DMG Consulting

AUGUST 17, 2017

Contact Centers are some of the most technically sophisticated operations in the enterprise, putting to use more than 45 systems and applications. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. August 2017. By Donna Fluss.

Contact Center 69

Contact Center Technology Big data Gamification 69

AWS Machine Learning

NOVEMBER 8, 2023

times more energy efficient than the median of surveyed US enterprise data centers and up to 5 times more energy efficient than the average European enterprise data center. By using established patterns or templates, these programs may produce code that more consistently adheres to sustainability best practices.

Analytics 94

Analytics Enterprise Scripts Big data 94

Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 97

SaaS Journey mapping Upselling Best practices 97

Totango

DECEMBER 16, 2020

Out-of-the-box templates automate the process of defining measurable customer goals, establishing key performance indicators, promoting best practices and tracking performance. Another of the most important new trends in customer success is the application of big data analytics methods powered by artificial intelligence.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. The post How to Bring Agile Innovation to Customer Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth. 7 Steps to Bring Agile Innovation to Customer Success.

Government 96

Government Journey mapping Accountability Benchmark 96

COPC

APRIL 20, 2020

launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, In late March 2020, Shandong Sunshine Financial Service Information Technology Co., setting its sights on certification for three sites: Chengdu, Weihai, and Weifang.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

AWS Machine Learning

OCTOBER 27, 2022

To achieve these operational benefits, they implemented a number of best practice processes, including a fast data iteration and testing cycle, and parallel testing to find optimal data combinations. Her current focus is on business transformation in retail and CPG through data and ML to fuel tremendous enterprise growth.

APIs 96

APIs Best practices Metrics Government 96

AWS Machine Learning

JUNE 30, 2022

He is passionate about building secure and scalable AI/ML and Big Data solutions to help enterprise customers with their cloud adoption and optimization journey to improve their business outcomes. He has over 20+ years of experience architecting and building distributed, hybrid and cloud applications.

APIs 80

APIs Enterprise Big data Accountability 80

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. In its better cases, however, the analysis provides feedback on the source of the problem, such as a confusing eCommerce experience or unclear published instructions.

Call Center 182

Call Center Analytics First call resolution Metrics 182

TechSee

APRIL 3, 2018

While people and processes continue to play an essential role in reducing customer churn , the technological advancement associated with AI, Big Data analytics, visualization, voice analytics, and other advanced technologies that improve the customer experience offer a critical boost to the human factor.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Taylor Reach Group

MARCH 26, 2018

Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. Applying Artificial Intelligence and Deep Learning for Enterprises April 23 -24, Singapore.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

AWS Machine Learning

NOVEMBER 9, 2023

Conclusion Organizations often need to align with enterprise-wide toolsets to enable collaboration across different functional areas and teams. She holds a master’s degree in Computer Science specialized in Data Science from the University of Colorado, Boulder. Data Lake Architect with AWS Professional Services.

Scripts 97

Scripts Accountability Engineering Best practices 97

Natalie Petouhof

FEBRUARY 22, 2016

Today’s enterprises span a spectrum of engagement when it comes to the Internet of Things (IoT). Wherever an enterprise is with their use of IoT, they can benefit from expert insight to help them accomplish their goals. Tweet Is IoT Relevant to Today’s Companies? What Were The Sessions About? Where Can You Learn More?

Best practices 40

Best practices Consulting Consulting Enterprise 40

Natalie Petouhof

MARCH 2, 2016

Blueprint’s leading-edge, enterprise solution allows Capgemini to accelerate delivery of its industry leading solutions and reduce total cost of ownership for its customers. Blueprint’s software assists in aligning business strategy with IT execution, ensuring regulatory compliance, and supporting organizational transformation.

Management 40

Management Best practices Consulting Consulting 40

ChurnZero

OCTOBER 22, 2020

ChurnZero’s components range from big-data ingestion, advanced analytics, and health scoring to large-scale workflows, numerous native integrations, and fully-automated alerts and campaigns. The sacrifice of shared industry best practices and competition-fueled innovation.

CRM 59

CRM Customer retention Technology Best practices 59

COPC

SEPTEMBER 5, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We needed to work out how to ensure our service capabilities — as well as our resources — were keeping up with our phenomenal growth.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We needed to work out how to ensure our service capabilities — as well as our resources — were keeping up with our phenomenal growth.

Enterprise 40

Enterprise industry standards Big data Technology 40

AWS Machine Learning

JULY 19, 2022

She helps enterprise customers to build solutions leveraging the state-of-the-art AI/ML tools on AWS and provides guidance on architecting and implementing machine learning solutions with best practices. He works closely with enterprise customers to accelerate their Cloud journey.

APIs 69

APIs Metrics Enterprise Government 69

AWS Machine Learning

APRIL 24, 2023

With 8 years of experience in the IT industry, Ray is dedicated to building modern solutions on the cloud, especially in NoSQL, big data, and machine learning. Her current focus is on business transformation in retail and CPG through data and ML to fuel tremendous enterprise growth.

