NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. In this article you’ll learn about core strategies, compliance must-knows, and groundbreaking innovations and insights to transform your SMS campaigns into powerful tools of engagement and growth.

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NobelBiz

MAY 3, 2022

In the contact center landscape, retention, productivity and engagement levels are the KPIs every manager wants to increase, and employee recognition is a key aspect of performance management. The post Employee Recognition, Rewards & Incentive Strategies for Contact Centers appeared first on NobelBiz®.

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Contact Center Management contact center solutions Contact center software 52

NobelBiz

APRIL 21, 2022

Contact centers are becoming more advanced and they are also being impacted by the rise of new technologies. And while contact center is telephony is a more conventional but still commonly used communication channel, it has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in.

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Contact Center Technology contact center solutions Contact center software 52

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Many of the unique webinar’s talking points are expanded here in this article. Struggling with an ever-decreasing contact rate became routine in the contact center space.

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NobelBiz

APRIL 11, 2022

the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. What are its advantages for contact centers? We answer it all, in this article. The post Why Do Contact Centers Need A Chatbot More Than Ever?

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Chatbots Contact Center Technology contact center solutions 52

NobelBiz

MARCH 29, 2022

It is becoming more common and visible as a result of digital communication platforms that enable multichannel interactions between customers and call centers. This article details, 9 smart strategies that promotes customer engagement for your contact center.

Contact Center 52

Contact Center Multichannel Call Center Technology 52

Talkdesk

MAY 5, 2020

Today, with the increasing adoption of remote work, the idea of the “traditional” contact center is rapidly evolving. You, a freshly-minted contact center agent, are able to work from anywhere, logging into your contact center software to help customers wherever they are.

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Contact Center Contact center software Transportation Finance 57

NobelBiz

MAY 24, 2022

For contact centers, the labor revolution has launched – the world is moving towards a new employee experience, a world where hybrid work is now the new norm for many organizations. In this article, we will go through the impacts of teleworking experience and the prospect of returning to the office, the benefits, and the challenges.

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NobelBiz

NOVEMBER 16, 2021

For far too many organizations and contact centers, emotional intelligence is still only a "wonderful concept." In this article, we will look at the impact of emotional intelligence and how to apply it in contact centers.

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Contact Center Management contact center solutions Contact center software 52

Babelforce

JANUARY 13, 2022

You know that your contact center would seriously benefit from outbound services. This article contains all the information you need to overcome five common objections people have about outbound services in the contact center. Old way of thinking : Outbound calls happen in a dedicated call center.

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NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

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NobelBiz

MARCH 15, 2022

So the challenge is, how can you create effective outbound campaigns for your contact center? In this article, we'll go over 5 simple steps to developing a successful outbound strategy and approach for your business.

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Contact Center contact center solutions Contact center software Telecommunications 52

NobelBiz

JANUARY 18, 2022

Customer relationship centers can use it to set criteria for their customer service goals. Find out more in our article! The post How To Manage The Average Handling Time (AHT) For Contact Centers? How is the AHT calculated? What are the appropriate methods to employ in order to optimize it? appeared first on NobelBiz®.

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Transparent BPO

AUGUST 20, 2019

If you were to ask many business executives, they would say their customer service contact center is a necessary expense that does not contribute to the bottom line. As such, they don’t emphasize technology upgrades or process improvements for in-house centers and, when outsourcing, settle for the least expensive options.

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Contact Center outsourcing Surveys Call flow 69

Outsource Consultants

JULY 17, 2018

An article by Camille Nicita discusses the idea that companies need to adopt a “survival of the fittest” approach to their business. The “We’ve Always Done it this Way” Mindset is Dangerous for Contact Centers. Contact centers are not excluded from this reality. To read the article, please click here !

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Contact Center outsourcing Multichannel Contact center software 52

NobelBiz

FEBRUARY 13, 2024

This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

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call center software Call Center Interactive Voice Response Contact Center 59

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.

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TLC Associates

OCTOBER 23, 2019

Or reaching out to an outsourced contact center that has proven experience in improving customer service and elevating the bottom line? Working with an outsourced contact center improves response times in a few ways. Working with the right contact center helps to centralize your omnichannel strategy even further.

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NobelBiz

JANUARY 23, 2024

This article will delve into the world of Customer Support as a Service (CSaaS) , exploring the nature, types, and the profound impact it can have on your contact center. Join us as we guide you through optimizing your customer support and elevating the overall experience of your contact center.

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Customer Support Contact Center contact center solutions outsourcing 52

TLC Associates

NOVEMBER 19, 2019

The responses to your contact center RFP can help you develop a strong sense of which partners can deliver on their promises to increase your revenue and public perception. Protect your investments by visiting one of their contact centers first. Personal devices may not be used on the contact center floor.

