JivoChat

APRIL 28, 2021

For example, a non-profit can answer questions about how they champion their cause, while private companies that sell B2C products or B2B services could use live chat to guide customers to the right product. FAQs, videos, and blog posts are good examples of this type of customer service. Customer self-service. Source: Adobe.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

Freshcaller

AUGUST 21, 2018

Then there’s also the fact that there is more to living than breathing, pumping blood, or metabolism — relationships, money, happiness, firefighting at work, politics, cat videos, pizza… All these make crafting a singular definition for life somewhat tough. Even biologists have trouble agreeing on a definition.

B2C 40

B2C Customer retention B2B Metrics 40

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. 8 Inspiring B2B Customer Experience Examples.

B2B 10

B2B Customer Experience B2C Banking 10

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. For instance, an SaaS startup named Groove had been facing issues regarding their customer churn rate (which was around 4.5%) due to the amount of time it took customers to perform certain tasks on the platform.

Management 52

Management CRM Analytics Customer retention 52

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ChurnZero

JUNE 28, 2019

While Guitar Hero was a part of my life growing up – though I never really nailed those solos – my video game consoles have mostly gone unused. The same can be said when it comes to the complex nature of many B2B SaaS products. 4 Customer Success Lessons That You Can Learn From Playing Tetris.

B2B 49

B2B B2C Entertainment Customer advocacy 49

SmartKarrot

MARCH 15, 2022

In SaaS companies, the growth strategy is extremely important. SaaS companies like Zoom, Netflix, and Slack offer a great product experience. Best for: The PLG approach is best suited for B2B and B2C companies that are product-based. There has been a shift in how businesses work and run. Marketing-led Growth.

Sales 10

Sales Marketing SaaS Customer retention 10

Amity

JUNE 28, 2016

SaaS Tattler Issue 88 - Customer Success in B2B vs B2C and why it's important to you. It seems pretty insane to think that Customer Success could actually be as complex -- if not more -- for B2C companies in making their customers successful, as it would for B2B companies. Wait, what? to some extent. First things first.

B2C 52

B2C B2B SaaS Customer Support 52

JustCall

APRIL 13, 2020

Holding regular team check-ins through video meetings is also crucial for holding them accountable. Personalize Your Communication with Prospects (Use Customized Video Pitches) . Backing up your email pitches with a quick pre-demo video will be helpful here. Video testimonials can be particularly impactful.

Sales 98

Sales CRM Analytics Chatbots 98

SmartKarrot

MAY 7, 2020

Ever since the boom of the SaaS industry, customer retention has become the top-most priority for business owners as they realized the immense benefits of it. The customer success department is no longer siloed in a SaaS based organization. Do they need introductory video tutorials or just textual user manuals are enough?

Customer retention 10

Customer retention SaaS B2C B2B 10

SmartKarrot

JUNE 8, 2020

In the last few years, customers of SaaS world have totally changed the ball game. There is no “one-size fits all” solution that fits every SaaS company. It is mostly used for the less complicated products in SMEs or B2C segments. A low touch customer success is useful for low servicing cost and reaching out to a wider audience.

Personalization 10

Personalization SaaS B2C Enterprise 10

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

JivoChat

APRIL 28, 2022

SaaS (software as a service) ecommerce platforms are highly recommended for companies that don’t want to deal with the IT infrastructure and coding part of having an online store. Use the drag-and-drop store builder to change the color palette, and add your logo, images, videos, text, and other elements.

SaaS 75

SaaS Enterprise B2C Engineering 75

JivoChat

FEBRUARY 21, 2022

Let us explore the customers in two business scenarios - B2B and B2C. Those using this online video calling platform as a monthly subscription can be defined as customers. B2C customers aren’t that different. Let’s take the same examples above to understand B2B and B2C clients. The same is true for B2C clients.

B2C 52

B2C B2B Analytics Surveys 52

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

BlueOcean

OCTOBER 4, 2021

For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. For some of our B2C projects, the pandemic caused volumes to spike at astronomical rates, hundreds of percent higher than previous records or forecasts. Agents need to feel heard to keep morale and engagement high.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

BlueOcean

OCTOBER 4, 2021

For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. For some of our B2C projects, the pandemic caused volumes to spike at astronomical rates, hundreds of percent higher than previous records or forecasts. Agents need to feel heard to keep morale and engagement high.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. The Software as a Service (SaaS) model, moved the customer into the driver seat, and they are not going to give it up. The best part?

SaaS 80

SaaS Education Customer retention Sales 80

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. Technology solutions that typically work for B2C e-commerce stores are often not compatible with the complex needs of B2B companies. Video integration with YouTube and Vimeo. Pricing: Starting at $50/month. Source: BigCommerce.

Accountability 52

Accountability Sales Advertising Abandon rate 52

CrazyCall

AUGUST 16, 2019

Recommended episode: Testing SaaS Payment Terms with Jack Altman. Topics covered: B2B Sales, Enterprise Sales, SaaS Sales. SaaS Sales. a cold email SaaS platform. Brian touches various sales topics such as: SaaS. Will strives to provide the best audio and video quality to his podcast. Catalyst Sale Podcast.

Sales 115

Sales B2B Coaching Personalization 115

CrazyCall

MAY 20, 2019

Outbound Marketing — conveying value & Networking is for the AE’s, BDR’s & Marketing Reps should stick to volume, as right timing is everything in an oversaturated SaaS world. Pricing is not a science, even in B2C companies. – Louis Balla, Director of Sales and Marketing at Nuagecg. Sales Tips #11-20.

Sales 123

Sales Coaching Scripts Education 123

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world. However, it also applies to B2B businesses. Then comes the adoption stage.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

AWS Machine Learning

MARCH 9, 2023

The AI landscape is being reshaped by the rise of generative models capable of synthesizing high-quality data, such as text, images, music, and videos. The peaks in usage could arise, for example, due to new foundation model releases or fresh SaaS feature rollouts.

SaaS 83

SaaS Personalization APIs Best practices 83