CCNG
FEBRUARY 15, 2023
USE CAUTION WHEN OUTSOURCING YOUR CORE COMPETENCY. If the core of your business is exceptional customer service, then outsourcing to a third party can be financially beneficial but detrimental to your customer relationships. IT DOESN’T MATTER…B2C OR B2B. The constant debate about the differences in B2C or B2B are fruitless.
Quality Contact Solutions
AUGUST 26, 2021
The good news is that most outsourcing partners will help find the best solution to accomplish your objectives. Inbound telemarketing services support both b usiness-to-business (B2B) and business-to-consumer (B2C) needs. Check out the many benefits to outsourcing your inbound call center. I believe knowledge is power.
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CSM Magazine
JUNE 4, 2020
Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla. 8 Top challenges for contact centre outsourcing. Matthew Sims is Director at 4T4 Consult. 4t4consult.co.uk.
Peter Lavers
SEPTEMBER 6, 2018
As a business consultant and trusted adviser he has had the privilege of working with businesses around the world, engaging stakeholders to implement actionable improvements that make a difference to customer experience and value/efficiency. and is an IBM Futurist and SAS Collaborator. He doesn’t just write and blog, though!
Quality Contact Solutions
DECEMBER 31, 1969
Did you know that telemarketing companies conducting B2B and B2C outbound telemarketing sales calls (and sellers that employ them) must register? Did you know that inbound call centers (and sellers that employ them) that do any type of sale are now required to register in Indiana as a telemarketer? Inbound calls are now covered by the law.
Quality Contact Solutions
AUGUST 9, 2022
If you want to work with a telemarketing partner that is STIR/SHAKEN-compliant and has experience managing hundreds of B2B and B2C customer contact campaigns, reach out to us at 866-963-2889 or by completing the contact form below. This means an increased call delivery rate and an increased call answer rate for our clients. Contact Us.
Taylor Reach Group
NOVEMBER 21, 2019
A large Business Process Outsourcer (BPO) recently engaged TRG to help address these challenges in new and creative ways. In another recent engagement, for an in-house Business to Consumer (B2C) operation, TRG uncovered different issues that also surprised senior management.
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