Analytics Big data Feedback Self service 
CSM Magazine
FEBRUARY 9, 2021
” Like all AI tools, the more the Get Living Assistant is used, the smarter it becomes while the inbuilt feedback functionality is crucial for understanding residents’ needs to deliver a more personal service and improve the rental offer. Encourage self-service guided advice – at EBI.AI
ShepHyken
NOVEMBER 29, 2019
Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. They are useful when the customer service team is not available.
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Lumoa
SEPTEMBER 30, 2022
This represents great news for banks as consumers are also more willing to use apps from (and share personal data with) their financial service providers. Modern consumers are also extremely self-sufficient. So much so, that 4 out of 5 customers expect to see more self-service options from financial institutions.
Natalie Petouhof
AUGUST 15, 2022
Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. It’s the first step to integrating feedback and insight into customer and employee experiences. Similarly, employee surveys can gather some actionable feedback. But there’s still work to be done.
Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth.
CSM Magazine
JULY 28, 2022
Working with large data sets (Big Data) is primarily used for HR analytics. It also includes a support law firm that keeps contacts and HR policies up to date and provides an employee self-service feature; 3. Assess Team is an easy-to-use tool for getting clear and constructive feedback. Time Tracker.
CSM Magazine
FEBRUARY 22, 2022
It is a help desk software for post-sales support and allows your customers to submit their complaints and feedback, which you and your team can address at any time. You can create an interactive help centre knowledge base by uploading articles and tutorials for self-service. Loggly (logs search and analytics software).
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