Skybridge

JUNE 1, 2020

It has softened customer expectations of some providers, while intensifying their frustrations with others. Yet, at the center of all of these shifting priorities, one thing has remained remarkably consistent: the power of a talented, engaged customer care agent to strengthen the bond between brand and customer.

Customer Care 52

Customer Care At home agents Call Center Education 52

Skybridge

APRIL 29, 2020

External challenges, like weather events or labor market issues are another. Case in point: if your pre-pandemic customer care contact center was already fully transitioned to a remote workforce, comprised of high performing, at-home agents, you were in the lucky minority. Skybridge Americas. contact-form-7].

Contact Center 52

Contact Center At home agents Customer Care Marketing 52

Skybridge

APRIL 29, 2020

External challenges, like weather events or labor market issues are another. Case in point: if your pre-pandemic customer care contact center was already fully transitioned to a remote workforce, comprised of high performing, at-home agents, you were in the lucky minority. Skybridge Americas. contact-form-7].

Contact Center 52

Contact Center At home agents Customer Care Marketing 52

Skybridge

APRIL 15, 2020

If you would like to know more about how Skybridge Americas can help you transition your call center from an on-site operation to one that is fully staffed with at-home agents, please reach out. We hear of many firms that are questioning their viability post-pandemic, including those in the travel, hospitality, and events industries.

At home agents 52

At home agents Call Center Customer Care Marketing 52

Callminer

OCTOBER 22, 2019

Industry events are a great way to meet new people in the call center industry. Check out this list of some of the best customer service conferences that happen all over the country. Some cities have networking events as well so you can meet with customer service managers in your own city!”

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Serenova

OCTOBER 7, 2020

Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” The Future of the Contact Center. But that seems to be changing.

Call Center 52

Call Center Contact Center virtual call center At home agents 52