Totango

SEPTEMBER 17, 2021

What these various forms of the freemium SaaS model all have in common is that they take product-led growth approach to marketing and sales. The freemium sales model has become widespread in the SaaS industry. A free version of your product can be promoted on search engines and social media. Creates Upsell Opportunities.

SaaS 74

SaaS Best practices Upselling Journey mapping 74

CSM Practice

SEPTEMBER 28, 2020

We also had developers test our solution with sample mobile applications to show ‘it just worked’ in the pre-sales process. Because of this, customers were more likely to start planning their engineering sprint cycles to include our solution earlier on. The story just described was managed with a customer success team of 3 people.

Management 52

Management Upselling Engineering SaaS 52

TechSee

APRIL 10, 2018

By turning a potential threat into a secret weapon, BPOs utilize the power of technology as a strategic differentiator, as well as an additional revenue source and growth engine. Technology sales is a higher margin business than human labor. Customer-Driven Opportunity. Engage with new high margin revenue streams.

Call Center 139

Call Center Technology outsourcing Self service 139

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. Call Journey aims to help businesses on how to: Maximize Upsell & Cross-sell opportunities. Automate Script Adherence and Sales Best Practices.

Engineering 40

Engineering Analytics Upselling Scripts 40

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. Call Journey aims to help businesses on how to: Maximize Upsell & Cross-sell opportunities. Automate Script Adherence and Sales Best Practices.

Engineering 40

Engineering Analytics Upselling Scripts 40

ClientSuccess

APRIL 17, 2019

Jay Nathan , Founding Partner and Managing Director of Customer Imperative , which helps B2B SaaS companies services to help them grow and scale customer success, from analytics to strategy to execution. Prior to founding Customer Imperative in 2017, Jay spent over 15 years in the B2B SaaS / software space.

SaaS 45

SaaS B2B Upselling Engineering 45

JustCall

AUGUST 8, 2023

In this guide, we will look at how conversational AI is transforming the Ecommerce sector, one sale at a time. It uses emerging technologies such as machine learning algorithms, natural language processing, and predictive analytics to personalize the shopping experience while optimizing operations. What is AI in Ecommerce?

Chatbots 52

Chatbots Abandon rate Customer centricity Personalization 52

TeamSupport

JUNE 15, 2020

There was no visibility into how the members of the support department—much less Sales or Product development—were contributing to solving customer issues at a macro level. We wrote a support application that allowed for sharing data and collaboration between Support, Engineering, Product, and Sales. That’s the beauty of it!

B2B 64

B2B Self service B2C Customer Support 64

ClientSuccess

APRIL 17, 2019

Jay Nathan , Founding Partner and Managing Director of Customer Imperative , which helps B2B SaaS companies services to help them grow and scale customer success, from analytics to strategy to execution. Prior to founding Customer Imperative in 2017, Jay spent over 15 years in the B2B SaaS / software space.

SaaS 40

SaaS B2B Upselling Engineering 40

Mindtouch

JANUARY 5, 2017

View the following video with these questions in mind: How many solutions does your company have for supporting the entire customer journey (pre-sale to renewal)? I’m talking about marketing assets, sales enablement, training and onboarding material, support and technical documentation, etc. Which phase does your role exist in?

Upselling 59

Upselling Engineering Sales Analytics 59

Mindtouch

OCTOBER 23, 2017

If you’re contacting support, aren’t you already aggravated that you couldn’t find a resolution yourself through your favorite search engine or on the vendor’s website? Most businesses have built distributed sales networks that were once their greatest strength but have become a major weakness.

Self service 65

Self service Upselling SaaS Customer Support 65

Mindtouch

JULY 25, 2017

But taking the KCS methodology beyond Support to other organizations, namely Customer Success and Sales, introduces the potential for greater value. Capturing this information, though, is generally not viewed as part of the Sales or Success job description. What features or concepts help move sales to close?

Self service 59

Self service Best practices Upselling Analytics 59

SmartKarrot

OCTOBER 3, 2022

Interact with other areas of their business to ensure customer success, such as Product and Engineering. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.). Work with Account Director on potential target client list and sales strategies.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

JUNE 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of options in the future. Ongoing management and evaluation of client campaigns Create and develop programmes and strategies for clients’ sales, marketing, and retention.

Upselling 19

Upselling Marketing Accountability Engineering 19

SmartKarrot

JUNE 3, 2022

Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. Build and maintain strong working relationships with colleagues in sales, client operations, product management and marketing to cultivate cooperation in customer priorities.

Engineering 19

Engineering Best practices Upselling Sales 19

SmartKarrot

OCTOBER 31, 2022

Identify and achieve targets on renewal rates, customer satisfaction, expansions and upsells. Review customer usage analytics and identify customers at risk of churn. Partner with Sales team on renewals, upsells, cross-sells, and expansion opportunities. Work with a cross-functional team (Product, Tech, Sales).

Upselling 19

Upselling Best practices Coaching Engineering 19

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise. Enhance our current strategies.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

The Petrova Experience

FEBRUARY 17, 2021

In the third quarter of 2020 US e-commerce sales went up 36.7% According to Google Analytics, 53% of consumers ABANDON a site if it takes longer than 3 seconds to load. I do realize that at the enterprise level, web speed goals may be with business partners or IT engineers, but think about the insight here. Some brands do this.

