Totango

JUNE 17, 2021

Here we’ll discuss what it means, different ways you can do it, and how to leverage technology to apply it effectively. And we’ll reveal pro tips for leveraging customer segmentation using today’s technology. How to Optimize Customer Segmentation with Totango Technology. What Is Customer Segmentation vs. Audience Segmentation?

B2B 71

B2B Accountability Journey mapping Sales 71

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. How do you know where your consumers are right now in their journey? You do if you have a client journey map. It’s vital to have the map in place so you can figure out when and how to create a CS roadmap.

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

ChurnZero

OCTOBER 11, 2019

If you work in a B2B SaaS company, you know that across the board, Q4 is always the biggest sales quarter of the year. If you decide you want to hit 98% renewed revenue and a certain revenue amount in upsells, commit to doing the necessary activities to reach that number. Put Forward Upsell Opportunities.

Journey mapping 66

Journey mapping Upselling SaaS Accountability 66

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? This includes your vision, goals, customer data, metrics, timetable, journey map etc. — Finding the right technology to support your process and evolution will be key.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

Totango

JUNE 24, 2022

At the same time, the distinctive nature of SaaS offers unique advantages for customer success management, including the ability to engage customers digitally, the technological means to automate successful results, and opportunities to leverage customer feedback. Key performance indicators should be defined for each customer journey stage.

Best practices 105

Best practices SaaS Journey mapping B2C 105

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Upsell purchases. There are several ways you can use technology to make training more accessible. Website visits.

SaaS 109

SaaS Journey mapping B2B Feedback 109

SmartKarrot

OCTOBER 17, 2022

Identifying new and innovative opportunities and insights that can be leveraged to expand each organizational account can be extremely overwhelming, especially with rapid technological advancements and increasing market competition. This research often involves upselling opportunities , growth spectrums, and demand forecasts.

Accountability 10

Accountability Upselling Journey mapping Finance 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

AUGUST 2, 2023

Supportive Technologies for CS – In addition to the CS platform you must also invest in other supportive technologies like CRM tools, customer analytics, AI-based customer insights, and automation technologies. You can utilize your customer mapping system to create a system for feedback for your CS team.

Benchmark 10

Benchmark Customer retention SaaS Customer centricity 10

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. So let’s start!

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

SmartKarrot

OCTOBER 12, 2022

However, it also applies to B2B businesses. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Customer account journey for B2B organizations can help with this. . So, how does one evaluate the account journey and make the necessary improvements?

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. So let’s start!

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Totango

NOVEMBER 3, 2021

In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. NPS surveys can also be scheduled to go out at certain time-based points in the customer’s journey.

Best practices 99

Best practices Surveys Upselling Journey mapping 99

Totango

NOVEMBER 3, 2021

In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. NPS surveys can also be scheduled to go out at certain time-based points in the customer’s journey.

Best practices 98

Best practices Surveys Upselling Journey mapping 98

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment.

B2B 62

B2B Feedback B2C Enterprise 62

Totango

NOVEMBER 3, 2021

In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. NPS surveys can also be scheduled to go out at certain time-based points in the customer’s journey.

Best practices 96

Best practices Surveys Upselling Journey mapping 96

Pointillist

APRIL 17, 2019

In this post, I’ll review the pros and cons of six major categories: customer data platforms, business intelligence software, customer analytics tools, digital experience platforms, journey mapping tools, and customer journey analytics software. One of the core criteria for CDPs is that they’re a marketer-led technology.

Analytics 51

Analytics Journey mapping Multichannel Government 51

Nicereply

MARCH 8, 2023

In today’s world of saturated markets, discerning customers, and fast-paced technological advancements, it can be hard to keep up with the best business practices. Here are some ways you can get started: Customer journey mapping Know your customers, their needs, and their goals. Cross-sell or upsell to existing customers.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

REVE Chat Blog

NOVEMBER 21, 2019

However, B2B lead generation ideas include a couple of stages that if done right can deliver a huge ROI at the fastest possible time. It will open the door for upselling. Health Tap , the leading technology company delivering a suite of connected health apps, had implemented bot to answer health-related questions. .

Best practices 77

Best practices B2B Sales Chatbots 77

Amity

JUNE 8, 2016

Today, B2B and B2C companies know how often users log into their apps, which buttons they click, and what they’re doing once they’ve clicked them. Companies lack relationship intelligence. Allow me to explain what that means. So many tools, so much disorganized information.

CRM 67

CRM Journey mapping B2C Government 67