CCNG
MAY 27, 2021
In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.
COPC
MAY 31, 2022
The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. COPC CX Standard for Customer Operations and COPC CX Standard for Contact Centers, Release 7.0 The series is a 12-month research effort that addresses timely issues affecting contact centers and customer experience.
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Beyond Philosophy
FEBRUARY 27, 2021
We often hear requests for the best practices in Customer Experience. These are often the “best practices.” ” We argue that best practices, no matter how solid a suggestion they are, could use a bit of challenge and a dose of skepticism. We understand why, too.
Global Response
FEBRUARY 26, 2024
Medical call centers support telehealth services by monitoring patient health data remotely, facilitating virtual consultations, and ensuring continuous care for chronic conditions. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.
ShepHyken
OCTOBER 21, 2022
She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy. However, customer-centric marketing takes all of that a step further. Here’s why customer experience is of great value in your marketing strategies. .
Global Response
OCTOBER 6, 2023
In fact, BPO consulting is a key way to add scalability to your business and grow your business quickly. At its core, BPO consultants will help audit your processes and existing systems in order to improve efficiency, productivity and operations. How exactly can BPO consultants drive business growth for your company?
ShepHyken
AUGUST 19, 2022
This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.
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