Talkdesk

OCTOBER 14, 2020

Similarly to 40 years ago , major banks, finance companies and collection agencies are muscling up call centers to respond to the arrears crisis for credit cards, auto loans, student loans and other forms of debt. Now is the time for banks to transition to a more flexible platform offered by cloud solutions.

Banking 105

Banking Finance APIs Healthcare 105

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 80

APIs Best practices Banking Enterprise 80

AWS Machine Learning

JUNE 8, 2022

Amazon API Gateway. The Uneeq digital human interfaces with a simple REST API, configured with Lambda proxy integration that in turn interacts with a deployed Amazon Lex bot. Deploy the integration, which is a simple API Gateway REST API and Lambda function using AWS Serverless Application Model (AWS SAM). AWS Lambda.

APIs 83

APIs Telecommunications Chatbots Accountability 83

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. We address that information cutoff by coupling the LLM with a Google Search API to deliver a powerful Retrieval Augmented LLM (RAG) that addresses Schneider Electric’s challenges.

Healthcare 102

Healthcare APIs Engineering Accountability 102

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 84

APIs Banking Analytics Accountability 84

AWS Machine Learning

AUGUST 15, 2022

In part 1, we described the data capture and document classification stages, where we categorized and tagged documents such as bank statements, invoices, and receipt documents. We run the get_entities() method on the bank document and obtain the entity list in the results. Train an Amazon Comprehend custom entity recognition model.

Banking 74

Banking APIs Accountability Analytics 74

AWS Machine Learning

AUGUST 3, 2023

In addition to existing capabilities, businesses need to summarize specific categories of information, including debit and credit data from documents such as financial reports and bank statements. Highly unstructured documents are common in big enterprises. FMs make it easier to generate such insights from the extracted data.

APIs 75

APIs Banking Enterprise Construction 75

Quadient

OCTOBER 22, 2021

To meet these communication needs, today’s enterprises?need Often these disparate tech stacks create a solution that itself is too slow, too cumbersome, too disconnected, to handle the complexity of enterprise projects (never mind scale.) Does this sound simple to you? It isn’t. . Nothing beats intelligent CCM solutions .

Engineering 52

Engineering Banking outsourcing Enterprise 52

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. For more information, refer to How JPMorgan Chase built a data mesh architecture to drive significant value to enhance their enterprise data platform.

Government 78

Government Banking Analytics Accountability 78

JustCall

JANUARY 5, 2023

Tethr provides an application programming interface (API) that allows businesses to integrate the platform with a variety of third-party solutions. Verint is an enterprise software company that offers its customers business information capabilities. Chorus is another enterprise participant in the speech analytics space.

Analytics 52

Analytics Coaching Call Center APIs 52

ChurnZero

MARCH 18, 2022

Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021. If you’re spending a ton of money to get a customer – you’re enterprise sales, you have expensive sales reps, or a long sales cycle – that’s a disaster.

SaaS 98

SaaS Metrics Enterprise Surveys 98

Hodusoft

FEBRUARY 22, 2022

Both HoduCC and HoduPBX are robust products, offering powerful communication experiences for customers and employees alike, backed by enterprise-grade security. Designed with an omnichannel approach to help enterprises build connections across every communication channel with customers and deliver delightful experiences. .

Marketing 52

Marketing Real estate Call Center Enterprise 52

Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Process mining provides analysts and managers with an easy way to analyze event logs within enterprise transaction systems.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Creative Virtual

JANUARY 26, 2023

The machine learning component is integrated with workflow functionality within our V-Portal platform so enterprises can decide the best configuration for their conversational AI tool to improve in a controlled and reliable way. For example, no transaction triggering API will ever be called by GPT looking at a document.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

Smooch

APRIL 1, 2019

Don’t confuse the WhatsApp Business app with the WhatsApp Business API. That’s a more complex integration that enables large businesses to engage customers on the channel using their existing enterprise software. WhatsApp’s API is still in early access, along with Apple and Google’s competing business chat platforms.

APIs 40

APIs Banking Chatbots Best practices 40

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. Build and train ML models using a data mesh architecture on AWS. Conclusion.

Scripts 71

Scripts Analytics Accountability Engineering 71

AWS Machine Learning

FEBRUARY 13, 2024

This new capability promotes collaboration and minimizes duplicate work for teams involved in ML model and application development, particularly in enterprise environments with multiple accounts spanning different business units or functions. ML engineers refine these foundational features, tailoring them for mature ML workflows.

Accountability 106

Accountability Government Engineering Scripts 106

AWS Machine Learning

NOVEMBER 16, 2023

Outcomes AI ToolSuite was designed and implemented as an enterprise-wide platform for ML development and deployment for data scientists across Philips. His enthusiasm for automation is evident in his extensive involvement in designing, building and implementing enterprise level customer solutions within the AWS environment.

