SmartKarrot

MAY 17, 2023

Monitoring: AI can be used to monitor transactions and communications in real-time to detect potential violations of compliance policies and regulations. In risk management, AI/ML has become compatible by improving efficiency and productivity but also keeping the cost factor in mind. I call this “the human point.”

Analytics 10

Analytics Government Banking B2B 10

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. It’s much easier than sending an email or making a phone call, isn’t it? You can have a live chat as well, which will be aligned with the chatbot. And the numbers are expected to keep growing.

Chatbots 75

Chatbots B2C Self service Banking 75

JivoChat

JULY 29, 2021

So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? In that instance, a customer might become frustrated with the chatbot’s limitations, or the chatbot might automatically transfer a conversation to a live agent. Benefits of AI Chatbots. Scalable customer service.

Chatbots 52

Chatbots Sales APIs Enterprise 52

JivoChat

JUNE 28, 2023

Highlight the main information and calls to action by using a bigger font size or a different color, for example. To keep your website protected, the website builder offers a free SSL certificate, 2-step verification, and 24/7 website security monitoring.

Engineering 75

Engineering Analytics Real estate Sales 75

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. In this case, the retailer in the previous example offers a complementary product to the one already chosen.

Upselling 71

Upselling Analytics B2B B2C 71

JivoChat

JULY 25, 2021

million live websites worldwide use WooCommerce, and about 3 million of those sites have an e-commerce checkout process. JivoChat chatbots can be configured to respond to simple queries about topics like shipping or product availability and to transfer chats to a live agent when human intervention is required. Product Documents.

Sales 52

Sales Accountability Upselling B2B 52

Lumoa

APRIL 24, 2018

Companies need to employ multiple sources of information to tell the story of customers lives. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. It was a wakeup call to leadership. Watch the trends.

Consulting 135

Consulting Consulting Metrics Feedback 135

RichCall

SEPTEMBER 13, 2017

Evan Kirstel , Social media innovator and B2B marketer. Lutz Remmers , Operations Director for Call Center de Mexico. Call centers shaping their strategies for 2017 and beyond should begin by allowing for mobile messaging engagement. Customers enjoy the ease of use and not having to call the call center.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

SmartKarrot

JANUARY 20, 2022

The service is up to eight times cheaper as compared to bank transfers. For example, Sequel MGA, the company’s MGA product, enables MGAs to manage their end-to-end processes – from product distribution and document preparation to policy administration, reporting, and accounting – through a simple, intuitive, and user-friendly interface.

SaaS 10

SaaS Advertising B2B Transportation 10

Nicereply

JUNE 20, 2019

A few years ago, having customer feedback concerning how good your product is and on its price could be sustainable. The value placed on experience is increasing while that of price and even product is dropping as a 2020 Walker prediction states , but it seems we’ve gotten there already. Experience is King. Co-browsing.

Marketing 77

Marketing Chatbots B2C Self service 77