Totango

FEBRUARY 4, 2020

What makes customer-centric growth so valuable for modern enterprises—and how can you create an effective strategy to promote it? This shift is rooted in the concept that when your customers succeed, so does your enterprise. 5 Best Practices for Customer-Centric Growth. 5 Best Practices for Customer-Centric Growth.

Customer centricity 71

Customer centricity Best practices Upselling Enterprise 71

Aspect

JULY 23, 2021

Aspect Unified IP is the premier enterprise contact center solution for high volume, compliant customer outreach. The post Proactive Outreach & Debt Collection Best Practices with Compliance Hub appeared first on Aspect Blogs. Customers want to be notified of those things as soon as possible. .

Best practices 62

Best practices contact center solutions Contact Center Enterprise 62

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. .

Accountability 92

Accountability SaaS Best practices Enterprise 92

Totango

FEBRUARY 7, 2019

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

Best practices 81

Best practices SaaS Customer retention Upselling 81

Totango

DECEMBER 19, 2019

Customers have specific goals to drive the growth and success of their enterprise. It is dependent on the enterprise-wide dedication to delivering value quickly and the actual measure of how long it takes for the customer to realize value. Best Practices for a Fast Time to Value. Effective Customer Engagements.

Best practices 71

Best practices Enterprise Education Accountability 71

Totango

JUNE 23, 2020

The COVID-19 pandemic has created uncertainty across the market and enterprises of all kinds are looking for a solid understanding of their customer base as they prepare for recovery. Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Turn Data into Actions.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Totango

JANUARY 2, 2020

3 Best Practices for Using Customer Data Insights . Following certain best practices can help you get the most out of your data: 1. Example: If a new CSM is transitioning to an account, they will need to quickly catch up on the status of the campaign. Connect customer data points.

Best practices 71

Best practices Customer centricity Surveys CRM 71

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. We were also named “Best Customer Success Tool” by the Customer Success Collective !

Enterprise 111

Enterprise Best practices Analytics Metrics 111

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 126

Best practices Government Engineering Accountability 126

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries.

Enterprise 72

Enterprise Scripts Best practices Analytics 72

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management?

Accountability 65

Accountability Management Upselling Education 65

PeopleMetrics

APRIL 3, 2015

In part one, we discussed some of the risks of a failed Voice of the Customer rollout, and we covered four customer experience best practices for managing change. Best Practices, Revisited. I f you missed the first part, then click here to check it out. If you’ve been-there-done-that, then read on, bold adventurer.

Best practices 102

Best practices Customer Experience Management Feedback 102

AWS Machine Learning

JUNE 23, 2022

Organizations with a multi-account architecture want to avoid situations where they must extract data from one account and load it into another for data preparation activities. In this post, we walk through setting up a cross-account integration using an Amazon Redshift datashare and preparing data using Data Wrangler.

Accountability 85

Accountability Banking Engineering Government 85

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. It involves multiple roles and processes to manage the unique needs and challenges of enterprise clients, fostering relationships and ensuring customer growth.

Enterprise 10

Enterprise Accountability Management Upselling 10

AWS Machine Learning

OCTOBER 30, 2023

The Amazon Bedrock VPC endpoint powered by AWS PrivateLink allows you to establish a private connection between the VPC in your account and the Amazon Bedrock service account. Use the following template to create the infrastructure stack Bedrock-GenAI-Stack in your AWS account. With an M.Sc.

APIs 129

APIs Big data Accountability Enterprise 129

AWS Machine Learning

AUGUST 2, 2023

We demonstrate CDE using simple examples and provide a step-by-step guide for you to experience CDE in an Amazon Kendra index in your own AWS account. An example of a customized image search is Enterprise Resource Planning (ERP). In this post, we show how to use CDE in Amazon Kendra using a GenAI model deployed on Amazon SageMaker.

Enterprise 74

Enterprise Healthcare APIs Big data 74

Totango

JULY 29, 2022

Customer expansion is a way to maximize your assets by encouraging your current customers to expand their license agreement, purchase additional features, renew at a higher rate or extend their usage of your platform further across their enterprise. Some of the metrics tracked in this Scorecard include: Accounts with 95%+ license utilization.

Upselling 111

Upselling Enterprise Accountability Metrics 111

Totango

APRIL 16, 2019

Customer success platforms incorporate adoption best practices and make it easier to implement your engagement strategies. And by providing visibility into the status of each task, they ensure that all action items are completed and that no customer’s account slips under the radar.