Healthcare 90

Healthcare Government Engineering APIs 90

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. Our approach applies to both open-source and proprietary models equally.

Engineering 104

Engineering Accountability Construction APIs 104

AWS Machine Learning

APRIL 11, 2024

Advances in generative artificial intelligence (AI) have given rise to intelligent document processing (IDP) solutions that can automate the document classification, and create a cost-effective classification layer capable of handling diverse, unstructured enterprise documents. Categorizing documents is an important first step in IDP systems.

APIs 102

APIs Banking Enterprise Engineering 102

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. How is it helping them scale?

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Natalie Petouhof

DECEMBER 9, 2015

PowerApps is an enterprise service for innovators everywhere to connect, create and share business apps with your team on any device in minutes. Build additional data connections and APIs to any existing business systems, thus empowering any users in your organization to create the apps they need.

Banking 49

Banking CRM SaaS APIs 49

Talkdesk

OCTOBER 12, 2020

During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?

Banking 83

Banking Interactive Voice Response Self service CRM 83

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Neelam Koshiya is an enterprise solution architect at AWS.

Scripts 72

Scripts Metrics APIs Healthcare 72

AWS Machine Learning

MAY 24, 2023

The following video highlights the dialogue-guided IDP system by processing an article authored by the Federal Reserve Board of Governors , discussing the collapse of Silicon Valley Bank in March 2023. A key advantage of local LLM deployment lies in its ability to enhance data security without submitting data outside to third-party APIs.

Banking 74

Banking APIs Engineering Accountability 74

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. Building an MLOps foundation that can cover the operations, people, and technology needs of enterprise customers is challenging.

Enterprise 91

Enterprise Engineering Accountability APIs 91

Platform28

JANUARY 28, 2015

Major financial institutions like JP Morgan and Bank of America, whose systems have been compromised and hacked over the last year have exposed what is happening with personal data, and the extent of damage that can be done. The JP Morgan hack alone affected 76 Million households and 7 Million small businesses.

Contact center software 40

Contact center software APIs Interactive Voice Response Banking 40

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. Solutions Architect at Amazon Web Services, based in the Greater New York City area.

Engineering 117

Engineering Chatbots Accountability Enterprise 117

CSM Magazine

JANUARY 12, 2024

“Modern contact centers depend on agents at the edge of their corporate network communicating with devices, ISPs, VPNs, and third-party APIs, all of which can vary wildly.

Contact Center 52

Contact Center Enterprise APIs Management 52

Pointillist

FEBRUARY 19, 2018

Delivering a coherent experience across all enterprise touchpoints requires finding patterns across an overwhelming number of data points. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. This is prime stomping ground for AI. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

ProProfs Blog

NOVEMBER 15, 2021

Enterprise plan starts from $82.50/month Survey creation is significantly easier with a question bank library that consists of 100+ readymade questions and customizable survey templates. Enterprise-grade features. Enterprise plan. Enterprise plan for high functioning teams comes with custom pricing. Skip Logic.

Surveys 148

Surveys Analytics Enterprise Feedback 148

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained. He has 20 years of enterprise software development experience. Having accurate, ready-to-use transcripts is crucial to generate accurate and effective call summaries.

Contact Center 106

Contact Center CRM Analytics Average Handle Time 106

SmartKarrot

SEPTEMBER 25, 2020

Delivering enterprise-grade identity management service through a SaaS model, Okta has incorporated various authentication features with the help of AI, thus reducing the risk of attacks. With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. This is where AI helps it.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

Delivering enterprise-grade identity management service through a SaaS model, Okta has incorporated various authentication features with the help of AI, thus reducing the risk of attacks. With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. This is where AI helps it.

SaaS 8

SaaS APIs Analytics Enterprise 8

AWS Machine Learning

JUNE 23, 2023

A Snowflake Enterprise Account in your preferred AWS Region with ACCOUNTADMIN access. Prior to joining AWS, Hariharan was a product architect, core banking implementation specialist, and developer, and worked with BFSI organizations for over 11 years. Aparajithan Vaidyanathan is a Principal Enterprise Solutions Architect at AWS.

Engineering 75

Engineering Enterprise Analytics Metrics 75

CSM Magazine

SEPTEMBER 26, 2023

As well as the risks associated with data and fraud it involves merchants’ systems connecting to different payment service providers (PSPs), acquirers and banks. An independent platform with one-to many API integration makes it easy rather than connecting with third-party payment service providers via different platforms or accounts.

Banking 59

Banking APIs Interactive Voice Response Enterprise 59

JivoChat

JULY 29, 2021

Enterprise-level companies with tech-savvy customers around the world might be most interested in a chatbot’s omnichannel messaging capabilities. Online banking and investment companies would probably put privacy and data security at the top of their “must-have” features. Enterprise pricing is available upon request. Chatbot #3.

Chatbots 52

Chatbots Sales APIs Enterprise 52