices you can use to improve customer satisfaction : Track Progress. For example, if a customer scores over a nine, a CS manager might reach out to the customer thanking them for working with the enterprise and asking for a reference.

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Best practices Metrics Education Customer advocacy 91

Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. 5 Best Practices for Customer-Centric Growth. 5 Best Practices for Customer-Centric Growth.

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Customer centricity Best practices Upselling Enterprise 71

Totango

DECEMBER 3, 2019

Using best practices turns that everyday vigilance into goal-based, results-driven processes that ensure your customers realize the full potential of your product. 5 Critical Customer Success Manager Best Practices. What Do Customer Success Managers Do? Understanding the customer is everyone’s responsibility.

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Best practices Management Customer advocacy Enterprise 71

Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. 5 Best Practices for Customer-Centric Growth. 5 Best Practices for Customer-Centric Growth.

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Customer centricity Best practices Upselling Enterprise 62

Aspect

JULY 23, 2021

Aspect Unified IP is the premier enterprise contact center solution for high volume, compliant customer outreach. The post Proactive Outreach & Debt Collection Best Practices with Compliance Hub appeared first on Aspect Blogs. If you’d like to learn more about Unified IP 7.4

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Best practices contact center solutions Contact Center Enterprise 62

Totango

NOVEMBER 14, 2019

This is your opportunity to prove your product is the best solution for meeting their business goals. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. The Top 5 Customer Education Best Practices for Onboarding.

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Best practices Education Enterprise Personalization 64

VHT

NOVEMBER 1, 2018

Nearly 75 percent of global enterprise businesses have built mobile apps. The post Best Practices in Digital Callback appeared first on VHT. Any digital ad that you run on any social media platform will be enhanced by this new functionality. Use Case #2: An existing customer encounters an issue while using your app.

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Best practices Government Enterprise Customer Support 76

CustomerSuccessBox

MARCH 17, 2022

Read further to know in detail about the best practices that you should follow for building an effective Customer Journey Map. 7 Best Practices for an Effective Customer Journey Map. It’s important to construct functional boundaries to manage enterprises. The post 7 Best practices for a Customer Journey Map!

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Journey mapping Best practices Construction Benchmark 52

Totango

DECEMBER 19, 2019

Customers have specific goals to drive the growth and success of their enterprise. It is dependent on the enterprise-wide dedication to delivering value quickly and the actual measure of how long it takes for the customer to realize value. Best Practices for a Fast Time to Value.

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Best practices Enterprise Education Accountability 71

Totango

SEPTEMBER 15, 2020

The following stakeholder engagement best practices are a great place to start: Build Key Relationships. However, every type of stakeholder can benefit from the following stakeholder engagement best practices: 1. Stakeholder Engagement Best Practices That Work. Use Data-Driven Communication.

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Best practices Personalization Customer retention Enterprise 69

Nuance

OCTOBER 11, 2021

The post How Vodafone adopted best practices for its COVID-19 response plan appeared first on What’s next. It offered timely, expert advice on how brands can tool up their contact centers to manage remote agents and adapt their customer service strategies to new consumer behavior. Now we’re a year [.] This is a summary.

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Best practices Contact Center Management Customer Service 79

Totango

JUNE 23, 2020

The COVID-19 pandemic has created uncertainty across the market and enterprises of all kinds are looking for a solid understanding of their customer base as they prepare for recovery. Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Turn Data into Actions.

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Best practices Brand ambassadors Surveys Enterprise 62

Nuance

NOVEMBER 4, 2021

The post Looking back and ahead at contact center best practices appeared first on What’s next. A year-and-a-half ago I described three simple steps to address COVID-19 demands in your contact center to help customers who were urgently and drastically transforming their contact centers to operate remotely in a matter of days.

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Best practices Contact Center Interactive Voice Response Enterprise 61

Talkdesk

FEBRUARY 27, 2020

Enterprises that embrace the rich offerings in the data analytics realm for their support organization will be in the best position to take advantage of these efficiencies and have enhanced insight to act on important business decisions while others are scrambling to keep up.

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Best practices Abandon rate Analytics Contact Center 80

Totango

JANUARY 2, 2020

3 Best Practices for Using Customer Data Insights . Following certain best practices can help you get the most out of your data: 1. The better support you can provide for your CS team, the better they can support your customers—who will then be happier than ever to continue partnering with your enterprise.

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Best practices Customer centricity Surveys CRM 71

Totango

FEBRUARY 7, 2019

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

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Best practices SaaS Customer retention Upselling 81

Nuance

OCTOBER 11, 2021

The post How Vodafone adopted best practices for its COVID-19 response plan appeared first on What’s next. It offered timely, expert advice on how brands can tool up their contact centers to manage remote agents and adapt their customer service strategies to new consumer behavior. Now we’re a year [.] This is a summary.

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Best practices Contact Center Management Customer Service 69

Tethr

JANUARY 18, 2021

Hi, this is Matt Dixon, and I’m the Chief Product & Research Officer here at Tethr, and I’m here to tell you a little bit more about what makes Tethr unique, and specifically how we power the modern listening enterprise. The Era of AI: Become a Listening Enterprise. The Customer Experience (CX) Journey. Request a demo here.

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Enterprise Surveys Feedback Marketing 73

TechSee

FEBRUARY 12, 2024

However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success. Below are some practical best practices when planning and executing a multi-phased AI rollout approach.

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Enterprise Best practices Technology Customer Experience 109

Nuance

NOVEMBER 4, 2021

The post Looking back and ahead at contact center best practices appeared first on What’s next. A year-and-a-half ago I described three simple steps to address COVID-19 demands in your contact center to help customers who were urgently and drastically transforming their contact centers to operate remotely in a matter of days.

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Best practices Contact Center Interactive Voice Response Enterprise 55

Jive

JUNE 21, 2018

Best practices for your digital workforce transformation. Either way, it’s important to determine the best ways to lead your workforce down the digital path. Assess where your enterprise is at. But more than just your infrastructure, you’ll also want to look at your enterprise, namely the employees and the culture.

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Best practices Enterprise Morale Technology 75

JivoChat

SEPTEMBER 27, 2021

Email marketing best practices can help you get the most out of a marketing tool that has one of the highest return on investment rates. Be always updated about email marketing best practices. Noreply addresses aren’t advisable when it comes to email marketing best practices. Sendinblue. GetResponse.

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Best practices Marketing Personalization Metrics 52

Hello Customer

JUNE 16, 2022

This is much harder for mid market and enterprise companies with hundreds or thousands of employees and multiple branches. Start by implementing our best practices to optimize the CX for retailers: Evaluation and data collection to know your current CX position. Your internal business processes. Your employees. In a nutshell.

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Best practices Customer Experience Feedback Surveys 52

Babelforce

MARCH 17, 2020

This is the second instalment in our list of call center best practices. So, is setting up a virtual call center a piece of call center best practice? IVR testing definitely is call center best practice. The value for an enterprise contact center runs to millions of euros. Good – let’s get started.

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Best practices Call Center virtual call center Interactive Voice Response 52

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries.

Enterprise 71

Enterprise Scripts Best practices Analytics 71

Cisco - Contact Center

JANUARY 8, 2020

Your contact center is one of the most interconnected applications in your enterprise, with dozens of integrations to multiple systems. If the cloud is your contact center destination, there are practical steps that should be taken. Mindfulness minimizes risk and disruption. So how do we get there? Going Cloud?

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Best practices Contact Center Cloud contact Enterprise 69