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Don’t Cut What Is Obvious to the Customer??

ShepHyken

Our colleague at Shepard Presentations refers to it as customer service on a diet. . Unfortunately, customers in both the B2C and B2B worlds are not having the experiences they’ve come to expect from some of the companies they enjoy doing business with.

B2C 312
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Forget Everything You Think You Know. This is How to Create Loyal Customers

Beyond Philosophy

People ask me a lot if there is a difference between experiences and creating customer loyalty when you are a business-to-business (B2B) organization as opposed to a business-to-customer (B2C) one. Is it possible to treat B2B and B2C similarly? The short answer is there isn’t. Here’s what Gad’s pickle is: Hello.

Banking 195
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Why You Must Address Customer Irrationality Before It’s Too Late

Beyond Philosophy

They are irrational in business-to-consumer (B2C) transactions and they are irrational in business-to-business (B2B) interactions also. We had people in to train us all on how to make this decision using this matrix, which was what to look for in a CRM system and how to “score” the presentation for the data we collected on it.

B2B 332
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PRINCIPLE THREE: Be Magnificently Boring!

Bill Quiseng

This June, I present each one of the Three Principles to Build Customer Loyalty. Customers don’t seek B2B or B2C businesses. In this third week, here is Principle Three: Be Magnificently Boring! You have been happy that your customers leave satisfied. You have sold them a product or service that meets their wants or needs. One to One.

B2C 134
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The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Beyond Philosophy

Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. In this post, we are addressing the perceived value influence of emotions and memory on b2b and b2c customers. 10 Tips to Crush Your Next CX Presentation Like a Rock Star.

B2C 207
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Virgin Shows Links Between Employee Experience and Customer Experience

Beyond Philosophy

Secondly, it shows that Virgin understands that an employee’s personal emotional state carries over into the emotional state they present to and create for Customers. Reserve your spot at this informative webinar presented Thursday, June 17th, 2015. Valuing Employees is the Foundation for Employee Ambassadorship.

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Principle One: Be the Customer

Bill Quiseng

I’ve done this presentation for thousands of people and no one has ever said that the restrooms were dirty. Customers don’t seek B2B or B2C businesses. Probably something like this: Now I say to you, “Disney”, and I say the same three things. What do the grounds look like? What do the restrooms look like?

B2C 88