Outsource Consultants
MARCH 16, 2020
Non-critical travel has become a rarity, although its need was already shrinking due to rampant cancellations of business and entertainment events. Many companies have already instituted work from home policies, and those that haven’t are either configuring the logistics to do so or developing a plan in case it’s needed in the future.
Concentrix
OCTOBER 9, 2020
This online event, held in conjunction with Arcet Global, celebrates the most customer-centric organizations across North America. Our security solutions for work-at-home agents won recognition in. Concentrix won in the category of Crisis Strategy and Management at the North America Customer Centricity Conference and Awards.
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Outsource Consultants
JUNE 6, 2022
Additionally, if your building offers spaces like a gym or recreation area, waiving costs for at-home agents could be a huge bonus. Attending events such as company-wide meetings or training sessions can even be seen as a treat when given the opportunity.
Nuance
APRIL 7, 2020
They often seize the immense change that comes with an event like this to ramp up activity. With the recent shift to a stay-at-home world, there is a significant increase in fraudster attacks against call centers – testing for vulnerabilities by directly attacking work-at-home agents, or [.]
Tethr
MARCH 3, 2020
Tethr’s technology works to combine what’s going on in real time with historical data for context to lead your agent to the best practices. Create a training protocol with information that addresses things all at-home agents need. Nail down at-home agent policies and guidelines. Preparation all around.
Tethr
JULY 6, 2020
All new call center agents should be introduced to a regularly updated continuity plan so that in the event of a disaster or a pandemic, the process can be smooth and systematic. While pandemics don’t just happen every day, trainings should periodically take place for unexpected situations. Disasters can always strike twice.
24-7 InTouch
JULY 8, 2020
Work From Anywhere, or similarly a ‘Hub and Spoke’ or hybrid model, allows a phased-approach to transitioning at-home agents back to campus. Some ways in which this approach works is by having coaching, Academy Bay, and up-training of agents conducted on campus.
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