ShepHyken

MARCH 25, 2020

Customers of all types of businesses, B2C and B2B, are frustrated, have less patience, are angry and even scared. If you are looking for topics to discuss in your meetings, look through past Shepard Letter articles or watch some of my weekly videos. If you’re open for business, it should be as close to business-as-usual as it can be.

Customer Service 252

Customer Service B2C B2B Management 252

ShepHyken

SEPTEMBER 14, 2020

I like that this article focuses on B2B, but the same ideas can be applied to the B2C online experience. Pay attention to numbers two and three, which are about streamlining the buying process (making it more convenient) and using more video on t. Customer and Employee Criticism: Your Leverage Tool for Growth by Ricardo Saltz Gulko.

Customer Service 212

Customer Service B2B B2C Call Center 212

ShepHyken

NOVEMBER 25, 2022

Using satisfaction ratings, session duration, and most frequently used channels, you can organize customers into preferred communication methods; phone calls, emails, chat, or video calls. . She has 10+ years of B2B & B2C marketing experience in various sectors such as SaaS, e-commerce, education, and consumer goods.

Customer Service 190

Customer Service B2C B2B SaaS 190

The Center for Client Retention

OCTOBER 18, 2017

This week, our #CXExpert is sharing the 8 Steps he came up with that help businesses, whether B2B or B2C, generate more repeat business time and time again. Is your business using this approach?

B2C 54

B2C B2B Customer Service Customer Experience 54

Beyond Philosophy

MAY 10, 2016

As customers in all b2b and b2c sectors steadily become more actively digitized in their daily lives, companies are having to respond, and hopefully stay ahead, in the race to build stronger interpersonal relationships with them. In July, TD Bank released a YouTube video ( [link] ) which got 4 million views in just 5 days.

Marketing 186

Marketing Banking B2C Consulting 186

ShepHyken

OCTOBER 24, 2022

While the title focuses on retailers balancing digital and human-to-human experiences, there is a lot that any company (B2C or B2B) can take away from the lessons shared. Is brand love random, based on the latest viral video? My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis.

Customer Service 128

Customer Service B2C B2B SaaS 128

TechSee

APRIL 2, 2019

Automatically extracting and analyzing data from both stills and video, computer vision gives a machine the power to derive meaning by interpreting the visual data according to sophisticated algorithms built around previous experiences. The visual dimension – the means by which ordinary people could relate to AI – was always lacking.

Contact Center 174

Contact Center Average Handle Time B2C Banking 174

Influitive

OCTOBER 30, 2015

In this video interview with Chandar Pattabhiram , Group VP of Product and Corporate Marketing at Marketo, you’ll find out how the next generation of CMOs can leverage marketing technology to move away from mass marketing techniques and get back to building 1:1 relationships—in a way that is measurable and scalable.

Marketing 79

Marketing B2B B2C Upselling 79

TechSee

APRIL 23, 2019

Predictive Analytics Applied to B2C. While the concept of predictive maintenance has been around for decades, it is only recently that advances in AI have enabled enterprises to take full advantage of the possibilities – and now, largely thanks to the IoT, the principles from industry are being applied to the B2C realm.

B2C 104

B2C Automotive Analytics Enterprise 104

TeamSupport

OCTOBER 5, 2020

Global events have changed the way companies—whether B2B or B2C—interact with their customers. Ask a few of your customers to send in a video thanking a particular individual or the entire team and post it on the company’s internal and customer-facing websites and social media channels. And leave them up!

Customer Service 101

Customer Service Brand ambassadors B2C Morale 101

TeamSupport

SEPTEMBER 6, 2019

The difference between a B2B (business-to-business) and B2C (business-to-consumer) customer is night and day. To most B2C companies, customers are a dime a dozen. A B2C company isn’t focused on their current customers nearly as much as acquiring new ones. They’ve got projects and employees to manage.

B2B 60

B2B B2C Customer Service Self service 60

Jon Arnold

JULY 13, 2023

Much of what I saw was B2B, but there were a few B2C citings, so the 5G story here isn’t really about getting consumers to post more videos on social media. I’ll explore some of those use cases in upcoming posts, and for now, will leave you with some photos for a flavor of being there.

