Concentrix

MARCH 15, 2024

Concentrix + Webhelp named a Winner at TMC’s Annual CUSTOMER Product of the Year Awards Location: Newark, CA Date: March 12, 2024 Concentrix + Webhelp’s Payment Integrity Analytics (PIA), CX Bridge, Marketing Engagement Platform (MEP), and AI co-pilot capability for VOC, ELLIE, have all been recognized as winners at the 2024 TMC Customer Product of (..)

Analytics 83

Analytics Marketing 83

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

CSM Magazine

AUGUST 30, 2023

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). Avaya celebrates Waterfield Tech’s noteworthy accomplishments as a Partner of the Year and looks forward to another promising year ahead.”

Chief Customer Officer 52

Chief Customer Officer Education Government Consulting 52

CSM Magazine

FEBRUARY 2, 2018

DealerRater, the car dealer review website, has announced the winners of its annual Dealer of the Year Award program. Award recipients are recognized for distinction in outstanding customer service based upon consumer reviews of dealership experiences shared on DealerRater.com and DealerRater.ca. and Canada.

Automotive 40

Automotive Customer Service Personalization Management 40

Aspect

MAY 18, 2018

Some great news from the UK Cloud Awards – we were named the winner in the Security Solution of the Year category for Aspect Verify! Thanks to this award and all of the work we’ve done, we can rightly say that we’re now a powerful presence in the cybersecurity arena. The post We’re a winner!

Technology 59

Technology Customer Experience 59

Call Experts

APRIL 8, 2024

Call Experts of Charleston, SC has been honored with the exclusive 2023 CAM-X Award of Excellence! The CAM-X Award of Excellence is presented annually by the Canadian Call Management Association ( CAM-X) , the industry’s Trade Association for providers of call center services, including telephone answering and message delivery.

Telemarketing 52

Telemarketing Call Center Answering services Accountability 52

Call Experts

APRIL 8, 2024

Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. Call Experts was presented with the award at ATSI’s 2023 conference in Atlanta, GA. Now a fourteen-time winner , Call Experts earned the Diamond Plus Award. We are grateful for this honor.”

Telemarketing 52

Telemarketing Telecommunications Call Center Answering services 52

Anexa BPO

AUGUST 15, 2023

The International Business Awards are the world’s premier business awards program. Winners will be celebrated during a gala banquet at the Cavalieri Waldorf Astoria Hotel, in Rome, Italy on Friday, 13 October. The winners have demonstrated that their organizations have set and achieved lofty goals.

outsourcing 52

outsourcing Sales Customer Service Marketing 52

ChurnZero

OCTOBER 26, 2021

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. As an indicator of APPEALIE’s SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6

SaaS 98

SaaS Customer centricity Metrics Education 98

Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA.

Technology 62

Technology Customer Service Contact Center Sales 62

ChurnZero

MAY 17, 2022

’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years. Other APPEALIE award winners include ten of ChurnZero’s own customers, including SalesIntel, SPINS, Realync, Gravyty, TripleSeat, ProductPlan, Ellevation Education, Nylas, FreeWill, and Solink.

Chief Customer Officer 98

Chief Customer Officer SaaS Education Technology 98

Fonolo

MAY 11, 2022

That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Learn More About the CX Awards.

Abandon rate 91

Abandon rate Education Contact Center Call Center 91

SmartAction

NOVEMBER 14, 2023

FORT WORTH, Texas, November 14 , 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce its recent recognition as the “Best Intelligent Virtual Agent Developer 2023 – USA” by New World Report in their prestigious Software and Technology Awards.

Virtual Agent 78

Virtual Agent Technology Contact Center Metrics 78

ShepHyken

APRIL 5, 2022

Dr. Fornell is the author of The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference. Fornell suggests sitting down as you read this number) 1788% in the last 15 years. Dr. Fornell is the author of The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference. New York Times ?bestselling

Wait times 167

Wait times Customer retention Marketing Customer Experience 167

Call Experts

DECEMBER 19, 2023

Call Experts of Charleston, SC has been honored with the exclusive 2023 CAM-X Award of Excellence! The CAM-X Award of Excellence is presented annually by the Canadian Call Management Association ( CAM-X) , the industry’s Trade Association for providers of call center services, including telephone answering and message delivery.

Telemarketing 52

Telemarketing Call Center Answering services Accountability 52

ChurnZero

JANUARY 28, 2021

2020 SaaS Awards Announced – Appealie Honors The Very Best in Software . . APPEALIE has announced the winners of the 2020 SaaS Awards, and ChurnZero is proud to be recoginized again for the third year in a row. . “Confirming their excellence, our Overall SaaS Award winners averaged over 4.6

SaaS 96

SaaS Surveys Feedback Technology 96

CSM Magazine

OCTOBER 24, 2023

Calabrio , the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations.

Coaching 52

Coaching Analytics Customer centricity Contact Center 52

Concentrix

MARCH 9, 2020

CUSTOMER magazine award recognizes innovative customer experience technology solutions TMC announced today the winners of the 2020 CUSTOMER Products of the Year Award, presented by CUSTOMER magazine. The award highlights products which enable clients to meet and exceed the expectations of their customers.

Technology 121

Technology Customer Experience 121

ChurnZero

JUNE 10, 2021

Ernst & Young LLP (EY US) today announced that Founder and CEO, You Mon Tsang of ChurnZero was named an Entrepreneur Of The Year ® 2021 Mid-Atlantic Award finalist. Entrepreneur Of The Year is one of the preeminent competitive award programs for entrepreneurs and leaders of high-growth companies.