Enterprise 74

Enterprise SaaS Social media contact Education 74

AWS Machine Learning

MARCH 26, 2024

One area that holds significant potential for improvement is accounts payable. On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. The second step (extraction) can be complex. An AWS Cloud9 environment.

APIs 94

APIs Construction Analytics Enterprise 94

Totango

MARCH 15, 2022

This enables your staff to support more customers per staff member instead of tying you down to a 1-to-1 ratio between customers and account managers. In addition to being repeatable, procedures need to be effective, reflecting not only general best practices but also the specifics that apply to your product and customers.

Best practices 95

Best practices Enterprise Upselling Scripts 95

Totango

MARCH 21, 2019

So, what customer success team goals can help your enterprise generate real results? Figure out how long it takes to educate customers on your product, then strive to maintain this period across your accounts. It is an amalgamation of the traditional fields of account management, pipeline management, and customer service.

Enterprise 85

Enterprise Upselling Education Accountability 85

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. By nature, CSMs feel inclined to assume any responsibility involving the customer.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. After considering what a customer engagement strategy is and its benefits, we’ll offer ten key tips for keeping enterprise executives and stakeholders engaged. Adoption of advanced product features.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

Scripts 104

Scripts Accountability Engineering Best practices 104

Totango

DECEMBER 7, 2023

In Part 2 of this hot topic series, Taylor Hodges , Global Head of Customer Success for the Corrigo Enterprise product at JLL Technologies, shares how her team takes a unique approach to this task by aligning cross-functional GTM teams by industry vertical.

Sales 89

Sales Enterprise Best practices Metrics 89

Totango

FEBRUARY 9, 2022

For top-tier, or Enterprise, customers this conversation usually begins 6 months prior to the renewal date. In a minimally proactive scenario, a company might assign individual account managers to email, text, or call customers at renewal time. Following best practices to automate retention can optimize renewal rates.

Customer retention 93

Customer retention SaaS Best practices Upselling 93

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients. Moreover, not every account necessarily needs a dedicated manager.

B2B 80

B2B B2C Best practices Self service 80

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. This elevates operational excellence from a backend goal to a strategic asset, one that is integral to the success of the entire enterprise.

Best practices 88

Best practices Metrics Feedback Enterprise 88

Totango

JUNE 30, 2020

The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Make sure the metrics behind health scores and early warning systems are updated to account for the new environment. Provide virtual community events to promote new ideas and share best practices.

Best practices 126

Best practices Customer retention Metrics Enterprise 126

ClientSuccess

FEBRUARY 8, 2023

The Account Executive (AE) that closed the initial – new logo – sale continues to collaborate with the CSM throughout the relationship and owns any expansion opportunities and the renewal. I’ve seen several titles associated with this role – Account Manager (AM), Renewals Specialist, Customer Account Executive, Client Executive, etc.

SaaS 71

SaaS Upselling Accountability Sales 71

Totango

NOVEMBER 12, 2018

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. Over the past year, one of Workfront’s CS Team members retained 100% of the accounts protecting millions in revenue.”. Whether.

Enterprise 48

Enterprise Chief Customer Officer Customer centricity Accountability 48

ClientSuccess

NOVEMBER 15, 2017

For large enterprise or companies with a global reach, understanding the customer experience can take on a new life of its own—one that hinges fully on visible data and metrics across the entire customer journey. Team members can now spend more 1:1 time with critical accounts and less time worry about turnkey processes and arrangements.

Enterprise 40

Enterprise Journey mapping Management Benchmark 40

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. Dunning Management: Profitwell.

Customer retention 98

Customer retention Upselling CRM SaaS 98

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Accountability 11

Accountability Management Consulting Consulting 11

Totango

MARCH 4, 2022

When delivered manually, it may be handled by dedicated customer service agents or by other company representatives, such as account managers and customer success managers. In many cases, a dedicated customer success manager is assigned to an individual customer account. B2B customer service may be manual or automated.

B2B 91

B2B Customer Service Interactive Voice Response B2C 91

AWS Machine Learning

NOVEMBER 22, 2023

For federation with individual AWS accounts, you can use centralized identities for AWS with a SAML 2.0-based For federation to multiple accounts in your AWS Organizations , you can configure your identity source in AWS IAM Identity Center and specify where your users and groups are managed.

APIs 87

APIs Accountability Enterprise Transportation 87

Totango

NOVEMBER 25, 2020

With the context provided by these data sets, your enterprise can make informed decisions on how to engage with customers in a personal, proactive manner. . Number of Accounts. Accounts with Open High Priority Tickets. Account Coverage. Doesn’t leverage the latest best practices. Financial data.

CRM 107

CRM Upselling Metrics Accountability 107