Working Solutions

DECEMBER 2, 2019

We live in a time of unprecedented opportunity when it comes to creating and executing cross-selling and upselling strategies. Thanks to the rapid advance of technology and the online data gathering it enables, businesses have the power to expand relationships with customers in ways that weren’t possible just a decade or two ago.

Upselling 58

Upselling Technology Sales 58

SmartKarrot

NOVEMBER 24, 2023

In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. In this discourse, we’ll unravel seven B2B upsell strategies that, in my experience, work wonders for boosting Net Revenue Retention (NRR) and fortifying customer relationships.

Upselling 10

Upselling B2B Education Analytics 10

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

Call Center 139

Call Center Technology outsourcing Self service 139

ShepHyken

AUGUST 22, 2023

I wanted to discuss upgrading your current technology … Obviously, my name is not “Not Provided.” He asked for “the person in charge of technology.” I could tell the mail-merge field didn’t work. He didn’t ask for me by name. So, this guy has my phone number and email address, but can’t get my name?

Personalization 156

Personalization Upselling Sales Customer Service 156

TechSee

MARCH 21, 2024

Fiber optic technology has emerged as a leading solution, offering unparalleled speed and reliability. Additionally, this inefficiency hampers providers’ ability to quickly recoup their investment in the expansive fiber infrastructure, delaying the realization of the full economic benefits of this advanced technology.

Self service 124

Self service APIs Upselling Contact Center 124

TeamSupport

MAY 1, 2020

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to keep in touch internally and with customers. So, how can businesses make the most of video technology to improve their customer support and operations?

Customer Support 71

Customer Support Technology Upselling Sales 71

CustomerSuccessBox

APRIL 28, 2021

How can Customer Success Technology come to help? It can detect any decline or boost in usage among 100 features used by your customer well in time to recommend upsell opportunities or for proactive intervention to prevent churn. In a new field where experienced CSM are hard to find. Anomaly detection. Future of Customer Success.

Technology 52

Technology Calibration SaaS Upselling 52

CSM Magazine

NOVEMBER 28, 2019

Nemesysco, a provider of voice analytics solutions for genuine emotion detection, has reported that CENTRIC, a provider of outsourced call center services in Japan, is using the company’s technologies to improve customer journey and sales performance in its three call centers across Japan.

Call Center 52

Call Center Technology outsourcing Analytics 52

Call Design

JANUARY 21, 2021

Now is the time to shake ourselves free of the challenges from 2020 and embrace new trends and technologies for the new year. Equip your agents and staff with the tools and technology they need to focus on what matters most: your customers. During these calls, AI can suggest specific products for your agents to upsell to customers.

Upselling 167

Upselling Coaching Consulting Consulting 167

Amity

FEBRUARY 17, 2017

Technology allows CSMs to do what they like, but also what they are good at. Without a Customer Success technology, you can guess why your customers are one way or another, but that can only give you an elusive, qualitative, and limited image of who they are, and why. You Can Upsell Without Sounding Like a Salesperson.

Technology 55

Technology Upselling Customer centricity Coaching 55

TechSee

MAY 24, 2021

Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. Turn a profit from upsells.

Upselling 124

Upselling Self service Wireless Contact Center 124

ChurnZero

MAY 10, 2019

Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Customer Success Should Own Renewals and Upsells.

Technology 74

Technology Upselling Enterprise Metrics 74

Comm100

OCTOBER 30, 2020

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Today, we’ll give you a shortcut to doing just that. Find out for yourself.

Chatbots 59

Chatbots Technology CRM industry standards 59

ShepHyken

DECEMBER 7, 2023

The technological infrastructure of call centers contributes to another growing concern: electronic waste. Despite advancements in digital technology, paper use in office settings, including call centers, remains high. Take the example of TTEC, a global customer experience technology solutions company.

Call Center 149

Call Center Transportation Upselling Education 149

Comm100

JANUARY 29, 2021

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Today, we’ll give you a shortcut to doing just that. Find out for yourself.

Chatbots 52

Chatbots Technology CRM industry standards 52

TechSee

MARCH 30, 2021

Through regular contact with customers, they are positioned to build the kind of valuable relationships that can more easily drive revenue through upsells, like extended warranties, service contracts, or replacement parts. And research shows that upselling increases revenue by 10-30% on average.

Customer Service 109

Customer Service Upselling Self service Contact Center 109

Totango

JUNE 28, 2021

Creating opportunities for premium upsells. As a SaaS strategy, the freemium approach is inherently tied to technology, and its effectiveness can be enhanced by using the right technology tools to promote conversions from freemium to premium users. Use the Right Technology to Optimize Your Freemium Strategy.

Upselling 89

Upselling SaaS Best practices Sales 89

Outsource Consultants

DECEMBER 21, 2023

Further, this connectivity is not only for maintaining customer relationships but also for efficiently managing a surge in sales during the holidays, focusing on upselling and cross-selling to enhance average order size. Think about the holiday shopping rush. Customers are everywhere – social media, emails, chats – and they want answers now.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

Global Response

OCTOBER 27, 2022

A Luxury Brand Specialist utilizes these to connect with high-value customers to deliver white-glove customer service, maximize upsell opportunities and maintain an elite brand image. How Inbound Call Centers Achieve These Benefits For Partners Technology Global Response’s integrations team learns your brand and goals.