Consulting 98

Consulting Consulting Enterprise Marketing 98

Steve DiGioia

JUNE 20, 2022

Even though they’re all Academy Award winners, they never appealed to me. The Honeymooners TV show is a classic and for me, is still as funny today as it was years ago. I lived in the same neighborhood for 34 years before moving to New Jersey. Well, at least I think I can tell…. What about you? We’d all be better for it.

Surveys 195

Surveys Personalization Management Customer Service 195

ChurnZero

JULY 27, 2021

ChurnZero is a finalist in the 2021 SaaS Awards Program in the category of Best SaaS Product for Customer Service/CRM. Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US, Canada, Australasia, EMEA and UK. About the SaaS Awards.

SaaS 98

SaaS CRM Enterprise Technology 98

VirtualPBX

OCTOBER 21, 2021

This morning, Mobile Breakthrough Awards announced winners across a variety of categories that showcase excellence in mobile technology and service. The team over at VirtualPBX was honored to receive recognition as the Unified Communications Solution Provider of the Year. And where are customers? On mobile devices!

Personalization 96

Personalization Technology 96

Aspect

OCTOBER 7, 2020

As a part of our recent ACE 2020 event, we recognized the partners who have gone above and beyond with the following channel partner awards : . Global Partner of the Year for 2020: Call Design (Pty) Ltd. North America: New Partner of the Year for 2020: 7X Powered, Inc. Congratulations to all our award winners! .

Management 118

Management 118

Fonolo

MAY 11, 2022

That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Learn More About the CX Awards.

Abandon rate 67

Abandon rate Education Contact Center Call Center 67

CSM Magazine

AUGUST 15, 2023

PCI Pal , the global provider of secure payment solutions, today announced it has been announced as a finalist in three categories at this year’s Payments Awards. The categories are Payments Compliance Technology of the Year, Open Banking Initiative of the Year, and Payment Technology Provider of the Year- SME.

Banking 52

Banking Technology Marketing Customer Service 52

Anexa BPO

AUGUST 12, 2022

Winners to Be Celebrated During Event in London on 15 October. The International Business Awards are the world’s premier business awards program. This year’s competition also featured a number of new categories to recognize organizations’ and individuals’ achievements in social media and thought leadership.

outsourcing 52

outsourcing Sales Customer Service Marketing 52

ShepHyken

AUGUST 31, 2022

It should be given to anyone deserving, not just one winner. You might even consider a monthly award. Then at the end of the year, you can let the entire company vote on the top three. Consider creating a plaque or certificate to honor the hard-working employees that accomplish the seemingly impossible.

Customer Service 167

Customer Service Personalization Customer Experience 167

CSM Magazine

FEBRUARY 16, 2024

Finalists will proudly showcase their awards at their respective booths! The awards categories include Innovation of the Year and Engagement Solutions of the Year. The distinguished winners will be announced by our panel of expert judges during the exclusive afterparty on April 25th.

Contact Center 52

Contact Center Big data Call Center Technology 52

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. CustomerSure was a clear winner for us to partner with for a number of reasons.

Healthcare 62

Healthcare Feedback Surveys Marketing 62

CSM Magazine

SEPTEMBER 26, 2023

-based outsourcing and co-sourcing provider, is thrilled to announce its recognition at the Society of Consumer Affairs Professionals (SOCAP) Impact Awards Gala. Premier BPO’s team was honored with two awards: The SOCAP Customer Service Star and the SOCAP Supreme Trainer.

outsourcing 59

outsourcing Customer Service Customer Care Technology 59

JustCall

NOVEMBER 8, 2023

What Makes Deloitte Technology Fast 500 Awards So Remarkable? The Deloitte Technology Fast 500 is an award that celebrates innovation in the technology, media, telecommunications, life sciences, fintech, and energy tech sectors, both public and private, across the North American business landscape. Being on the list (and twice!)

SaaS 52

SaaS Technology Telecommunications Customer centricity 52

Aspect

AUGUST 14, 2019

ACE is never complete without the ACE Awards and 2019 did not disappoint. Congratulations to our winners and thank you for sharing your inspiring stories with our audience! Our winners this year were: . 2019 ACE CUSTOMER AWARDS | BEST-OF-BREED . Our winners this year were: . See you next year!

Coaching 106

Coaching Self service CRM Surveys 106

aircall

JANUARY 11, 2023

Built In today announced that Aircall was honored in its 2023 Best Places to Work Awards. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S. . www.builtin.com.

Enterprise 62

Enterprise Marketing Technology 62

Call Center Weekly

JUNE 19, 2017

The Quality Assurance Award - If you measure agent quality, you're going have a top performer. The Interaction of the Week Award - Whenever an agent has an interaction that went exceptionally well, have them submit it to you. After proper vetting, determine if it's deserving of the Interaction of the Week Award.

Customer Service 156

Customer Service Coaching Government Contact Center 156

ChurnZero

MAY 26, 2022

This week, ChurnZero announced the winners of its first CSM Appreciation Week awards, recognizing seven exceptional Customer Success managers from across the SaaS industry and around the world. We’ve seen award nominations from CS teams everywhere from the to Ukraine; from the Netherlands to New Zealand. Take a look.

SaaS 52

SaaS Coaching Engineering Education 52

Call Experts

JUNE 22, 2023

Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. Call Experts was presented with the award at ATSI’s 2023 conference in Atlanta, GA. Now a fourteen-time winner , Call Experts earned the Diamond Plus Award. We are grateful for this honor.”

Telemarketing 52

Telemarketing Telecommunications Call Center Answering services 52

ChurnZero

MAY 26, 2022

This week, ChurnZero announced the winners of its first CSM Appreciation Week awards, recognizing seven exceptional Customer Success managers from across the SaaS industry and around the world. We’ve seen award nominations from CS teams everywhere from the to Ukraine; from the Netherlands to New Zealand. 1: Growth Driver.

SaaS 52

SaaS Coaching Engineering Technology 52