APIs 61

APIs Customer Experience Feedback Chatbots 61

Avaya

NOVEMBER 16, 2016

employees at large enterprises bring their own device(s) to work, and 75% of companies currently permit or plan to permit BYOD in the workplace. It may be easy to secure enterprise IoT, but this gets a lot trickier when you factor in the devices employees are using on your network.

APIs 72

APIs Transportation Enterprise Healthcare 72

Verint

JUNE 6, 2017

Attendees hosted sessions and exchanged best practices on topics including voice of the customer, desktop and process analytics, automation/robotics, employee engagement, quality management, back-office and branch operations, compliance recording and workforce management.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

AWS Machine Learning

MARCH 23, 2023

To learn more about real-time endpoint architectural best practices, refer to Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker. He works with government, non-profit, and education customers on big data and analytical projects, helping them build solutions using AWS.

Scripts 93

Scripts APIs Government Analytics 93

Jive

AUGUST 27, 2018

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda.

Metrics 63

Metrics Interactive Voice Response voip Abandon rate 63

AWS Machine Learning

OCTOBER 20, 2023

Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards. This framework is useful for the following customers: Large enterprise customers that have many LOBs or departments interested in using ML.

Government 99

Government Engineering Accountability Enterprise 99

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. We recognize that COPC Inc.

industry standards 40

industry standards Enterprise Technology Self service 40

AWS Machine Learning

FEBRUARY 28, 2024

The solution in this post aims to bring enterprise analytics operations to the next level by shortening the path to your data using natural language. To learn more about text-to-SQL best practices and design patterns, see Generating value from enterprise data: Best practices for Text2SQL and generative AI.

Engineering 109

Engineering Best practices Analytics Enterprise 109

Fonolo

NOVEMBER 17, 2020

While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS). This year, expect companies to adopt best practices in knowledge management so that information is easier to find and utilize for greater service efficiencies.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

SmartKarrot

APRIL 17, 2023

Data Security & Privacy in AI Chatbot Communication for Enterprise Business Data security and privacy are critical considerations for any enterprise business using AI chatbots to communicate with customers or employees. Like what you are reading?

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

AWS Machine Learning

NOVEMBER 14, 2023

In the era of big data and AI, companies are continually seeking ways to use these technologies to gain a competitive edge. At the core of these cutting-edge solutions lies a foundation model (FM), a highly advanced machine learning model that is pre-trained on vast amounts of data. tar czvf model.tar.gz -C deepspeed.

Management 87

Management APIs Best practices Calibration 87

AWS Machine Learning

JULY 19, 2023

We discuss the solution architecture and best practices for managing model card versions, and walk through how to set up, operationalize, and govern the model card integration with the model version in the model registry. Model cards are part of the best practices for responsible and transparent ML development.

Government 79

Government Best practices Metrics Enterprise 79

AWS Machine Learning

NOVEMBER 24, 2023

This ensures full isolation between the workspaces following the federated model account structure mentioned in SageMaker Studio Administration Best Practices. JuMa features Following best practice architecting on AWS, the JuMa service was designed and implemented according to the AWS Well-Architected Framework.

Engineering 71

Engineering Analytics Government Self service 71

AWS Machine Learning

AUGUST 31, 2023

As Artificial Intelligence (AI) and Machine Learning (ML) technologies have become mainstream, many enterprises have been successful in building critical business applications powered by ML models at scale in production. They provide a fact sheet of the model that is important for model governance.

Government 89

Government Accountability Enterprise Engineering 89

AWS Machine Learning

AUGUST 31, 2023

As Artificial Intelligence (AI) and Machine Learning (ML) technologies have become mainstream, many enterprises have been successful in building critical business applications powered by ML models at scale in production. They provide a fact sheet of the model that is important for model governance.

Government 52

Government Accountability Enterprise Engineering 52

AWS Machine Learning

AUGUST 29, 2023

Solution overview The following figure illustrates the proposed target MLOps architecture for enterprise batch inference for organizations who use GitLab CI/CD and Terraform infrastructure as code (IaC) in conjunction with AWS tools and services. Refer to Operating model for best practices regarding a multi-account strategy for ML.

Scripts 72

Scripts APIs Enterprise Accountability 72

AWS Machine Learning

DECEMBER 1, 2022

He is passionate about building secure and scalable AI/ML and big data solutions to help enterprise customers with their cloud adoption and optimization journey to improve their business outcomes. He is passionate about building governance products in Machine Learning for enterprise customers.

Management 72

Management Government Enterprise APIs 72

ClearAction

APRIL 18, 2015

An enterprise social platform can integrate collaborative networking & knowledge management. Create CX playbooks & best practice to guide interactions with customers. Data can be insightful to all of the roles HR takes on in facilitating the company’s CX goals. —@EngageGXD. —@sharmasights.

Customer Experience 96

Customer Experience Employee engagement Big data Analytics 96

AWS Machine Learning

FEBRUARY 29, 2024

This approach not only saves time and resources, but also promotes MLOps best practices, contributing to the overall success of ML initiatives. Furthermore, he assists enterprise clients in optimizing their machine learning solutions through AWS services. For more information about implementation details, review the GitHub repo.

Scripts 89

Scripts Engineering Metrics Best practices 89