Healthcare 59

Healthcare Feedback Upselling Engineering 59

GetFeedback

MAY 9, 2019

F or CXM to be successful, you need two components: real-time feedback (across the entire customer journey) and data analytics to close the gap between what customers expect and their perception of the experience that is currently being delivered. You can prove an increase in revenue through customer retention and sales optimization. .

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

SmartKarrot

SEPTEMBER 23, 2021

Partner with Sales leaders and offer account insight to build pipeline volume and accelerate expansion velocity. Develop and execute custom adoption and expansion plans through excellent analytical, problem-solving, project management and technical skills. Drive cross-sell, upsell, and expansion opportunities within your territory.

Upselling 19

Upselling Advertising Analytics Coaching 19

SmartKarrot

MARCH 16, 2023

Use data and analytics to enhance CS performance, have an impact on product strategy, and promote revenue performance predictability. To maximise revenue growth, promote alignment across Sales, Customer Success, and Marketing. CSM and customer support jobs should be recruited, onboarded, ramped up, and developed.

Upselling 19

Upselling Coaching Engineering Accountability 19

Talkdesk

MAY 3, 2017

VoiceOps – VoiceOps leverages artificial intelligence to transcribe, parse, and analyze calls, automatically identifying successful behavior, providing coachable moments, and week-over-week progress tracking for sales and customer success teams. TalkAlly – TalkAlly helps call center agents around the world manage their workflow.

Contact Center 40

Contact Center Call Center Upselling SaaS 40

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. This shows in the way we work with Product and Sales.

B2C 0

B2C SaaS Accountability B2B 0

SmartKarrot

JANUARY 7, 2022

Identify and raise expansion opportunities with the Sales team. Work with the Engineering team to resolve customer issues. Contribute to building and refining the training and support customers receive by using analytical skills and the ability to compile and collate data to derive insight and action. Apply here: [link].

Upselling 19

Upselling Consulting Consulting Accountability 19

SmartKarrot

JUNE 16, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: ChannelAdvisor As a Customer Success Manager, you will be driving the adoption of Brand Analytics within the assigned book of business. Identify new sales opportunities and engage the account director where relevant.

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

FEBRUARY 1, 2022

Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Collect, analyze, and share customer outcomes with data analytics around analyze customer health metrics, NPS, other feedback. Own metrics related to the successful onboarding, retention, and growth of Teampay customers.

Accountability 19

Accountability Healthcare Upselling Metrics 19

JivoChat

JUNE 8, 2021

Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Bold Upsell.

Upselling 52

Upselling Analytics Sales Personalization 52

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Upselling 10

Upselling Enterprise Accountability Engineering 10

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C call center software B2B 52

SmartKarrot

JUNE 30, 2020

Work collaboratively with the marketing, product, sales, and customer support teams to develop and execute Insightly initiatives that improve customer retention. Identify upsell and cross-sell opportunities. Act as their trusted advisor and always enable them to run their businesses better.

Enterprise 10

Enterprise Accountability Engineering Upselling 10

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. This shows in the way we work with Product and Sales.

B2C 60

B2C SaaS Accountability B2B 60

SmartKarrot

MAY 31, 2021

Evaluate and implement methods to generate revenue from Customer Success through upsells and renewals. Become an expert on the Daasity app and the integrations, while keeping up with industry trends in data analytics in the direct-to-consumer space. Act as the customer advocate in influencing product roadmap and improvements.

Upselling 10

Upselling APIs Accountability Engineering 10

SmartKarrot

JUNE 25, 2020

You will be responsible for resolving customer issues using data and analytics to align internal resources around successful customer experience, while also being the main contact and advocate for customers’ senior executives and engineering teams. Also, develop the platform for product innovation and future success.

Engineering 10

Engineering Upselling Accountability Sales 10

JivoChat

JULY 4, 2021

It’s no surprise with the number of vendors that everybody is now on the hunt for the best Shopify plugins to boost sales and create a better experience for customers. There are Shopify plugins to increase upsells , provide better customer service, sell more products, and even make it easier for people to return items.

Sales 52

Sales Upselling APIs Analytics 52

SmartKarrot

JULY 5, 2021

Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth. Leverage data and analytics to improve the effectiveness of each client’s recruitment advertising campaigns.

Advertising 10

Advertising Enterprise Upselling Accountability 10

SmartKarrot

DECEMBER 4, 2020

Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Daasity’s footprint and depth of engagement. Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing. Identify upsell/cross-sell opportunities. Apply here: [link].

Upselling 10

Upselling Technical Support Feedback Coaching 10

JivoChat

FEBRUARY 24, 2021

So, how do you start generating more sales, or even your first sale? We asked 22 Shopify store founders and marketing experts to share their best tips for getting more Shopify sales in 2021. It’s relatively straightforward to set up your Facebook shop and start making sales. Add upsells and cross-sells at checkout.

Sales 59

Sales Advertising Marketing Personalization 59