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Digital Trends and Technologies Transforming CX in Banking and Finance

Tenfold - Contact Center Blog

They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”

Finance 64
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Intuitivo achieves higher throughput while saving on AI/ML costs using AWS Inferentia and PyTorch

AWS Machine Learning

Achieving this performance was easy with the built-in tools and APIs from the Neuron SDK. We used the torch.neuron.DataParallel() API. This Python function implements data parallelism at the module level on models created by the PyTorch Neuron API.

APIs 97
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Avaya Shakes Off Debt, Heading to Public Market

Fonolo

We’ll definitely be writing more about that. Banking giant ING recently switched from an Avaya call center to a system built internally using Twilio APIs. Oracle is entering the game with “ Customer Engagement Cloud ”. Talkdesk is making strong gains. Wink wink.). See Five9 Preps for Digital Era. More Reading.

Marketing 173
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Build and train ML models using a data mesh architecture on AWS: Part 1

AWS Machine Learning

Typically, large financial services organizations have multiple LoBs, such as consumer banking, investment banking, and asset management, and also one or more analytics and ML CoE teams. Allow the consumer banking LoB to share data products into the central governance layer. Consumer banking LoB (data producer).

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Keep Track of Your Budget with Dial YNAB

Nexmo

Their mobile application and website are pretty good, but when I saw that YNAB had recently launched an API it made me think about other ways to access the data in my budget. You’ve been able to call your bank to check the balance on your account for years, but that’s not useful for me. project with express and express-ws.

APIs 73
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Custom Payment Solutions: Your Competitive Edge in a Digital World

CSM Magazine

Understanding Custom Payment Solutions When it comes to payment processing, one size definitely doesn’t fit all. Providing choices like direct bank transfers, cards, and digital wallets reduces abandoned carts and lifts sales. Every business has its own unique needs and requirements.

APIs 59
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Build and train ML models using a data mesh architecture on AWS: Part 2

AWS Machine Learning

The data scientists in this team use Amazon SageMaker to build and train a credit risk prediction model using the shared credit risk data product from the consumer banking LoB. In this example, we use a SageMaker processing job, in which we define an Athena dataset definition. Part 1: Data mesh set up and data product registration.

Scripts 70