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Generative AI, LLMs and AI Assistants: A Deep Dive into Customer Experience Technology

COPC

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. Crafting LLM AI Assistants: Roles, Process and Timelines Using the latest AI may seem as easy as developers using APIs in commercial LLM options like OpenAI. Developing an LLM AI assistant involves multiple ingredients.

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Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Cisco - Contact Center

Xentaurs is a next generation consulting and Cisco digital solution integrator partner dedicated to making digital technology transformation a reality. Accelerated Digital Transformation Framework. Fundamentally, does your organization have the digital-ready foundation in place to accomplish business goals?

Banking 145
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Optimize pet profiles for Purina’s Petfinder application using Amazon Rekognition Custom Labels and AWS Step Functions

AWS Machine Learning

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 96
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What Timeframe for an AI Chatbot Project?

Inbenta

From our experience, it is the framing phase that is the most time-consuming as you have to consult with all the teams involved in the project and obtain various approvals to start the developments. Lack of expertise on chatbot best practices regarding ergonomic or editorial. Project instances that change along the way.

Chatbots 140
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How Patsnap used GPT-2 inference on Amazon SageMaker with low latency and cost

AWS Machine Learning

This blog post was co-authored, and includes an introduction, by Zilong Bai, senior natural language processing engineer at Patsnap. Because there is no such existing feature in a patent search engine (to their best knowledge), Patsnap believes adding this feature will increase end-user stickiness. gpt2 and predictor.py

APIs 66
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Enable fully homomorphic encryption with Amazon SageMaker endpoints for secure, real-time inferencing

AWS Machine Learning

Applications and services can call the deployed endpoint directly or through a deployed serverless Amazon API Gateway architecture. To learn more about real-time endpoint architectural best practices, refer to Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker.

Scripts 96
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Messaging vs Chat vs Texting: Battle for the Future of Customer Service [Google Hangout]

Fonolo

Best Practices for a Communication Channel. Choosing the best Communication Channel. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. We’ll talk about.