B2C Banking Chief Customer Officer CRM 
Peter Lavers
JULY 7, 2015
A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). Metro Bank “stupid bank rules”). Do we ask customers if they think we’re agile?
Lumoa
APRIL 24, 2018
Peter Lavers Customer Experience and CRM Expert. What’s critical is the discipline to focus more on engaging customers than to chase a specific score." Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger. Andrew McFarland Senior Vice President, Chief Customer Officer at Black Box.
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