Peter Lavers
SEPTEMBER 6, 2018
The common denominator in Peter’s diverse projects is always ‘customer’, which has enabled him to add value in numerous sectors, including banking, insurance, engineering, automotive, retailing, industrials, outsourced IT, technology, telcos, wholesale food, manufacturing, franchising, luxury, public, education and utilities.
Peter Lavers
DECEMBER 21, 2017
These blogs have generated the most engagement from my twitter and LinkedIn communities: It’s hard to believe that the Credit Crunch hit 10 years ago, and this blog considers 4 “seismic changes” that have resulted in the field of Customer Management, with versions specific to B2B and B2C.
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Peter Lavers
JUNE 29, 2017
the CRM system, digital channels, marketing, culture, sales-through-service, ease of doing business, etc.) the CRM system, digital channels, marketing, culture, sales-through-service, ease of doing business, etc.) Take a look here at two models we created for the Auto and Banking industries. .
CSM Magazine
MAY 30, 2016
If the pressure of keeping up with the demands of your industry has started to take its toll but you are frustrated by the amount of time and money such a commitment can eat away, here’s your starter kit that includes one CRM solution, one collaborative team and a few bits of sound advice. Your CXM Starter Kit. But is it expensive?
Talkdesk
FEBRUARY 25, 2020
In a B2C scenario, with relatively short talk times, agents can go from an average of four contacts an hour manually dialing to 16 or more using a predictive dialer. Contact/list management software (often in conjunction with CRM/database integration) that determines which numbers to call and when. Predictive dialer history.
Peter Lavers
JULY 7, 2015
A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). Metro Bank “stupid bank rules”). Do we ask customers if they think we’re agile? Execution Layer.
JustCall
DECEMBER 12, 2022
For instance, customers in banks may not know which department to reach out to for their specific needs at hand. Simply put, the AI-powered telemedicine solution may cost more (ranging from 20 thousand USD to 56 thousand USD) than the AI software used for B2C communications (average cost of around 25 thousand USD). Conclusion.
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