B2C 52

B2C B2B 52

Nicereply

JULY 13, 2021

A B2C company re-imagining the furniture sales experience by selling furniture online, without showrooms, and making the process of purchase, trial, and return easier. Loom is a B2B and B2C video software company. Video is a differentiator for support. Introducing our Experts. Use your Products.

B2B 98

B2B B2C SaaS Technical Support 98

CSM Magazine

MAY 2, 2023

Whether you run a B2B or B2C business, one thing remains an undeniable fact: Customers are always right if their concerns are true and the expectations are realistic. Video Tutorials Better to show once than to tell twice. No need to hurt their feelings if you want them to stay loyal to your brand.

Technology 52

Technology Customer Service Chatbots B2C 52

ShepHyken

JULY 25, 2016

Beyond Philosophy) Many of you will have seen this video of a little girl whose parents surprised her with a new doll? The ideas seem slanted for B2C companies, but don’t think they wouldn’t work for any type of company. This is Part One of a series of articles, and I’m looking forward to what’s next. by Colin Shaw.

Customer Service 195

Customer Service B2C Personalization Metrics 195

TeamSupport

DECEMBER 14, 2018

1) B2B self-service will become more interactive – Thanks to an increase in on-demand video content in their personal lives, customers are more frequently asking for the same in the business world. Once again, for the third year in a row, here are 7 customer service trends to watch in 2019….

Customer Service 111

Customer Service Scripts B2B B2C 111

TeamSupport

AUGUST 5, 2020

This option saves both customers and agents time as well as creates better customer experiences through improved answers and information, particularly when the chat function can incorporate images, video, and links to self-help resources. B2B customers are more complex and higher value than B2C customers.

B2B 89

B2B Customer Support B2C Personalization 89

bold360 Blog

FEBRUARY 6, 2019

They can do it using same self-service tools many B2C companies use, including FAQs, product demo videos, user forums, contextual search tools and AI chatbots.

B2B 82

B2B Personalization Chatbots B2C 82

TeleDirect

DECEMBER 14, 2023

Our B2C and B2B appointment-setting services are designed to instill confidence in your services or products. When you set an appointment, you’re enticing a prospective client to meet in person or touch base on a video conference call. At the same time, this allows us to qualify leads.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing B2C B2B 62

OctopusTech

APRIL 26, 2020

It works for both B2B and B2C industries. This tactic is perfect for both B2B and B2C companies. Once you have a target audience ready, then you just set up your ad copies with relevant text, images, or videos. Cold calling works for any business where you have a product or service that you can easily explain over the phone.

B2C 62

B2C B2B Advertising Engineering 62

CSM Magazine

MAY 5, 2023

Clearly there’s a direct link between reductions in consumer spending and the performance of B2C brands. Watch our Disrupt 2023 video here to learn more about how to unlock the full potential of your contact centre technology.

Technology 52

Technology Customer Service B2C Consulting 52

ViiBE Blog

OCTOBER 28, 2021

Digital transformation in the B2C world has always been about satisfying customers’ expectations in the digital world. To prevent abandoned carts and help finalize sales, companies can integrate video assistance into the chat tool, so support agents can escalate the chat to a video call for a more hands-on support interaction.

B2C 52

B2C Sales Technology Customer Experience 52

Quality Contact Solutions

JUNE 15, 2021

With so many people working from home , it is also imperative that we know when to pick up the phone or video chat and have a face-to-face conversation vs. spend time back and forth on email/chat. Tina has over 25 years of call center experience with both inbound and outbound B2B and B2C programs.

Telemarketing 52

Telemarketing outsourcing B2C Coaching 52

Up Your Service

APRIL 22, 2019

In this video, Ron Kaufman answers them all! Where is more difficult to train and develop customer service employees: in B2B or B2C businesses? The largest English language news service in Romania posed these insightful and provocative questions. How did the so-called gig economy change the customer experience?

B2C 49

B2C B2B Feedback Customer Service 49

Quality Contact Solutions

MAY 4, 2021

Watch a couple of quick YouTube videos to get the gist and give it a go yourself? Tina has over 25 years of call center experience with both inbound and outbound B2B and B2C programs. Call someone who has done it and ask for help? Tina Lisell is a Senior Operations Manager for Quality Contact Solutions.

