JustCall

APRIL 26, 2022

As such, contact centers must offer their conventional sales playbooks a technology boost – in the form of B2B sales intelligence – to effectively push a deal over the finish line. Besides, complex B2B sales processes go beyond just numbers and names. Following are the benefits of AI sales tools for B2B companies: 1.

B2B 52

B2B Sales Upselling CRM 52

CustomerSuccessBox

MARCH 25, 2021

In B2B SaaS you spent anywhere between 1 – 3X times the Annual contract value (ACV) as your Cost of Acquiring the Customer (CAC). In fact, as per industry statistics, boosting customer B2B retention by 5% increases profits by up to 95%. Upsell, Expand, and Grow. Get talking to a Retention technology expert right away.

Customer retention 52

Customer retention SaaS B2B Upselling 52

CustomerSuccessBox

APRIL 19, 2021

It’s unlike most SaaS B2B businesses not addressing customer retention. In our last blog, we discussed the 7 data points that you need to monitor to reduce customer churn, here we will talk about the 3 kinds of early warning systems to drive b2b saas customer retention. This is the current state of customer success technology.

Customer retention 52

Customer retention SaaS B2B Upselling 52

TeamSupport

AUGUST 17, 2020

There are two types of viewpoints when it comes to B2B (business-to-business) customer support. The first approaches B2B customer support as a cost center, or a necessary expense for running a business. The second thinks B2B customer support is a profit center. Ticket management (email and form).

B2B 59

B2B Self service Upselling Customer Support 59

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 91

B2B CRM Enterprise Upselling 91

Global Response

OCTOBER 27, 2022

A Luxury Brand Specialist utilizes these to connect with high-value customers to deliver white-glove customer service, maximize upsell opportunities and maintain an elite brand image. In similar ways, automotive companies , universities, B2B, beauty brands and more utilize these services to improve their inbound customer service.

Call Center 62

Call Center Inbound sales Automotive Upselling 62

Totango

SEPTEMBER 1, 2022

Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. Then we’ll look at how digital technology has made the traditional QBR outdated and how AI is helping software providers increase the efficiency of SaaS QBRs. What Is a QBR in SaaS?

SaaS 97

SaaS Journey mapping Upselling Best practices 97

TeamSupport

MAY 11, 2021

At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. 30% of technology companies have come to market with, or moved exclusively to, a subscription licensing model. H istorically, B2B customer support departments have not been thought of as revenue generating.

B2B 98

B2B Upselling Metrics Education 98

TeamSupport

MAY 1, 2020

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to keep in touch internally and with customers. So, how can businesses make the most of video technology to improve their customer support and operations?

Customer Support 71

Customer Support Technology Upselling Sales 71

TeamSupport

FEBRUARY 23, 2021

H istorically, B2B customer support departments have not been thought of as revenue generating. But for many technology companies, 70% or more of revenue comes from existing customers. With increasing revenue as its primary focus, TeamSuccess boldly repositions the role of B2B customer success software in the industry.

B2B 78

B2B Upselling Customer Support Sales 78

Totango

MAY 10, 2022

Trials of upsell products. In the context of B2B SaaS products geared toward enterprise users, the customer engagement strategy seeks to promote adoption by product users, executives, and stakeholders. One of the most essential technology tools you can use to boost engagement is a customer success platform.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

Quality Contact Solutions

MARCH 25, 2021

Langenberg is responsible for project management of all new outsource telemarketing and call center program implementations, including planning, organization, staff forecasting, technology design and client coordination.

Telemarketing 98

Telemarketing outsourcing Management B2C 98

CustomerSuccessBox

JUNE 18, 2021

Is my SaaS ready for customer success technology? The webinar focuses on how to design the customer success strategy that is right for your SaaS company and how to operationalize, scale and automate that strategy through technology. Designing a Customer Onboarding Framework for B2B SaaS. Customer segmentation.

SaaS 52

SaaS B2B Customer retention Upselling 52

TeamSupport

JUNE 15, 2020

Please tell us about your role and the team/technology at TeamSupport. In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one.

B2B 64

B2B Self service B2C Customer Support 64

ChurnZero

SEPTEMBER 8, 2021

The 7 th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off. Technology & Services World Fall 2021 – October 18 -20 Las Vegas, NV. TSW features the world’s leading tech companies discussing how to respond to today’s technology and services challenges.

Personalization 95

Personalization SaaS Upselling B2B 95

Totango

JUNE 4, 2021

We’ll also show you how technology can help you automate your engagement strategy. By combining technology with best practices, you can maximize interaction with your clients and build brand loyalty. Rewards will differ from B2B to B2C customers. Incorporate Personalization into Automated Messaging. Reward Customer Loyalty.

B2C 62

B2C Upselling Journey mapping B2B 62

CustomerSuccessBox

JUNE 2, 2021

Upsell alerts and Risk alerts. Upsell Alerts. So when you see a customer giving you triggers on upselling which is usually characterized when they’re reaching the limit of a particular feature, there could be a possible opportunity to upsell whether it’s new users, a new limit on APIs.

Management 52

Management Upselling APIs B2B 52

TeamSupport

JANUARY 10, 2020

1) Innovative technology will empower service teams (not replace them). It seems like more companies think that their B2B (business-to-business) customers want a streamlined and automated customer service experience. The new year is here and with it comes our annual list of key customer service trends!

