Tethr

MARCH 29, 2021

In the last episode , we discussed the research that went into our HBR article, 4 Behaviors that Boost Inbound Sales , and talked a little bit about that research and how it came about. In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively. .

B2C 79

B2C Sales B2B Inbound sales 79

Tethr

MARCH 29, 2021

In the last episode , we discussed the research that went into our HBR article, 4 Behaviors that Boost Inbound Sales , and talked a little bit about that research and how it came about. In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively.

B2C 62

B2C Sales B2B Inbound sales 62

Tethr

MARCH 29, 2021

In the last episode , we discussed the research that went into our HBR article, 4 Behaviors that Boost Inbound Sales , and talked a little bit about that research and how it came about. In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively.

B2C 62

B2C Sales B2B Inbound sales 62

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. Here’s how. must practice.

Customer Service 200

Customer Service B2C Customer retention B2B 200

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. Experience Investigators) Customer interviews can highlight issues in emotional ways. Absolutely!

Customer Service 334

Customer Service Customer centricity Government Upselling 334

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Service 156

Customer Service B2C Customer retention Government 156

ShepHyken

JULY 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. Is Customer Service The Same As Customer Experience? My Comment: What’s the difference between customer service and customer experience? Here are my top five picks from last week.

Journey mapping 302

Journey mapping Customer Service B2C Big data 302

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. Cramer sat down with Apple’s SVP of services Eddy Cue earlier Tuesday at the inaugural CNCB CEO Summit in Santa Barbara. Driving accelerated, sustainable growth while delighting customers is a complex puzzle.

Customer Service 162

Customer Service Customer centricity B2C Government 162

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Yes, it’s focused on retail, but with supply-chain issues hitting virtually every industry (B2C and B2B), the ideas shared in this article are applicable to most businesses. Here are my top five picks from last week.

Customer Service 211

Customer Service Chatbots B2C B2B 211

Cincom

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales.

Sales 99

Sales Technology B2C Customer Experience 99

ShepHyken

NOVEMBER 30, 2020

Each week I read a number of customer service and customer experience articles from various resources. 4 Tips for Getting Executive Buy-in on Your Customer Experience Strategy by Phil Britt. CMSWire) With so much on the line for your customers, getting your leadership to buy in to CX strategies should be top of mind.

Customer Service 211

Customer Service Construction B2C B2B 211

Vonage

OCTOBER 12, 2015

To be truly effective, customer service must permeate the culture of a company. As such, this article, although it focuses on sales tactics, actually falls under the heading of customer service. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting.

Sales 102

Sales Customer Service Upselling B2C 102

ShepHyken

FEBRUARY 10, 2021

Depending on what we sell, whether B2B or B2C, the buying cycle may take more than one visit. So, when does the customer start making the decision to buy? Everything that happens leading up to the sale is part of the customer experience. And, that includes customer service. They may call us or visit us.

B2C 316

B2C Entertainment B2B Sales 316

ShepHyken

FEBRUARY 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Lessons From a Customer Service Failure by Jill Schiefelbein. Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”.

Customer Service 220

Customer Service B2B B2C Consulting 220

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. If you’re not monitoring what customers are saying about you and your company on social media, what are you waiting for?! – Shep Hyken. Communication is key to great service.

Customer Service 221

Customer Service B2B B2C Accountability 221

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. The topic of increasing sales is so prevalent that thousands of books and articles are published. Increase Sales with Cross-Selling. Sales and Service.

Sales 98

Sales Upselling B2C Best practices 98

ShepHyken

SEPTEMBER 15, 2020

This helps them work more efficiently to support the customer, which results in a better customer experience. Consumers (in both B2B and B2C) expect to be able to turn to sales reps for information and answers. Omnichannel solutions can help eliminate friction for both customers and employees.

B2C 310

B2C B2B Self service Sales 310

ShepHyken

OCTOBER 4, 2022

The Link Between Soccer (Football) and Customer Service. Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4). What can customer service teams learn from soccer teams? Turn customers into fans.

Brand ambassadors 162

Brand ambassadors B2C Coaching B2B 162

JustCall

FEBRUARY 26, 2020

Want to get an essence of what a sales associate job description looks like? Primarily, a sales associate is responsible for selling products or services. A sales associate is the personality representing the company in front of the customers. Who is a Sales Associate? .

Sales 52

Sales B2C B2B voip 52

ShepHyken

SEPTEMBER 7, 2022

In our customer service workshops , we do an exercise in which we ask participants what their favorite companies are to do business with and why. When a customer places an order, he or she is immediately notified by email. Communication is not limited to B2C companies and brands. . On the contrary! But there’s more.

B2C 181

B2C B2B Personalization Sales 181

ShepHyken

APRIL 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St.

Customer Service 162

Customer Service Consulting Consulting B2C 162

Cincom

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales.

