Callminer

AUGUST 1, 2017

Do your best to: Monitor and generate engagement; check in often. Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. She has delivered over 1,500 transformative keynotes and coached over 20,000 leaders on elevating their companies’ CX game in the marketplace. Follow Jeanne on LinkedIn 6.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Amity

NOVEMBER 28, 2018

Founded in 1999, Densify is a SaaS company focused on Cloud optimization, specifically working in the SaaS industry for 2 years. Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly.

Coaching 106

Coaching SaaS Metrics Accountability 106

SmartKarrot

DECEMBER 13, 2022

Developing customer success best practices and building a team of network analytics experts to maximize the firm’s impact on client organizations. Partners with other CS Segment Leads, SaaS Ops, Product, Engineering, Partner Enablement, Marketing and Sales to execute leader-developed strategy. Apply here: [link].

Engineering 19

Engineering SaaS Coaching Government 19

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members.

Upselling 19

Upselling Coaching Best practices Consulting 19

CSM Practice

JANUARY 1, 2017

Recently, many companies are moving from on-premise to SaaS. Today, we will explore the differences between customer success program for SaaS vs. On-premise products. Irit Eizips: Today we’re going to compare on-premise and SaaS customer success programs. In the SaaS case, they’re “renting” your solution.

SaaS 58

SaaS Metrics Accountability Best practices 58

Amity

MAY 24, 2016

Even if you're an expert in best practices, you'll never be able to know what works best for your team or customers without experimenting and optimizing. “Customer success in a SaaS or subscription business is all about teamwork, coordination and collaboration. Sometimes, you'll encounter conflict.

SaaS 84

SaaS Engineering Finance Metrics 84

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. Peter Armaly.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Upselling 19

Upselling Engineering Accountability SaaS 19

ClientSuccess

MARCH 20, 2018

Monetizing CS at scale achieves best time to value and enables full customer engagement.”. Executive and Transformational Life Coach. PAXTON COACHING LLC. Create a growth engine for your business by investing in your customer’s success. eBooks: Ultimate Guide to SaaS Customer Success Metrics. Nora Paxton.

Coaching 40

Coaching SaaS Engineering Best practices 40

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Anika Zubair. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JUNE 11, 2021

They teach customer success managers best practices that enable them to engage, manage, and retain customers. CS Mastermind is another professional development programs that enhances skills via online training, group coaching calls, instructor-led sessions and more. There are four levels in the course-. contact-form-7].

Best practices 22

Best practices SaaS Accountability Education 22

Kapta Customer Success

JANUARY 31, 2018

Kia Puhm: I’ve spent 22 years in the software business, starting with a computer engineering background at some very fast-growing companies. With SaaS however the challenge is only magnified. What are the best practices? Alex Raymond: Kia, you’ve done lots of work in the fields of Customer Experience and Customer Success.

Accountability 45

Accountability SaaS Consulting Consulting 45

SmartKarrot

APRIL 12, 2021

Identifying critical needs of the customers and mapping appropriate resources cross-functionally including product management, education, support, professional services, coaching and partners. Work with the CSM Director to develop and implement the strategy for Northern Europe to continue to build a best-in-class customer success business.

Enterprise 10

Enterprise Coaching Accountability SaaS 10

SmartKarrot

MAY 13, 2021

Identify industry trends and best practices that can be used to drive opportunities for the company and department improvements. Facilitate coordination across departments to create the best LeagueApps solutions to drive growth for these customers. Lead and scale a team of high-performing Customer Success Managers.

Advertising 10

Advertising SaaS Coaching Metrics 10

SmartKarrot

JUNE 10, 2020

If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. 3 Success Coaching. Learn the best practices & critical strategies to drive solid business results. #5 is a podcast that provides tips and tricks from the best in customer success. By Kristen Hayer.

Chief Customer Officer 10

Chief Customer Officer Coaching Customer centricity SaaS 10

SmartKarrot

APRIL 14, 2020

Role: Customer Success Manager – Prisma Access / SaaS Location: Munich, Bavaria, Germany. You act as their day-to-day contact, establishing relationships with them to ensure best practices for their secure environments.

SaaS 8

SaaS Consulting Consulting Accountability 8

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Our head of engineering, product, finance, etc. Ultimate Guide to SaaS Customer Success Metrics.

Consulting 40

Consulting Consulting Coaching Metrics 40

Eptica

JUNE 19, 2019

Refreshing trainers Most organizations work on a “train the trainer” system with experienced staff coaching and passing on their knowledge and skills to new recruits and juniors. They may even know that what they’re doing isn’t the best approach but simply don’t have the time or knowledge to change.

Customer Service 76

Customer Service Best practices Contact Center Consulting 76

Help Scout

DECEMBER 18, 2018

Sure, we follow our fair share of best practices here at Help Scout. The problem with following best practices, however — as Jay Acunzo writes in his excellent new book, Break the Wheel — is that “Just because something is the most common approach doesn’t mean it’s the best approach for us.” Some tools just work.

Best practices 40

Best practices Engineering Education Marketing 40

JivoChat

JANUARY 17, 2021

Nor do they generate monthly recurring revenue like the best B2B SaaS brands. In this article, we’ll look at the top lead generation websites for contractors , followed by some practical strategies for bringing more qualified leads directly into the funnel. Incentivize visitors with valuable information.

Construction 52

Construction Sales Feedback Engineering 52

Netomi

FEBRUARY 28, 2022

Those are the two best sources of information in terms of how consumers feel. [We] We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. Connect with Kristi.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

JULY 27, 2020

What is the one thing that SaaS businesses have in common? How to Build Your Customer-Driven Growth Engine – Author Jeanne Bliss, talks about a proven framework that has launched and augmented the customer experience transformation in and across a plethora of verticals. Yes, you got it. Customer success! It is worth giving a dive in.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10