Customer Service 80

Customer Service B2B Upselling Self service 80

CustomerSuccessBox

JUNE 20, 2022

Detect and Act on Upsell & Cross-sell Opportunities. A Customer Success software monitors product usage and engagement level to identify the upsell signals. Thereby you will be able to create alerts and tasks to act upon so that you never miss on any upsell and cross-sell opportunities. Improve user onboarding.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

ChurnZero

MARCH 24, 2023

With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. The first is when your product is so complex that the relationship and the consultative motion have to be all about the program and the technology. We’re in the world of B2B relationships.

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. The first is when your product is so complex that the relationship and the consultative motion have to be all about the program and the technology. We’re in the world of B2B relationships.

Upselling 97

Upselling Metrics SaaS Sales 97

Quality Contact Solutions

DECEMBER 31, 0001

Additionally, an inbound call center can also offer upselling or cross-selling efforts, lead generation, appointment setting, and data clean up services, to name a few. The need for additional capabilities that you’re unable to support; 24/7 staffing, multilingual, technology, etc. Business to Business (B2B).

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

Quality Contact Solutions

DECEMBER 31, 1969

Additionally, an inbound call center can also offer upselling or cross-selling efforts, lead generation, appointment setting, and data clean up services, to name a few. The need for additional capabilities that you’re unable to support; 24/7 staffing, multilingual, technology, etc. Business to Business (B2B). Contact Us.

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

JustCall

NOVEMBER 24, 2022

The process can take time and energy, especially in a B2B space. The data is mined and analyzed for insights by an array of technological tools such as sales intelligence software integrated with CRM and predictive AI. With B2B enterprises, it is necessary to know the details of the company you will be selling to.

Sales 52

Sales Marketing B2B CRM 52

CustomerSuccessBox

NOVEMBER 23, 2021

CustomerSuccessBox is an AI-powered customer success software to Onboard, Retain, Upsell & drive MRR Growth for B2B SaaS. With CustomerSuccessBox, you don’t need to risk your product adoption on technology that will take ages to deploy and adopt. CustomerSuccessBox is rated as the Top Customer Success Software by G2.

SaaS 52

SaaS Upselling B2B Accountability 52

JustCall

APRIL 26, 2022

Traditionally, B2B sales teams worked in a linear manner. With no technology at disposal, the representative had to manually compile the list, which took endless hours and effort. AI for sales enables B2B salespeople to operate with detailed assessments based on the most up-to-the-minute information. AI Visualization.

Sales 52

Sales B2B Upselling Chatbots 52

Quality Contact Solutions

JULY 19, 2021

STIR/SHAKEN technology enables telecom carriers to identify potential robocallers and fraudulently spoofed calls. The Caller ID authentication technology also allows consumers and law enforcement to more readily identify the source of illegal robocalls.

Telemarketing 52

Telemarketing B2C outsourcing Enterprise 52

Totango

JUNE 17, 2021

Here we’ll discuss what it means, different ways you can do it, and how to leverage technology to apply it effectively. And we’ll reveal pro tips for leveraging customer segmentation using today’s technology. How to Optimize Customer Segmentation with Totango Technology. What Is Customer Segmentation vs. Audience Segmentation?

B2B 71

B2B Accountability Journey mapping Sales 71

Totango

APRIL 2, 2021

Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. With Totango, I can usually see everything I need right from their profile.” – Nick B, Implementation Specialist at ACS Technologies, Verified Customer Review on TrustRadius.

industry standards 62

industry standards Upselling B2B Enterprise 62

OctopusTech

JUNE 29, 2023

This service is generally useful for different industries like B2B sales, financial, and healthcare services. It also plays an important role in upselling and cross-selling different opportunities by finding out the needs of users and then recommending the most appropriate products and services.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

CustomerSuccessBox

JUNE 28, 2021

Read this blog to understand the Paradigm shift in Customer Success technology with AI. Whether you are a B2B SaaS or a B2C SaaS, the business’s growth and survival will be dependent on customer retention. MRR growth and upsell. Read: Ari Hoffman’s Customer Success Strategy for an economic downturn. Customer Retention.

SaaS 52

SaaS B2C Customer retention Upselling 52

JustCall

NOVEMBER 25, 2022

This is true across sectors, especially in the B2B and eCommerce space. In such cases, sales intelligence can pick up cues that can lead to more sales and upselling. The tool you should choose depends on the type of business, level of technology, and sales goals. ZoomInfo Sales OS is a handy platform for B2B companies.

Sales 52

Sales B2B CRM Finance 52

Influitive

OCTOBER 30, 2015

With the martech universe expanding rapidly , many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. Use technology to connect directly with your customers and listen to their needs.

Marketing 79

Marketing B2B B2C Upselling 79

TeamSupport

APRIL 26, 2019

The constantly evolving landscape means that business-to-business (B2B) customers have all the power. Many are turning to emerging technologies and processes, like the ones below, to develop customer-centric strategies. How to optimize the B2B customer experience for a competitive advantage. Don’t wait to automate.

Customer Service 55

Customer Service B2B B2C Upselling 55

CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Unfortunately, technology suppliers are now adopting the approach of deploying people at a problem. However, technology adoption should save time and make the org more efficient. Increased dependency on CS Ops.

Upselling 52

Upselling Calibration Engineering Big data 52

ChurnZero

SEPTEMBER 8, 2021

The 7 th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off. Technology & Services World Fall 2021 – October 18 -20 Las Vegas, NV. TSW features the world’s leading tech companies discussing how to respond to today’s technology and services challenges.

Personalization 52

Personalization SaaS Upselling B2B 52