9 Customer Success Playbooks Every Customer Success Team Should Have!
MARCH 17, 2022
A playbook is a set of actions, next moves, and strategic things that Customer Success Managers (CSMs) can use to assist clients in achieving a scalable goal or aim. A Customer Success playbook is a list of proactive, and best practice actions that CSMs must perform! Upsell Playbook. Customer Advocacy Playbook.
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