Call Center 62

Call Center Inbound sales Automotive Upselling 62

Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

Upselling 91

Upselling CRM Revenue potential Feedback 91

Totango

SEPTEMBER 1, 2022

Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. Then we’ll look at how digital technology has made the traditional QBR outdated and how AI is helping software providers increase the efficiency of SaaS QBRs. What Is a QBR in SaaS? Reimagining the SaaS QBR .

SaaS 97

SaaS Journey mapping Upselling Best practices 97

TechSee

APRIL 26, 2021

Organizations embedding visual technologies within their digital strategy are embarking on a multi-phase journey. This maturity improves their level of service, enhances the customer and employee experience, optimizes costs, and generates revenues from upsells – all benefits that boost ROI over time. . Game-changing, right? .

Contact Center 109

Contact Center Self service Upselling Call Center 109

TechSee

JUNE 1, 2021

The technology can also search for similar images from the knowledge base, identify the resolution and retrieve it quickly for the freelancer, providing the correct steps to fix the problem. Job assignments can become even more efficient with the addition of Computer Vision AI technology. Solution: Boost product registration.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

TeamSupport

JUNE 29, 2023

They present an opportunity to introduce upsells to products, add new features to products, include a subscription plan to further engage them. In turn, you grow with your customers because there are more opportunities for upsell and cross-sell. Your most loyal customers are those who are most familiar with your brand.

Upselling 97

Upselling Metrics Chatbots Customer Support 97

TechSee

JUNE 23, 2021

Developing or implementing traditional computer vision technology takes time, is labor-intensive, and can be cost prohibitive. In the past, AR Assistants were considered a luxury technology reserved for enterprises with massive R&D resources. Easier in theory than in practice. Enterprises are “seeing” success with EVE Cortex.

Self service 168

Self service Enterprise Upselling Technology 168

Totango

APRIL 5, 2022

NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10.

Upselling 101

Upselling Surveys Analytics Customer retention 101

Talkdesk

DECEMBER 5, 2017

Talkdesk has put together an evaluation form to help your team determine whether you’re getting the most out of your inside sales technology. The post How Does Your Inside Sales Technology Stack Up? appeared first on Talkdesk.

Sales 40

Sales Technology Contact center software Contact Center 40

SmartAction

DECEMBER 8, 2023

This technology swiftly took over mundane inquiries like account balance checks or basic troubleshooting reducing routine call volumes by 35%. Alex saw firsthand how personalization contributed to a better customer experience and a significant increase in ROI by contributing a 35% increase in cross-selling and upselling opportunities.

Virtual Agent 77

Virtual Agent Contact Center Upselling Interactive Voice Response 77

SoliCall

AUGUST 2, 2023

Examples include average call handling time, customer satisfaction ratings, first-call resolution rate, and upselling/cross-selling targets. 5 – Technology and Tools. Equip agents with efficient tools and technology to streamline their workflow and enhance productivity. 4- Quality Assurance Programs.

Call Center 52

Call Center First call resolution Construction call center software 52

CSM Magazine

AUGUST 31, 2023

Here are some tips: Implement call routing technology: Call routing technology can help direct calls to the most appropriate agent, based on their skills, availability, and workload. This will help build a relationship and could lead to opportunities for targeted or tailored upsells.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

Uniphore

DECEMBER 13, 2021

Stronger sales conversions, with optimized upselling and cross-selling opportunities. Increased first contact resolution (FCR) rates. Shorter call times and less after-call work (ACW). Faster agent training, onboarding and speed to proficiency.

Customer Experience 105

Customer Experience Upselling Self service Sales 105

TechSee

SEPTEMBER 7, 2021

When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. The technology identifies any errors and provides automated visual guidance through the steps needed to resolve the problem. Sales Support. service contracts .

Technical Support 191

Technical Support Sales Upselling Technology 191

CustomerSuccessBox

JUNE 20, 2022

Detect and Act on Upsell & Cross-sell Opportunities. A Customer Success software monitors product usage and engagement level to identify the upsell signals. Thereby you will be able to create alerts and tasks to act upon so that you never miss on any upsell and cross-sell opportunities. Improve user onboarding.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

TechSee

FEBRUARY 16, 2021

Many of these trends are fueled by enabling technologies, as advances in artificial intelligence, augmented reality, and visual assistance are paving the way for new possibilities within the field service function. Today, field services are investing in enabling technologies to capitalize on the upcoming trends of 2021.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

Comm100

NOVEMBER 15, 2022

As well as growing customer base, partnering with digital communication platforms also helps to increase upsell and overall deal size as sales can offer popular digital channels alongside the hero product. This upselling opportunity is made even easier by the unification of every channel. Increase deal size. Reduce churn.

Upselling 81

Upselling Chatbots Customer retention Analytics 81

DMG Consulting

AUGUST 10, 2023

These capabilities can help agents enhance and grow relationships with customers by suggesting upsells or new products. Real-time guidance applications leverage AI technologies to understand live conversations as they occur and use this information to deliver actionable alerts or recommendations to agents and/or supervisors.

Upselling 48

Upselling Scripts Average Handle Time Coaching 48

Inbenta

JUNE 12, 2023

While an average person can easily detect the meaning of words using context clues, the same cannot be said of all Chatbot technology designed to engage your customers. The right Chatbot can also be used on your website to help you automate the upsell and cross sell products based on customer conversations or search terms.

Chatbots 97

Chatbots Consulting Consulting Upselling 97