Is it Useful to Benchmark Your Net Promoter Score?
Satrix Solutions
JUNE 15, 2020
Net Promoter Score (NPS) benchmarking presents an interesting challenge for many business leaders. On the other, trying to rank order the competition on a metric like NPS can be very tricky business. Collectively, we have learned a lot through NPS benchmarking studies. Drawbacks of NPS Benchmarking.
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