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Generating value from enterprise data: Best practices for Text2SQL and generative AI

AWS Machine Learning

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members.

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Gone Virtual: Recap of the CETX Conference

Callminer

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success!

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Designing generative AI workloads for resilience

AWS Machine Learning

Make sure to use best practices for rate limiting, backoff and retry, and load shedding. This pattern achieves a statically stable architecture, which is a resiliency best practice. Although generative AI applications have some interesting nuances, the existing resilience patterns and best practices still apply.

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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Proving everything can happen.

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The Big Data Challenge/Opportunity: What it Means for Security

Customer Interactions

Organizations are similarly challenged by the overflow of Big Data from transactions, social media, records, interactions, documents, and sensors. But the ability to correlate and link all of this data, and derive meaningful insights, can offer a great opportunity. NICE Interactions Security Situation Management'

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How to Bring Agile Innovation to Customer Success

Totango

An agile approach brings the full power of big data analytics to bear on customer success. This approach to CS confers multiple advantages, including data-driven objectivity, responsiveness to changing conditions, and the ability to deliver customized success outcomes at scale.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. The big one. HDI 2018 – Conference and Expo April 10 – 13, Las Vegas, NV. This is it.