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QCS + AnswerNet = Expanded Outsourced Services, Capabilities, & Expertise

Quality Contact Solutions

Flying under the wing of the AnswerNet mothership allows us to expand our outsourced services and go above and beyond our former abilities. B2C Messages? Want to learn more about our expanded outsourced services, capabilities, & expertise? Customer Service and Support Virtual Receptionist? 24/7 Help Desk?

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The State of B2C Complex Customer Care

BlueOcean

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? It’s a tight, competitive labor market out there. Are you ready for it?

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Leading Outsource Telemarketing Company Hires Implementation and Quality Assurance Manager

Quality Contact Solutions

Aurora, NE (March 25th, 2021) Quality Contact Solutions, Inc (QCS) , a leading outsource telemarketing company in the U.S., Langenberg is responsible for project management of all new outsource telemarketing and call center program implementations, including planning, organization, staff forecasting, technology design and client coordination.

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Successful Customer Service is Personal

CCNG

Originally published in 1993, this book revolutionized marketing when it was first published. Considered a radical rethinking of marketing basics, this bestselling book has become today's bible for marketers. Granted this book was written with a marketing bent and some of the discussions are outdated.

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QCS Launches Telemarketing Services Solution for the SMB Market

Quality Contact Solutions

From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. Prior to joining the QCS team, Marie Korn worked closely with Steve to build a successful outsourced telemarketing services organization.

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5 Effective Small Business Marketing Strategies You Need for 2022

Quality Contact Solutions

Therefore, it is essential to refine your small business marketing strategies and find what’s most effective to help limit the potential adverse business impact. So, with 2022 just weeks away, consider these small business marketing strategies to help position you for success in 2022. 5 Small Business Marketing Strategies.

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5 Pro Tips for Outsourcing Customer Support

Nicereply

Outsourcing customer support is an effective way to manage your customer service system, but it can be a double-edged sword. In fact, a poor customer service experience is one of the top reasons consumers (B2B and B2C) switch brands, providers, or partners. Outsourced agencies and providers tend to have specific expertise.