Sales 52

Sales Technology B2C Customer Experience 52

ShepHyken

JANUARY 16, 2017

Each week I read a number of customer service articles from various online resources. 5 Stages to Building Customer Loyalty by Melissa Gonzalez. IBM) As a digital marketer, it’s important to remember that a long-lasting customer relationship takes time and trust; and trust takes a lifetime to build and a second to break.

Customer Service 219

Customer Service Customer retention B2C Contact Center 219

JustCall

NOVEMBER 16, 2022

Are your sales and customer service teams constantly juggling between tabs? Is your CX team looking to drive contextual conversations for your customers? Better loyalty: Customer experience drives more than two-thirds of customer loyalty, outperforming brand and price combined. Enter: Zoho CRM integration.

CRM 52

CRM Sales Call Logging Analytics 52

Anexa BPO

MARCH 20, 2023

In today’s digital age, customer service continues to shape the emerging business model and define success – particularly for B2B organizations, (and for good reason). While successfully meeting the needs of individual customers (B2C) can be an art form unto itself, servicing B2B customers tends to raise the stakes.

Customer Service 52

Customer Service B2B B2C outsourcing 52

CSM Magazine

JUNE 16, 2023

Naturally, any such consumer loyalty can be fickle if things change, or new competitors enter the market, but one thing that often arises is the customer service provided. Indeed, it can, at least for some, alter the way a customer sees a company, but is it really a make-or-break issue more than anything else?

Customer Service 52

Customer Service B2C Customer retention Healthcare 52

Fonolo

FEBRUARY 5, 2020

Customer service isn’t just a buzzword. When done right, it works to attract, retain, and convert more customers. 90% of Americans view customer service as a signal to determine if they should do business with a company. Tip #1: Customer service is all about the experience. Robust Email Support.

Customer Service 99

Customer Service B2C B2B Abandon rate 99

Quality Contact Solutions

AUGUST 26, 2021

Inbound , also referred to as customer service, refers to calls originating with the customer. Other types of inbound telemarketing services include technical support, order taking, billing inquiries/issues, lead qualification, and more. Customer Service & Support Offerings. Appointment Setting.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

GetFeedback

DECEMBER 4, 2018

For us customer service folks it’s the time of the year that we call: the not-so-jolly holiday rush. For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. Plus, you should think of the holiday rush as a time to wow your customers.

Customer Service 103

Customer Service B2C B2B Self service 103

Quality Contact Solutions

AUGUST 3, 2022

Customer Service and Support Virtual Receptionist? B2C Messages? Want to learn more about our expanded outsourced services, capabilities, & expertise? How to Grow Your Business With a B2B Lead Generation Service. 24/7 Help Desk? Plus, so Much More! Get in touch with our team! Megan Hottman ?

outsourcing 98

outsourcing Telemarketing B2C Healthcare 98

IdeasUnlimited

NOVEMBER 15, 2021

Regardless of product quality, customer satisfaction can make or break your ecommerce business. Here at IdeasUnlimited, we’ve learned the tremendous value of high-quality customer service in the ecommerce industry. Improving Customer Trust. Online customers expect fast and responsive service for their queries.

Customer Service 75

Customer Service B2C Call Center Scripts 75

IdeasUnlimited

NOVEMBER 15, 2021

Regardless of product quality, customer satisfaction can make or break your ecommerce business. Here at IdeasUnlimited, we’ve learned the tremendous value of high-quality customer service in the ecommerce industry. Improving Customer Trust. Online customers expect fast and responsive service for their queries.

Customer Service 75

Customer Service B2C Call Center Scripts 75

Totango

FEBRUARY 11, 2022

This encompasses interactions with your brand during all stages of their customer journey , including before purchase, during the buying process, and after making a purchase. B2B customer experience differs from B2C customer experience in several important ways. Why Take B2B Customer Experience Seriously?

B2B 107

B2B Customer Experience B2C SaaS 107

Kayako

SEPTEMBER 20, 2018

In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. Provide Tailored Services .

Best practices 81

Best practices B2B Sales Customer Experience 81

ShepHyken

JULY 13, 2018

This week we feature an article by Christa Heibel about how investing in a personalized customer experience can create life-long customers in the B2B space. – Shep Hyken. If you’ve been habituated to think that the customer experience (CX) is strictly for B2C (business serving customers) verticals, you’re not alone.

B2C 38

B2C Customer Experience B2B Journey mapping 38

Anexa BPO

APRIL 26, 2023

While customer loyalty remains a hard and fast goal for B2C organizations, challenges like increased costs of marketing, shifting consumer behavior and a myriad of other sales-related issues cause businesses to struggle. Let’s take a look at one of the most successful.

B2C 52

B2C outsourcing Customer centricity Best practices 52

The Northridge Group

JUNE 2, 2023

Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers. The stakes are usually higher with B2B customers. Business customers are often looking for a different type of CX than consumer customers.

B2B 67

B2B B2C Contact Center contact center associations 67