Kapta Customer Success

OCTOBER 2, 2017

The principles can be applied any company that works with large organizational customers, but cannot be applied in B2C industries. Customer success is limited strictly to subscription-based service companies, but can be applied in B2B or B2C industries. The differences in revenue generation are not as distinct as some other areas.

Accountability 40

Accountability Management B2C Upselling 40

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. We’ve managed to do so successfully but it always presents a real challenge.

B2C 0

B2C SaaS Accountability B2B 0

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Quiq

JULY 12, 2022

Upselling and cross-selling are important customer service functions, but your team should also be available at key points in the purchase process. Asynchronous messaging doesn’t require both people to be present at the same time to have a conversation. But that’s where many businesses’ customer service plans stop.

Customer Service 52

Customer Service Chatbots B2C Sales 52

Quiq

JULY 13, 2022

Upselling and cross-selling are important customer service functions, but your team should also be available at key points in the purchase process. Asynchronous messaging doesn’t require both people to be present at the same time to have a conversation. But that’s where many businesses’ customer service plans stop.

Customer Service 52

Customer Service Chatbots B2C Sales 52

Quality Contact Solutions

JULY 31, 2020

Telemarketing services help grow your business by presenting high quality, unified customer experiences. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

JustCall

NOVEMBER 24, 2022

A B2C or B2B s ales process is never boring. Create a clearly defined plan that gives structure to your presentation, like a good pitch, to increase conversion rates, convert more leads into deals, and ensure that all of your sales reps deliver positive and consistent customer experiences. Step 8 – Ask for feedback.

Sales 52

Sales B2B Surveys CRM 52

Amity

SEPTEMBER 25, 2017

When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers. Over the past couple of years, we identified the need to become more B2B focused, while still doing B2C. We’ve managed to do so successfully but it always presents a real challenge.

B2C 60

B2C SaaS Accountability B2B 60

Totango

JULY 18, 2018

What if they had the insights to be able to proactively identify risks presented by the company’s products or services before they affected the bottom line? Digital-first B2C companies such as Amazon, Uber, and Lyft have set the bar high for an intuitive and responsive customer experience. Increased Customer Expectations.

Customer Support 56

Customer Support B2C Customer retention Upselling 56

OctopusTech

MAY 29, 2018

Now B2B (Business to Business) and B2C (Business to Consumers) are some such techniques used in the corporate language that refers to the two business marketing models that are as different from one another as they can get (apart from sales which are the end results in both these and almost every other marketing model). That’s telemarketing.

Telemarketing 59

Telemarketing B2C B2B Upselling 59

Pointillist

MARCH 22, 2018

JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. In this post, I take a detailed look at: What is upsell and cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Have the opportunity to upsell to existing customers, connecting their goals and challenges with their Futr solution. Develop and execute strategies that result in an increased LTV across all customer segments.

Enterprise 10

Enterprise B2C Education Coaching 10

Totango

JUNE 24, 2022

The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. Customer success in SaaS differs from CS in other industries.

Best practices 102

Best practices SaaS Journey mapping B2C 102

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Success is linked to renewals, upselling opportunities, account expansion, and advocacy. You need to present your solution while users actually complete tasks. Nevertheless, the consideration pool for specific solutions is usually quite limited. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75

SmartKarrot

JULY 7, 2023

This is basically analyzing the opportunities of cross-selling and upselling to boost revenue growth. It can be utilized with ease by B2B and B2C businesses as well. These untapped opportunities within customer accounts allow businesses to upsell or cross-sell existing products and services.

Accountability 10

Accountability Upselling B2B B2C 10

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. The B2C sales sector deals with selling products directly to the public. Inside Sales.

Sales 52

Sales B2C call center software B2B 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Presently, she is serving as the Vice President of Customer Success at ClientSuccess. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

JivoChat

APRIL 15, 2021

An estimated 67% of B2C businesses have installed live chat solutions on their website to streamline the customer service experience and capture critical data they can use to enhance their business strategy from all angles. Live chat provides businesses with more upsell and cross-sell opportunities. Source: JivoChat.

Best practices 52

Best practices Upselling CRM Sales 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Call out these implications in your VoC reports and presentations. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

Totango

FEBRUARY 15, 2019

Please note that this record format applies for both B2B and B2C. Products that are only designed for B2C use cases will fall short when it comes to mapping usage data into the customer success use cases which will be described below. Close to 100%, it reflects full adoption and upsell opportunity. Activity ID. Usage Counters.

SaaS 70

SaaS B2C B2B Metrics 70

Integrity Solutions

MAY 23, 2023

Despite the barriers presented by new digital culture, 82% of prospects say they still accept meetings with salespeople who reach out to them. Whether you’re selling B2B or B2C, focused prospecting is about creating the connections necessary to drive your sales.

Sales 92

Sales Coaching Brand ambassadors B2B 92

JivoChat

JUNE 15, 2021

B2B and B2C users can use apps to improve their Shopify store experience, integrate Shopify with other tools they’re using, and streamline the online shopping experience. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells. Candy Rack.

Upselling 52

Upselling Analytics Sales Marketing 52

SmartKarrot

OCTOBER 26, 2022

Here is an explanation of the six account management best practices for B2B companies: Create consistent customer segments for upselling and cross-selling. Selling more to a customer who is already purchasing utilizing smart cross-selling and upselling strategies is perhaps the simplest approach to growing B2B consumer product sales.

Best practices 11

Best practices B2B Accountability Management 11

REVE Chat Blog

NOVEMBER 21, 2019

Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase. It will open the door for upselling. This place is where your buying personas are present.

Best practices 77

Best practices B2B Sales Chatbots 77