Analytics B2C Banking CRM 
Peter Lavers
SEPTEMBER 6, 2018
Peter has received numerous “top influencer” accolades in related subjects (analytics, digital, AI, etc.), The insights he has derived from these engagements give him a unique perspective on what does and doesn’t work in the fields of B2B and B2C customer management. and is an IBM Futurist and SAS Collaborator.
Peter Lavers
DECEMBER 21, 2017
These blogs have generated the most engagement from my twitter and LinkedIn communities: It’s hard to believe that the Credit Crunch hit 10 years ago, and this blog considers 4 “seismic changes” that have resulted in the field of Customer Management, with versions specific to B2B and B2C.
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CSM Magazine
MAY 30, 2016
If the pressure of keeping up with the demands of your industry has started to take its toll but you are frustrated by the amount of time and money such a commitment can eat away, here’s your starter kit that includes one CRM solution, one collaborative team and a few bits of sound advice. Your CXM Starter Kit. But is it expensive?
Peter Lavers
JULY 7, 2015
A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). Not getting ‘too clever’ with analytics (c.f. Metro Bank “stupid bank rules”). Jeff Bezos).
ProProfs Blog
JANUARY 30, 2020
Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. According to this customer engagement statistic, correct engagement strategies in the retail banking sector can also result in an increase in annual revenue. Source: Gallup ) Tweet this.
Taylor Reach Group
MARCH 26, 2018
SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. You'll have the opportunity to hear from the brightest and most influential people in the CRM industry. CEM 7th Annual Customer Experience Management Banking Summit April 10 – 12, Vienna.
RichCall
SEPTEMBER 13, 2017
The promise of Omni-channel today is similar to that of Customer Relationship Management (CRM) platforms a quarter of a century ago; by centralizing knowledge and customer information, it enables agents in our Contact Center to deliver more satisfying customer experiences, resolve issues more quickly and efficiently and generate more revenue.
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