OctopusTech

AUGUST 18, 2023

Back-end developers work with libraries, data architecture, APIs, code that interacts with databases, and more because they are interested in how a website operates. Back-end development partners with front-end development to give users a valuable and dynamic experience. This has the benefit of reducing overall development costs.

Construction 62

Construction Engineering APIs Enterprise 62

AWS Machine Learning

SEPTEMBER 14, 2023

Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Finally, the response is sent back to the user via a HTTPs request through the Amazon API Gateway REST API integration response. The web application front-end is hosted on AWS Amplify.

APIs 93

APIs Healthcare Scripts Engineering 93

SmartAction

MAY 23, 2019

Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. In order to automate more without sacrificing even a drop of Customer Experience, you need a team that is experienced in different CX disciplines from pre-production to post-production.

Self service 40

Self service Virtual Agent Contact Center Engineering 40

AWS Machine Learning

FEBRUARY 19, 2024

The integration of retrieval and generation also requires additional engineering effort and computational resources. For text generation, Amazon Bedrock provides the RetrieveAndGenerate API to create embeddings of user queries, and retrieves relevant chunks from the vector database to generate accurate responses.

Chatbots 98

Chatbots APIs Engineering Enterprise 98

AWS Machine Learning

MARCH 14, 2024

Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. The skills needed to properly integrate, customize, and validate FMs within existing systems and data are in short supply.

Best practices 104

Best practices Engineering Chatbots Enterprise 104

AWS Machine Learning

FEBRUARY 12, 2024

Client package development – A client package was developed that acts as a wrapper around SageMaker APIs and the previously existing code. Evaluate – A PySpark processing job evaluates the model using a custom Spark script. About the Authors Laurens van der Maas is a Machine Learning Engineer at AWS Professional Services.

Engineering 109

Engineering Wait times Metrics Accountability 109

AWS Machine Learning

JULY 14, 2022

This post describes how you can combine Amazon Kinesis , AWS Glue , and Amazon SageMaker to build a near-real-time feature engineering and inference solution for predictive maintenance. Downtime can be expensive for businesses and can lead to poor customer experience. s3://sample-script-bucket-30232/glue_streaming/app.py.

Engineering 76

Engineering Scripts APIs Finance 76

AWS Machine Learning

JULY 25, 2022

Advances in AI and machine learning (ML) can be employed to improve the customer experience, increase the efficiency and accuracy of operational workflows, and enhance performance by supporting multiple aspects of the trading process. For production, we wanted to invoke the model as a simple API call.

Scripts 70

Scripts Engineering Analytics APIs 70

NobelBiz

APRIL 9, 2024

Negative Publicity and Reputational Damage : Non-compliance can tarnish the company’s reputation, eroding customer trust and loyalty. Increased Customer Dissatisfaction : Violating consumer rights and privacy can result in dissatisfaction and complaints from customers, harming the overall customer experience.

Call Center 104

Call Center Telemarketing Healthcare Government 104

JivoChat

APRIL 23, 2023

The chatbot had built-in scripts which enabled it to answer questions about a specific subject. Types of Chatbots Help Center Chatbots The help center chatbots learn using your knowledge base and suggest articles that contain the best solution to help the customers. Or you can connect to another platform via our API.

Chatbots 75

Chatbots B2C Self service Banking 75

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Defining the scope of a customer journey analytics project involves setting basic parameters around its size, complexity, goals, and function.

Analytics 93

Analytics Government APIs Metrics 93

Vistio

AUGUST 9, 2021

Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. And very often, they are old, ancient, inappropriate, and not been re-engineered for a long time. Well, certainly, with the greatest of pleasure.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Now workforce management is being chartered with some new missions – managing agents in new social media and customer interaction channels, providing a much better user experience for agents as well as ensuring the best customer experience, while maintaining low cost. AI helps in quality assurance.

call center workforce 54

call center workforce Call Center Technology Management 54

AWS Machine Learning

JUNE 28, 2022

If the forecast is too low, companies may under-invest, which leads to a shortfall in raw materials and inventory, creating a poor customer experience. JumpStart features aren’t available in SageMaker notebook instances, and you can’t access them through SageMaker APIs or the AWS Command Line Interface (AWS CLI).

Metrics 76

Metrics Healthcare Accountability Transportation 76

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. The Champion is typically an influential member of the marketing, customer experience or analytics team.

Analytics 43

Analytics Metrics Government Journey mapping 43