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Contact Center outsourcing Coaching Average Handle Time 40

TLC Associates

SEPTEMBER 11, 2019

Yet before anyone decides to work with an outsourced contact center , I recommend they compare outsourcing against insourcing to determine the right fit for their business and their goals. By asking these questions about your business, you’ll simplify your decision and improve your ability to choose the right contact center.

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NobelBiz

MARCH 12, 2024

a leading provider of outsourced contact center services, caters to diverse industries with a comprehensive suite of solutions including Sales, Customer Service, Back Office, and Technology Transformation services. RELATED ARTICLE How To Achieve Call Center Efficiency?

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. Using the Right Contact Center Technology Technology plays a vital role in lead generation.

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Call Center Scripts CRM Contact Center 52

ViiBE Blog

AUGUST 11, 2021

ViiBE Blog. The best contact center software for your needs. Call Center , CRM , Customer experience. Share this article. Share this article. Contact centers vary widely to suit the needs of a wide range of businesses. What is an omnichannel contact center? Retail , SMB.

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Contact center software Contact Center CRM contact center solutions 52

NobelBiz

JUNE 19, 2023

In this blog article, we’ll explore the transformative impact of real-time monitoring in call centers and how it can take customer experiences to new heights. Check out this cool podcast episode on Performance-driven contact centers and data modeling with Kevin Daly, where we had Kevin Daily as a guest.

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Call Center Coaching Contact Center Metrics 52

NobelBiz

APRIL 19, 2022

Modern customers want immediate and dependable solutions, which means your call center's efficiency must be at its peak at all times. In this article, we details all the methods to increase the efficiency of your call center. In terms of, contact center technology, management and monitoring performances.

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Call Center Contact Center Technology Management 52

NobelBiz

JUNE 14, 2022

Contact centers provide a wide range of support services under one roof. In reality, the rewards are well worth it if you know what you're searching for and pick the correct BPO call center for your company. However, it is not without drawbacks.

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Call Center Contact Center contact center solutions Contact center software 52

VocalCom

MAY 28, 2018

Lastly, your company may integrate widgets into webpages that allow customers to rate product descriptions, blog articles, and other content, enabling them to provide casual feedback quickly and easily. The post The Role of Emotions in the Customer Experience appeared first on Vocalcom Blog.

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Customer Experience Journey mapping Contact center software Customer emotions 48

NobelBiz

MAY 17, 2022

Naturally, serving consumers through a contact center is the greatest way to retain an amazing level of service. In fact, being present for its clients and giving a quick, fast, and prompt response remains a critical lever for reinforcing any call center business goals. it doesn’t come without its challenges!

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Call Center Customer Service Contact Center contact center solutions 52

NobelBiz

FEBRUARY 15, 2022

In this article, we will examine the most critical agent performance indicators and how to manage them in contact centers. A compass that provides your managers with direct visibility into your data, and particularly into the performance of your team.

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Metrics Management Contact Center contact center solutions 52

Hodusoft

JULY 3, 2023

When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible. The term is known as ‘Average Handle Time’ and in this blog post, we will discuss it in detail. What’s the “standard” AHT for a call center? What is Average Handle Time (AHT)?

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NobelBiz

NOVEMBER 2, 2021

If your contact center lacks the proper technologies and strategies, this approach can be a time-consuming and difficult task for your daily operations. In this article we explore the common mistakes in Cold Calling and the solutions to tackle them. The post Cold Calling: How to Avoid Mistakes that Drive Your Customers Away?

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Contact Center Sales Technology contact center solutions 52

Tenfold - Contact Center Blog

AUGUST 3, 2018

According to an article from AdAge , US Gen Y or millennials are also swiftly increasing their slice of the pie, spending more than $200 billion annually. . With the help of a contact center software, a pop up with all the customer’s details and contact history is displayed once the agent answers the call.

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Best practices Customer Service Contact center software Self service 64

SharpenCX

FEBRUARY 18, 2020

But, as a contact center manager, the stakes of your own role are high. Only 41% of contact center agents feel there’s an opportunity to grow at work. Or, maybe your call center platform keeps dropping their calls. I can’t write this blog and watch Netflix at the same time. Are they burnt out?

Call Center 84

Call Center Coaching Management Contact Center 84

ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Managing staff is far too big a topic for a single blog post. A leaderboard is the easiest way of promoting a little extra competition in your contact center.

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Hodusoft

JANUARY 4, 2023

The CSAT: Measuring Customer Satisfaction in a Contact Center. For every complaint a contact center receives, there are around 26 clients who are dissatisfied with the service but prefer not to express their displeasure. In this blog, we will be looking at one particular CX metric, the CSAT (customer satisfaction).

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Contact Center Contact center software Surveys Feedback 52

NobelBiz

APRIL 12, 2021

In that regard, a softphone (a contraction of software and telephone) is an advanced software that allows phone calls to be made from a computer. Find out what is a Softphone and how does it work in our article. The post What Is A Softphone And How Does It Work? appeared first on NobelBiz®.

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