Benchmark Chatbots Survey Upselling 
RapportBoost
DECEMBER 26, 2018
Technology can be leveraged to help contact center leaders better understand chat conversations and make decisions based on both their brand guidelines and what drives successful chat outcomes like sales, renewals, upsells, and customer satisfaction. Chatbots are great in certain situations and terrible in others.
Totango
AUGUST 23, 2022
Administering customer satisfaction surveys. Making upsell offers. Live chat and chatbots. As renewal approaches, a customer satisfaction survey may be emailed to the customer or solicited via in-app messages to assess a customer’s propensity to renew. Customer satisfaction surveys. Upsell offers.
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Totango
JUNE 4, 2021
Or if a customer has not used an important feature yet, you can remind them about it with in-product messaging or by providing an NPS survey. Spark’s Upsell and Expand Customers module can help you deploy this strategy by automatically detecting upsell opportunities and extending relevant offers. Reward Customer Loyalty.
NobelBiz
FEBRUARY 14, 2023
Additionally, by using CRM to analyze customer data, contact centers can identify new sales opportunities and cross-selling and upselling opportunities. These scores are typically based on surveys given to customers after interacting with a contact center.
VHT
OCTOBER 18, 2018
People love using chatbots for simple tasks. Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. According to a 2018 Pew Internet Survey, 68% of US adults use Facebook and 24% use Twitter.
JustCall
MARCH 9, 2023
AI-powered Chatbots AI chatbots combine the power of NLP and machine learning to simulate human interaction through text inputs and voice commands. Integration with Backend Systems and CRM Integrating the AI chatbot with your internal systems like knowledge bases and CRM databases can take its utility to the next level.
JivoChat
AUGUST 18, 2021
This kind of customer-centric mentality can drive new business, boost customer retention rates, and create new benchmarks for goals. The right customer engagement tools might include chat, knowledge bases, surveys, email marketing, social media, loyalty programs, and many other channels for consumer success. Offer omnichannel support.
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