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

Up Your Service

APRIL 22, 2019

In this video, Ron Kaufman answers them all! Where is more difficult to train and develop customer service employees: in B2B or B2C businesses? The largest English language news service in Romania posed these insightful and provocative questions. How did the so-called gig economy change the customer experience?

B2C 45

B2C B2B Feedback Customer Service 45

TeamSupport

OCTOBER 28, 2020

For many in B2B, those in-person meetings have been a vital method for building and maintaining rapport, and now they have to use video calls to accomplish the same. We serve companies in all different industries—from SMBs to enterprise—when many of our competitors have maintained their focus on B2C ticketing,” mentions Harrington.

B2B 45

B2B B2C Enterprise CRM 45

JivoChat

JUNE 26, 2022

Copywriting for B2B vs B2C. B2C sales copywriting. Writing for video. Competitive copywriting. Know your audience. Voice and tone. The art of persuasion. Power words. Copywriting styles. Copywriting formulas. Storytelling. Creating great headlines. Copywriting for landing pages and CTAs. Copywriting for email. Create a persona.

B2C 75

B2C B2B Sales Best practices 75

CSM Magazine

JULY 22, 2021

Richardson’s definition, while revolutionary for its day, has become commonplace in today’s customer-centric world and has made the move from residing purely on the side of B2C to encompassing the B2B sphere too. The most vibrant ones offer members a chance to act on their passions with each other.”.

Advertising 98

Advertising SaaS B2C Engineering 98

Quiq

MAY 21, 2020

With RCS, it’s possible to: Attach large files and interactive media such as images, videos, digital promotions, and sign-ups. Deploy Rich Messaging in Your B2C Engagement With Quiq. Shop and place orders . Schedule appointments. Complete secure transactions . Include option menus, response suggestions, or next steps.

B2C 52

B2C Chatbots Personalization Accountability 52

JivoChat

FEBRUARY 17, 2022

The selling plan can’t be the same as one that is made for the B2C market (business to consumers). . If on the B2C market often apps sell themselves, the same isn’t so common on how to sell SaaS B2B, a human touch is frequently needed to finalize the purchase. Give a Human Touch.

B2B 52

B2B SaaS B2C Sales 52

TechSee

SEPTEMBER 3, 2019

After all, the costs of operating a physical contact center are immense, and the challenges of training , motivating and retaining staff remain major pain points for all B2C organizations. When robust communication channels – ideally video-based – exist, distance is no object.

Contact Center 84

Contact Center B2C Self service Contact center software 84

aircall

JUNE 2, 2021

Text messaging, video conferencing or video calls, and online messaging are some of the most common examples that we use every day. Communication channels can be verbal (phone call, video call), nonverbal (like video, which incorporates body language and facial expressions), and written (SMS messaging, email). Video Call.

Personalization 62

Personalization Customer Service B2B Self service 62

Fonolo

MAY 10, 2018

When you arrive at his company homepage, WCL Management, which works with B2C, B2B and public sectors, do yourself a favour and head on over to the Latest Thinking section. With her seasoned and insightful posts and podcasts, you’ll definitely want more of Morgan this year. Toni Newman. Toni Newman is all about innovation.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

JustCall

NOVEMBER 23, 2022

Blogs, videos, and other marketing content help them attract leads. Usually, B2B quotes are more complicated than B2C quotes. People might spend time on your website or leave a comment on a product video. It is because lead generation is usually the responsibility of the marketing employees in most organizations. Key Takeaway.

Sales 52

Sales Inbound sales B2B Outbound sales 52

TeamSupport

AUGUST 3, 2018

Don’t just make flashy videos because you saw some on a B2C self-service site, instead create in-depth guides that require little to no assistance so your customers can successfully leverage them at all hours of the day. Make your B2B self-service portal an asset by focusing on content your customers want instead of what “looks cool”.

B2B 56

B2B Self service B2C Morale 56

Hero Digital

AUGUST 5, 2019

With an unconventional approach, your B2B marketing can be as attention-grabbing as B2C brands often are. AN UNCONVENTIONAL APPROACH TO EDUCATING B2B MARKETERS ABOUT PERSONALIZED VIDEO (USING PERSONALIZED VIDEO, OF COURSE). Each viewer would see their own name throughout the video.). 1) You’re Not Invited.

B2B 42

B2B Marketing Best practices Wireless 42