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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

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FMOps/LLMOps: Operationalize generative AI and differences with MLOps

AWS Machine Learning

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

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Philips accelerates development of AI-enabled healthcare solutions with an MLOps platform built on Amazon SageMaker

AWS Machine Learning

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Another important metric is the efficiency for data science users.

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The 2021 Caller Authentication Guide for Contact Centers

pindrop

From email to bank logins, many companies have employed tools like two-factor verification to make their services more secure. Engage experts, including process engineers, privacy by design, and Pindrop’s Business Intelligence Team to craft an ideal end customer experience. CALLER AUTHENTICATION BEST PRACTICES.

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Oct 19 – Customer Success Jobs

SmartKarrot

Work closely with Engineering, Marketing, and Design departments to integrate and streamline core processes across the company. Understand different user personas, requirements, and success metrics, and how they map to the client’s key business objectives.

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Quality management software, including call recording and call monitoring tools, provide a way to manage, track and report quality metrics…”. Peter Abah. Peter Abah is the Head of Customer Support at Hotels.ng.

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Information extraction with LLMs using Amazon SageMaker JumpStart

AWS Machine Learning

Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.