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Adopting CX Innovation: How to Overcome the Challenge

TechSee

In this post, we explore how to remove barriers to adoption, significantly amplifying the effectiveness of your CX strategies. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs. However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption.

APIs 109
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What is Call Scripting and How To Create it?

NobelBiz

Writing a call script is a must for contact centers that want to excel in their prospecting effort. If you write it according to the rules of the game, the script is an observable, cost-effective, and efficient method of attracting and maintaining prospects and clients. What exactly is call scripting? Why do scripts exist?

Scripts 52
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How to Create an Interactive Scavenger Hunt with Nexmo’s SMS and Voice API

Nexmo

And thus I thought it’d be fun to design and build something with Nexmo’s Voice and SMS APIs to do just that. This tutorial will cover how to create QR Codes to hide throughout your neighborhood and how to create an app with Express and Node.js Replace the API Key, API Secret, App ID, and your Nexmo Number.

APIs 63
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Amazon SageMaker model parallel library now accelerates PyTorch FSDP workloads by up to 20%

AWS Machine Learning

In particular, we cover the SMP library’s new simplified user experience that builds on open source PyTorch Fully Sharded Data Parallel (FSDP) APIs, expanded tensor parallel functionality that enables training models with hundreds of billions of parameters, and performance optimizations that reduce model training time and cost by up to 20%.

Scripts 96
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Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

In this post, we demonstrate how to build a RAG workflow using Knowledge Bases for Amazon Bedrock for a drug discovery use case. You can also use the StartIngestionJob API to trigger the sync via the AWS SDK. We use the Knowledge Bases for Amazon Bedrock retrieve_and_generate and retrieve APIs with Amazon Bedrock LangChain integration.

APIs 110
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Optimize AWS Inferentia utilization with FastAPI and PyTorch models on Amazon EC2 Inf1 & Inf2 instances

AWS Machine Learning

If the model changes on the server side, the client has to know and change its API call to the new endpoint accordingly. The following figure shows the architecture of how to set up the solution on an EC2 Inf2 instance. Neuron Runtime determines which NeuronCore will run which model and how to run it. code as the entry point.

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Get smarter search results with the Amazon Kendra Intelligent Ranking and OpenSearch plugin

AWS Machine Learning

In this post, we show you how to get started with Amazon Kendra Intelligent Ranking for self-managed OpenSearch, and we provide a few examples that demonstrate the power and value of this feature. Create and start OpenSearch using the Quickstart script. script: wget [link] chmod +x search_processing_kendra_quickstart.sh.

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