Report: Tech Vendor NPS Benchmark, 2017 (B2B)
Customer Experience Matters
SEPTEMBER 11, 2017
We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. We also compared overall results to our benchmarks from the previous five years. To examine this link, we surveyed 800 IT decision-makers from large North American firms, asking about their relationships with their technology providers.