TechSee

APRIL 3, 2018

In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020. The relationship with your customers only begins with the sale. Maintaining a conversation with your customers post-sale and deepening the relationship is a proven customer retention strategy.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Fonolo

MARCH 20, 2018

When Amazon launched their own cloud call center offering, two years ago, a common objection was, “Amazon likes everything to be self-serve; that will work for SMBs, but are they really going to have an enterprise sales force?” See With AppConnect, Talkdesk is Doing B2B Apps the Way They Should Be.). The New New Way.

Call Center 52

Call Center Engineering Contact Center Enterprise 52

Talkdesk

APRIL 25, 2017

The landscape of the industry at that point made it clear that there was a need to move away from the expensive, clunky on-premise call centers, but there wasn’t a viable replacement – so we built one. Talkdesk was the first 100% web-based call center solution and the only one that could be fully implemented in just five minutes.

Enterprise 50

Enterprise Call Center Contact Center Engineering 50

JustCall

AUGUST 5, 2020

Sales tools are a necessary investment. To succeed in sales, you've ought to work smarter over harder. Having a team of proficient sales reps is a big advantage. In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. What are Sales Tools?

Sales 98

Sales CRM Analytics Accountability 98

Quality Contact Solutions

JULY 26, 2022

In an article by Nathan Teahon, QCS Strategic Account Director, titled “ 5 Keys to Writing a Successful B2B Telemarketing Script ,” he shares the “30 seconds to buy a minute” rule. “The first and most common mistake in a B2B Telemarketing script is having the agent ask, “How are you today?”

Scripts 98

Scripts Call Center Telemarketing Best practices 98

IdeasUnlimited

OCTOBER 24, 2022

According to a report covering SMB’s, it turns out that the drop in small business sales was only 3%. After that, their sales have been rising steadily with each quarter. B2B especially has ramped up to a high degree and the demand keeps growing. History has proven this to be a typical response of larger companies.

Enterprise 94

Enterprise outsourcing Government call center solutions 94

Quality Contact Solutions

DECEMBER 31, 0001

A customer expectations report published by Salesforce.com found that the effect of a single bad experience or missed customer expectation goes far beyond just a lost sale. Business to Business (B2B). With the average tenure of our sales agents of nearly eight years, our frontlines are seasoned B2B telemarketing pros.

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

Quality Contact Solutions

DECEMBER 31, 1969

A customer expectations report published by Salesforce.com found that the effect of a single bad experience or missed customer expectation goes far beyond just a lost sale. Business to Business (B2B). With the average tenure of our sales agents of nearly eight years, our frontlines are seasoned B2B telemarketing pros.

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.

Contact Center 116

Contact Center Technology Self service Call Center 116